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回報翻譯問題
I'm having this problem too, as well as a couple of people on the ESO forums, but no solutions as far as I can see.
In my case, I've been having such bad luck dealing with a patch manifest issue for a few weeks that I actually contacted TESO Support about it (I know, I know, but I figured it's worth a shot). I ended up reinstalling and mentioning this new launcher issue happening because I mistakenly believed it was part of the ongoing issue I was experiencing (just sort of changed by this recent patch).
If they get back to me with any troubleshooting suggestions, I'll repost the steps here in hopes of possibly helping.
Ive also sent in a ticket to try and figure out a solution, ill do the same if i get any information.
I got a reply from my ticket, they tried to tell me that my system might not meet the requirments which they listed and my computer far outdoes the minimum requirements, i told them that wasnt the issue so now i will wait for another reply.
Ill let you know if they actually give me something i can work with T_T
_______________________________________________________
So a full reinstall from the Account page of the TESO website actually solved both the patch manifest issue and launcher being stuck on loading. I can now log in without any problems. Go figure.
"Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team"
Like dude what the hell do you think my ticket thread is for obviously its not resolved ffs
lol They did that to me too. I've had an open ticket with them since November 14th; in opening my ticket, I described my problem and submitted my Game Consultant report-- and the reply I got later that day was asking if I solved it yet.
Since then, I've been handed off to nine (!) different people on their end. To the first person's credit, I kinda did end up solving it myself.* And while all communications with previous reps are handed off to the next guy (and in the thread for you to see), it seems hit-and-miss whether they'll actually look at it or not-- I only know they can see it at all because the final two support reps I was writing back and forth with actually referenced screenshots I posted to the first rep as a means of illustrating the problem. Hooray for someone there bringing their A game.
I was there for beta, and all the interesting stuff that went on then, so it's not like I expected a whole lot, but when their idea of support is asking if I solved it yet, or ask what the problem is despite it being written in the email subject line (and in the ticket they presumably have access to), or just give a bs suggestion and pass me off to someone else.... I begin to have a deeper appreciation for the frustration expressed on the forums when there's down time. When things break, we're largely on our own.
* Most of my issue turned out to be a weird permissions snag on certain TESO files that wouldn't allow themselves to be deleted when uninstalled, called when the program was executed, or anything. I still don't know how that happened (Linux couldn't touch them either, but I was able to delete them when I booted into safe mode). The cooresponding files in the new install don't have the same permissions problems, so I dunno.