Black screen after some gameplay

[Hamamah]

I had this problem both on the regular ESO and the steam ESO.
After playing for like 5 minutes the game freezes and turns black screen, then I can hear the game and interact with it, but it's black screen, I contacted ESO support and they told me to do everything that I have already done, but it's still no luck.
I didn't have this problem before on previous patches, and every other game on my PC works fine except ESO. I am losing my mind. please help

[Met A Demon Once]

Summerset is buggy, buggy, buggy, buggy. Locked up twice within a half hour tonight doing a Psijic Calling quest. Actually the game felt a bit more stable today since there was a new update today. It was only once I went back to Summerset that the game went haywire.

[Psyringe]

Originally posted by Dear Agony:

I had this problem both on the regular ESO and the steam ESO.
After playing for like 5 minutes the game freezes and turns black screen, then I can hear the game and interact with it, but it's black screen,

Your video hardware might be starting to fail. If you hear a "ding" sound and see that your machine is still running, while the screen is black and won't come back even with Ctrl-Alt-Delete, this is unfortunately a fairly likely explanation.

In your Windows main menu, type in "reliability" (without the quotes), and view your reliability history. You'll see a log of notable events for each day; click on a day for details. If the game just crashed, then you should see a crash report there. If your video card is failing, you'll see a red icon indicating a "video hardware error".

If you _are_ getting video hardware errors, first update your graphics driver. Then install a tool that lets you monitor your card's workload and temperature (MSI Afterburner is very good for nVidia cards). Programming a more aggressive profile for the cooling fans _might_ help.

[Hamamah]

Originally posted by Psyringe:

Originally posted by Dear Agony:

I had this problem both on the regular ESO and the steam ESO.
After playing for like 5 minutes the game freezes and turns black screen, then I can hear the game and interact with it, but it's black screen,

Your video hardware might be starting to fail. If you hear a "ding" sound and see that your machine is still running, while the screen is black and won't come back even with Ctrl-Alt-Delete, this is unfortunately a fairly likely explanation.

In your Windows main menu, type in "reliability" (without the quotes), and view your reliability history. You'll see a log of notable events for each day; click on a day for details. If the game just crashed, then you should see a crash report there. If your video card is failing, you'll see a red icon indicating a "video hardware error".

If you _are_ getting video hardware errors, first update your graphics driver. Then install a tool that lets you monitor your card's workload and temperature (MSI Afterburner is very good for nVidia cards). Programming a more aggressive profile for the cooling fans _might_ help.

When it goes black screen I can Alt+tab and close it and I can ctl+alt+delete and there is no ding.

I tried the reliability and it shows me a Windows Error: Hardware erro.
"A problem with your hardware caused Windows to stop working correctly."

Everything is updated to the latest, and I dont think it's the video card problem as I can play more demanding games than ESO and it runs fine.

[NewbieES]

here are some approach you could take:

1. Check your graphics driver whether it is updated to the latest version or not
2. Disable or logoff discord and other software that run in background but used lots of resources
3. Disable out of date add ons
4. Update windows to the latest patch
5. Reset BIOS settings to default
6. Check your internet connection whether it is good or not (especially the ping)
7. Click the settings logo in the launcher window and try to click the “game consultant”. This mini software will run an analysis of your rig.

Basically you need to do a trial and error approach step by step to understand the root cause problem.

What I observed is for example my case I don’t have any issues with the game since latest patch update but others experienced it, so it also makes me curious. Because why ESO run well for some people, but others get issues...


Try exploring the ESO forum (Customer Support Section) or reddit /elderscrollsonline

[♥ ObiMeowKatnobi ♥]

Hey bro, did you fix this crash ?

[Hamamah]

Originally posted by ♥ ObiMeowKatnobi ♥:

Hey bro, did you fix this crash ?

After some troubleshooting I found that my GPU was malfunctioning and I started getting black screens and the PC shuts down after some gameplay on every game I have.

I switched the GPU and everything is back to normal