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I submitted a ticket, but received a automated answer.
Actually, it wasnt a pledge... I was exploring some places in the Alik'r desert and collecting some notes, until I arrived there.
But I finished the quest today, had to ask the players to wait for me to finish the quest. Fortunatelly two of them were also doing the quest.
You have to wait Taraya to enter the door first. If you enter before her, the quest bug, and you wont find her at the other side, only the pointer. You also have to wait her recover her breath... so yeah, theres not enough time if your group leaves and you are forced to exit the dungeon.
The timer for removal should only start after you finish the quest, but it start after three players leave the dungeon.
And it's not exclusive to Volenfell, that's how it works in every single dungeon in ESO.
To fix it I had to abandon the quest and do it again.