The Elder Scrolls Online

The Elder Scrolls Online

Haki 2016 年 12 月 1 日 下午 1:32
ESO Game Launcher Stuck on loading after patch
Hello and thank you for taking the time to help with my issue, i know there have been a lot pertaining to this but none of them have helped

Two days ago i opened my launcher and it went through at automatic patch after it was done my launcher closed and when i tried to reopen it would not get past the initial loading screen, so there is no way for me to mess around with anything on the launcher itself.

I've tried several tutorials people have posted around with no avail.
Download the installer for ESOTU by logging into your account at https://account.elderscrollsonline.com/ and clicking on Download Game.
In Windows 10, open the Control Panel.
Click Add/Remove Programs.
Uninstall Microsoft Visual C++ 2010 x86.
Uninstall Microsoft Visual C++ 2010 x64.
Restart the PC.
Run the downloaded installer install_ESO.exe.
Select to install both DirectX and VC++ 2010 Redistributable and complete the installation.
Restart the PC once more and run the game launcher.

Ive tried this method and it did nothing, i also tried to redownload it another time and nothing seems to be working. Would really appreciate some insight
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Mineralizing 2016 年 12 月 1 日 下午 5:49 
Similar issue here! I just bought the gold edition, downloaded it, and now whenever i click on play, it starts and stays on the Loading screen
Araeana 2016 年 12 月 1 日 下午 8:33 
Welcome to ESO, @Mineralizing! :D Hopefully we figure something out soon so you can join us.

I'm having this problem too, as well as a couple of people on the ESO forums, but no solutions as far as I can see.

In my case, I've been having such bad luck dealing with a patch manifest issue for a few weeks that I actually contacted TESO Support about it (I know, I know, but I figured it's worth a shot). I ended up reinstalling and mentioning this new launcher issue happening because I mistakenly believed it was part of the ongoing issue I was experiencing (just sort of changed by this recent patch).

If they get back to me with any troubleshooting suggestions, I'll repost the steps here in hopes of possibly helping.
Haki 2016 年 12 月 1 日 下午 8:38 
引用自 Araeana
Welcome to ESO, @Mineralizing! :D Hopefully we figure something out soon so you can join us.

I'm having this problem too, as well as a couple of people on the ESO forums, but no solutions as far as I can see.

In my case, I've been having such bad luck dealing with a patch manifest issue for a few weeks that I actually contacted TESO Support about it (I know, I know, but I figured it's worth a shot). I ended up reinstalling and mentioning this new launcher issue happening because I mistakenly believed it was part of the ongoing issue I was experiencing (just sort of changed by this recent patch).

If they get back to me with any troubleshooting suggestions, I'll repost the steps here in hopes of possibly helping.


Ive also sent in a ticket to try and figure out a solution, ill do the same if i get any information.
Plastik20xx 2016 年 12 月 2 日 下午 3:08 
I've never been able to play the game at all... Just "Loading."
Haki 2016 年 12 月 2 日 下午 4:13 
引用自 PlasticCogLiquid
I've never been able to play the game at all... Just "Loading."

I got a reply from my ticket, they tried to tell me that my system might not meet the requirments which they listed and my computer far outdoes the minimum requirements, i told them that wasnt the issue so now i will wait for another reply.

Ill let you know if they actually give me something i can work with T_T
Araeana 2016 年 12 月 5 日 上午 6:56 
They got back to me and suggested a full uninstall and install directly from the website, rather than Steam. ¯\_(ツ)_/¯ I'll update with results once it's done.
_______________________________________________________

So a full reinstall from the Account page of the TESO website actually solved both the patch manifest issue and launcher being stuck on loading. I can now log in without any problems. Go figure.
最後修改者:Araeana; 2016 年 12 月 5 日 下午 12:26
Haki 2016 年 12 月 5 日 下午 3:23 
its been 3 days and this is what they gave me:

"Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team"

Like dude what the hell do you think my ticket thread is for obviously its not resolved ffs
Araeana 2016 年 12 月 6 日 上午 5:29 
引用自 Mangekyo
its been 3 days and this is what they gave me:

"Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team"

Like dude what the hell do you think my ticket thread is for obviously its not resolved ffs

lol They did that to me too. I've had an open ticket with them since November 14th; in opening my ticket, I described my problem and submitted my Game Consultant report-- and the reply I got later that day was asking if I solved it yet.

Since then, I've been handed off to nine (!) different people on their end. To the first person's credit, I kinda did end up solving it myself.* And while all communications with previous reps are handed off to the next guy (and in the thread for you to see), it seems hit-and-miss whether they'll actually look at it or not-- I only know they can see it at all because the final two support reps I was writing back and forth with actually referenced screenshots I posted to the first rep as a means of illustrating the problem. Hooray for someone there bringing their A game.

I was there for beta, and all the interesting stuff that went on then, so it's not like I expected a whole lot, but when their idea of support is asking if I solved it yet, or ask what the problem is despite it being written in the email subject line (and in the ticket they presumably have access to), or just give a bs suggestion and pass me off to someone else.... I begin to have a deeper appreciation for the frustration expressed on the forums when there's down time. When things break, we're largely on our own.

* Most of my issue turned out to be a weird permissions snag on certain TESO files that wouldn't allow themselves to be deleted when uninstalled, called when the program was executed, or anything. I still don't know how that happened (Linux couldn't touch them either, but I was able to delete them when I booted into safe mode). The cooresponding files in the new install don't have the same permissions problems, so I dunno.
Haki 2016 年 12 月 12 日 下午 1:05 
Im STILL in a ♥♥♥♥♥♥♥♥ ticket, i thought blizzard used to have bad customer service. Zenimax has, by far, the most cancerous customer service ive ever experienced 13 days into the ticket and ive gotten only 2 responses from a human that failed to help my issue. Im about done wit this ♥♥♥♥ lol
Nemesis 2016 年 12 月 13 日 上午 5:28 
Try starting Steam as administrator and then start ESO. After doing so the launcher worked fine for me,
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張貼日期: 2016 年 12 月 1 日 下午 1:32
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