Gold Edition content missing

[.Phobos]

Hello guys,

I finally activated my key for the ESO Gold edition after I played normal ESO. Now I'm missing the content for the gold edition. I understand the way that the gold edition includes purchasable DLC's and a mount or a pet?

If I open the Collectables menu (U) it says I did not collect thieves guild, orsinium or imperial city, even though the account page over at elderscrollsonline.com says I own the gold edition.
Also the "free mount" does not show up in my Collectable list.

I'm lost. Does anyone provide an answer for me?

[Trigger]

shut down game, then start game up again and see if gold is installed

[Trigger]

if that doesn't work, try running a REPAIR from ESO launcher under GAME OPTIONS.

[Wildwing]

Originally posted by Trigger:

if that doesn't work, try running a REPAIR from ESO launcher under GAME OPTIONS.

what trigger suggested also reboot after you run the eso launcher repair option.Look up if the gold edition is in your steam library of the game under the dlc section there.

If nothing helps think some players had similar issues you might do a clean install of the game.

Also if you bought the gold edition through steam you shouldn't need to activate any key cause I bought it from steam too and had nothing to activate except the eso account verification mail.

[Wildwing]

Let us know if you got it working

[.Phobos]

So I wrote a ticket to ESO support. They're basically saying a game that has not been purchased on steam can't be activated on Steam. What I should do is install eso fresh from the downloadable launcher on elderscrollsonline.com. But the game does not work with steam then. I could still add it as a non-steam game though.

[Proteinabuse]

Originally posted by .Phobos:

So I wrote a ticket to ESO support. They're basically saying a game that has not been purchased on steam can't be activated on Steam. What I should do is install eso fresh from the downloadable launcher on elderscrollsonline.com. But the game does not work with steam then. I could still add it as a non-steam game though.

Did you already link a previous eso account to your steam account?

[.Phobos]

Yes..

Originally posted by Moon Man:

Originally posted by .Phobos:

So I wrote a ticket to ESO support. They're basically saying a game that has not been purchased on steam can't be activated on Steam. What I should do is install eso fresh from the downloadable launcher on elderscrollsonline.com. But the game does not work with steam then. I could still add it as a non-steam game though.

Did you already link a previous eso account to your steam account?

Yes I did, just the normal version though, not Gold Edition.

[Proteinabuse]

Originally posted by .Phobos:

Yes..

Originally posted by Moon Man:

Did you already link a previous eso account to your steam account?

Yes I did, just the normal version though, not Gold Edition.

Thats the problem.
When you brought the gold edition you didn't buy an upgrade, you brought a whole new account.
So you'll have to somehow unlink your old account and link the new one. It's a very stupid and unprofessional system that they have in place.

[Proteinabuse]

See if you can refund the gold edition, and then just buy the 4 dlc mega pack on the crown store.

[.Phobos]

Originally posted by Moon Man:

Originally posted by .Phobos:

Yes..


Yes I did, just the normal version though, not Gold Edition.

Thats the problem.
When you brought the gold edition you didn't buy an upgrade, you brought a whole new account.
So you'll have to somehow unlink your old account and link the new one. It's a very stupid and unprofessional system that they have in place.

Are you serious?
I played the normal version, liked it so much, that I decided to get the gold version and now I can't play my "Normal Eso characters" with the Gold Edition content? holy sh**.

I can't unlink from Steam, they told me in the support ticket. They're working on a method to unlink accounts, but it's not done yet and they can't assure that it will work when they are able to do it.....

[Proteinabuse]

Originally posted by .Phobos:

Originally posted by Moon Man:

Thats the problem.
When you brought the gold edition you didn't buy an upgrade, you brought a whole new account.
So you'll have to somehow unlink your old account and link the new one. It's a very stupid and unprofessional system that they have in place.

Are you serious?
I played the normal version, liked it so much, that I decided to get the gold version and now I can't play my "Normal Eso characters" with the Gold Edition content? holy sh**.

I can't unlink from Steam, they told me in the support ticket. They're working on a method to unlink accounts, but it's not done yet and they can't assure that it will work when they are able to do it.....

Refund it if you can.

[Wildwing]

If you got the base game and then bought the gold editon afaik they're two seperate games and can't be combined if you wanted the dlcs after you got the base game you would need to buy the dlcs in the ingame crown store.

If you got the free weekend edition during the test try out phase you might do a fresh install or try out the eso launcher repair option but as it sounds you got two versions of the game now base and gold and you can only link one to steam at the time.
Doubt you can have both normal and gold edition on at the same time because the gold edition is considered a dlc and should be stated as such in your steam game eso library.

You could ask for a refund for the gold edition in that case.

[.Phobos]

IT WORKS!

I just downloaded the game again from their website (45gigs.... F* me).
I logged in with my userid and got the notification that I aquired some collectables and some DLC's have been added. I logged in with my normal account, but no via steam but from the other downloaded game. So i can now deinstall the steam version.

Thanks so much for your help guys.
I hope my struggle helps someone else, too.

[Zanzei]

Nah I bought both imperial edition + gold edition from steam and they both work just fine, when i bought gold I got an in-game mail saying that I have bought "Guilds and Glory Mega-Pack" (the 4-DLCs pack)