The Elder Scrolls Online

The Elder Scrolls Online

Sophi May 22, 2018 @ 8:11am
Steam not reflecting my purchase of Summerset!
I bought Summerset awhile ago and it's not showing up in my dlc.... ???
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Showing 1-14 of 14 comments
Psyringe May 22, 2018 @ 8:22am 
Did you buy it on Steam, or from elsewhere?

When you right-click on the game in your Steam library, click on "Properties", and then click on the "DLC" tab, doas Summerset show up in your DLC list? If so, is it shown as "Installed"?

Where exactly are you looking when you say "it's not showing up"?

When you start the game, and start a new character, do you start in Summerset?
Sophi May 22, 2018 @ 8:28am 
ahhhh I bought it through ESO/Zenimax online store, not steam... and when I hit properties in my steam library, no it's not refleced in my list of DLC. I haven't been able to log in yet, some problems there I guess...
Last edited by Sophi; May 22, 2018 @ 8:30am
Sophi May 22, 2018 @ 8:29am 
No, I've tried both servers and keep getting timed out. :(
Sophi May 22, 2018 @ 8:30am 
Will it show I own it once I can log in do you think?
SmUtJe-SmOoTh May 22, 2018 @ 8:33am 
Contact Zenimax Support they can help you more.In Future buy the DLCs on Steam if you play the Steam Version.Much Luck.
Last edited by SmUtJe-SmOoTh; May 22, 2018 @ 8:34am
zykva May 22, 2018 @ 8:35am 
If you bought Eso online through steam and summerset through official website I 'm sorry but <i think you lose money. Steam doesn't recognize official dlcs .
Last edited by zykva; May 22, 2018 @ 8:35am
Sophi May 22, 2018 @ 8:43am 
Originally posted by zykva:
If you bought Eso online through steam and summerset through official website I 'm sorry but <i think you lose money. Steam doesn't recognize official dlcs .
I somehow find that highly unlikely my friend... I think you're just trolling me here, not a nice thing to do.
Last edited by Sophi; May 22, 2018 @ 8:44am
CastelloTheDevil May 22, 2018 @ 8:44am 
I bought summerset from steam and when i logged in none of the dlc items were credited to my account. After maintenance i havent been able to log back in.
Last edited by CastelloTheDevil; May 22, 2018 @ 8:44am
Sophi May 22, 2018 @ 8:46am 
WOW, ok I finally got logged in and went through a COOL Summerset intro cut scene!! :D
Sophi May 22, 2018 @ 8:51am 
ok so ingame I do have access to Summerset Isle and the Shimmerene Wayshrine so I'll contact steam support and see how to get steam to reflect my ownership of this dlc... thanks Psyringe :)
Cpt. Stern May 22, 2018 @ 4:36pm 
There's an add game feature at the bottom of your steam library page for adding anything not purchased through steam.
Ruse May 22, 2018 @ 4:43pm 
You have to buy it on steam. If you buy any expansion/DLC off steam, it doesn't show up in steam. That's how steam has always worked. Unless you are given a code to unlock something on steam. Which in this case I know you did not. As the code is only for your Zenimax account.
Psyringe May 22, 2018 @ 6:08pm 
Originally posted by Sophi:
ok so ingame I do have access to Summerset Isle and the Shimmerene Wayshrine so I'll contact steam support and see how to get steam to reflect my ownership of this dlc... thanks Psyringe :)
They can't do that. As others said before, Steam does not recognize purchases outside of it. I feel a bit sorry for the first guy who told you that, because he tried to help you and you called hin a troll for it.

Steam only recognizes items that you buy on Steam. It has no idea which keys you may have activated outside ofn Steam. Steam support will not help you with this, though you are of course free to try.

You can _play_ the Summerset content even if you don't own it on Steam, but Steam will never show it as "owned" for you. This works because you never actually play the game on Steam, Steam just starts the ESO launcher and hands control over to it. The ESO launcher then sees that you have Summerset on your linked ESO account, and lets you play it even though you don't own it on Steam. Steam however never sees (nor cares) that you own Summerset on an ESO account outside of Steam.

It's a messy situation that may lead to issues in the future, so I usually don't recommend adding non-Steam keys to the game when the base was bought on Steam.
Last edited by Psyringe; May 23, 2018 @ 5:26am
Sophi May 23, 2018 @ 1:05pm 
So got a response from Steam support and Zykva you're right in saying that it will never be reflected on steam. It's not a waste of money though as I can play the dlc and the game itself shows i own it, but steam wont ever know that. So I apologize for saying you were trolling me and not being nice.
Cpt Stern, what you suggested does work for whole games but not for dlc's I'm afraid.
So thanks everyone for all your help.
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Date Posted: May 22, 2018 @ 8:11am
Posts: 14