[FIXED] Cannot Load ESO!

[princessofnone]

I am on Windows 10, and after the update ESO won't work. The launcher starts but once I hit play it either goes to a black screen with a loading symbol over my mouse or does nothing.

In Steam it will say it's playing but when hitting stop it does nothing. I have to restart my entire system to get it off. There isn't a "fix corrupted game" option either.

I have gone into every setting and set to compatible with Windows 8, run as administrator, and done several clean installs.

Following the other forum posts on this has been slightly helpful but nothing has resulted in getting the game to run. Every other game in my library runs without issue.

Any suggestions?

**FIX**
Due to windows forcing things to go through Onedrive when I did the update I had not opened it. When I went through and opened a file to see why it had a cloud next to the file - it magically opened ESO.
For some reason it saved all my files into Onedrive, so I have since moved them away from that to the physical hard drive. ESO is running great now!

[papajack_papajohn]

You know last night mine wouldn't start either. It just went to a black screen with the loading emblem in lower right hand corner going. I had to get out and re-update it, and it took 4 hours to re-update, due to my not playing the game since 2017.

[ZOS_SamL]

If you're still having this issue, we'd really appreciate it if you could file a support ticket with us!

https://beth.games/2wbV4yl

Our Customer Support team can help troubleshoot you through your account better than I can on a public forum. Note that when you submit a ticket, you should receive a response within 48 hours as long as you don't update it / send in another one, otherwise you'll be sent back to the end of the queue.

[SweeperKO]

Why is it that I keep filing a report every time about my game not patching on steam. I was down a little over a week last month but how long this time missing events in the game. What makes it bad is that this month my 6 month payment just got taking out of my bank for ESO plus.

[Se7eN]

Steam won't go back to the green "play" button until all related ESO windows have been closed...including the launcher itself. Hitting "stop" on the steam window does nothing...at least, this is how it is on my PC. One workaround is to close the launcher right after you hit "Play", as it is not necessary to leave it open once you've launched the game.

As far as the black screen/not loading issue....can't help ya there.

[princessofnone]

Originally posted by Hecubus!:

Steam won't go back to the green "play" button until all related ESO windows have been closed...including the launcher itself. Hitting "stop" on the steam window does nothing...at least, this is how it is on my PC. One workaround is to close the launcher right after you hit "Play", as it is not necessary to leave it open once you've launched the game.

As far as the black screen/not loading issue....can't help ya there.

I do understand that, but when shutting it down through task manager it's still not making a difference. Very frustrating!

[princessofnone]

Originally posted by ZOS_SamL:

If you're still having this issue, we'd really appreciate it if you could file a support ticket with us!

https://beth.games/2wbV4yl

Our Customer Support team can help troubleshoot you through your account better than I can on a public forum. Note that when you submit a ticket, you should receive a response within 48 hours as long as you don't update it / send in another one, otherwise you'll be sent back to the end of the queue.

Thank you so much! I found the solution and have edited my post to reflect it. Of course it was a super simple fix after all the intense work I went through. I won't get the pony this month but I'm thankful to have it back ♥

[princessofnone]

Originally posted by SweeperKO:

Why is it that I keep filing a report every time about my game not patching on steam. I was down a little over a week last month but how long this time missing events in the game. What makes it bad is that this month my 6 month payment just got taking out of my bank for ESO plus.

Have you recently done an update? Apparently when Windows 10 updated all my files went to Onedrive. I hate that app so I don't use it. A friend mentioned a few steps to go through, and before I even had a chance to follow them a prompt appeared saying "Can't open blah blah blah Onedrive".. I realized then that all my documents were not being stored on my hard drive. I will post the steps below because it may help you!!


C/P from a friend - not sure where the original poster is from.
Pressing the Play button on the launcher and nothing happening ("grey play button").
This is not a guaranteed fix, but we have seen it alleviate this bug for multiple posters on the forums.
Please go to your "My Documents/The Elder Scrolls Online" folder and open the folder in there called "Live."
Check to see if there is a file called "UserSettings.txt" in there.
If there is a file called "UserSettings.txt" do the below.
Open the file "UserSettings.txt" in Notepad, and delete all the content in it.
Copy and paste the text quoted at the bottom of this post.
Save and close the file.
Restart your launcher.
If there is NOT a file called "UserSettings.txt, do the following:
Open the Notepad program and paste in the text quoted at the bottom of this post.
Save the file as "UserSettings.txt" in your My Documents/The Elder Scrolls Online folder.
Restart your launcher.

[princessofnone]

Originally posted by papajack_papajohn:

You know last night mine wouldn't start either. It just went to a black screen with the loading emblem in lower right hand corner going. I had to get out and re-update it, and it took 4 hours to re-update, due to my not playing the game since 2017.

I found the fix! I play this game daily so when it quit working I was really upset. My issue was that everything was saved to Onedrive but because I have never opened the app none of my files were being read.