ESO Plus NOT getting crowns and ignored by support

[Milez5858]

I'm mostly new to the game. I bought the ESO Plus package. For two months in a row I have not received my crowns.
Even though I asked for support from within the game, they asked for a receipt of purchase. It's annoying that they can't link paid services to the account themselves, but after some run around I was able to provide the proof. Once I provided proof of purchase, support abandoned me an all communication ended. Steam won't refund on this kind of purchase.

I'm going to cancel the ESO obviously, this is just FYI to the community. Think twice before buying the ESO package.

[Phynx]

You should contact them again with the proof, maybe they abandoned you by accident.

[Naravolian]

If you subscribed to it through Steam, make sure it's checked on your DLC list in your Steam library.

[ƎϽ∀ƎԀ]

You dont get crowns every month unless you are buying ESO+ one month at a time. If you buy a 6 month subscription (for example) you get the 6 months of crowns all at once when you buy it. You dont get crowns every month.

[Trigger]

Whenever you buy anything on Steam, you need to close Steam down, to help complete sale, then start up Steam again and then go see if what you bought is in game-always is for me.

[watchdog79]

Originally posted by Gamcull:

You dont get crowns every month unless you are buying ESO+ one month at a time. If you buy a 6 month subscription (for example) you get the 6 months of crowns all at once when you buy it. You dont get crowns every month.

Yes, this may be the cause of the problem.

[Milez5858]

Not so, and they fianlly did give me the crown after contacting Steam support.

[Feldi]

So this happened to me also, bought a one year sub on steam and have still to recieve my crowns.

[Feldi]

Originally posted by Milez5858:

Not so, and they fianlly did give me the crown after contacting Steam support.

How did you contact them? I cant seem to find any contact form pertaining to this incident. Still havent gotten my crowns been 2 days.

[pepoma6inata]

Originally posted by IronClad:

Originally posted by Milez5858:

Not so, and they fianlly did give me the crown after contacting Steam support.

How did you contact them? I cant seem to find any contact form pertaining to this incident. Still havent gotten my crowns been 2 days.

https://help.elderscrollsonline.com/app/answers/detail/a_id/39272/~/what-should-i-do-if-i-purchased-eso-plus-on-pc-%2F-steam-but-havent-received-the

https://help.elderscrollsonline.com/app/answers/detail/a_id/27671/~/why-dont-i-see-the-crowns-or-items-i-just-purchased-from-the-store%3F#:~:text=If%20you%20have%20not%20received,72%20hours%20and%20check%20again.


when submit ticket wait for response, submitting new(!!!) ticket will move you back in the queue...

[Dr.Abscondus]

Lot of Necromancers here. As stated on ESO forum, it can take up to 72 hours for purchased Crowns to appear. I expect they just ignore tickets about this submitted before that time.

[Qwickkill]

I don't get it I've bought ESO plus for three years now. Also bought crowns many times and I've always got my crowns instantly.
I've even minimized the game bought crowns through steam and there on my account instantly as soon as i go back to the game everytime.