(DEV PLZ HELP)(MAC) My eso launcher doesn't work, tried to log in on website, but says i haven't purchased the game, its been 12 hours already.

[Chicken]

My friend purchased and gifted to me eso, i downloaded the game, but the launcher wouldn't work, so i went on the website, tried to log in with my steam account, but it says i have not purchased it. PLZ HELP DEV. (I have also tried finding the devs by email, but i couldn't find the emails anywhere)(dev please help)

[Kiss My Ax]

You cannot use your steam account to log into eso website.You have to create a new account on eso website in order to play Elcer Scrolls Online.

[Chicken]

i did create a new account on website, but u need the launcher to link both accounts up, and my launcher doesn't work, so i uninstalled the game, wanted to reinstall on the launcher that i can download from webpage

[Kiss My Ax]

So your re-downloading the game right now correct?

[Chicken]

yes, through steam, because i wanna try if the launcher can some how work before 66 gb of stuff is downloaded, i m 1 gigabyte right now, i tried using downloading the launcher app, but doesn't work (unable to load skin)

[Chicken]

Is there any support email from them that i can contact?
and i can't refund the game, since my friend bought me it

[Kiss My Ax]

If you log in to eso website there should be a way to contact support there.Just to let you know the game is now down for a few hours for Maintaintence.
Good luck an i hope this time it works for you.The game is awesome. I play on pc,xbox one an ps4

[ButteredToast]

i got the same problem too with the "The Elder Scrolls Online (Steam) quit unexpectedly" thingy ... and all of the above ... i hope that there will be a solution for this ....

[Chicken]

i got that too, my launcher wouldn't work. I hope the dev can help me and other players to solve this issue.
Btw i looked through support, and couldn't find the email any where, if u found it can u please let me know?

[Xacutor]

might be cause the servers are down for maintance currently..

[Chicken]

i launched it like 12 hours ago tho, still doesn't work. and if i can log on to the web page and download through launcher think it will be easier

[ButteredToast]

i don't think they got email support .... you gotta register an account on the web and then go to support, but they'll ask for a game consultant file which you can only get if you're able to get the launcher start .... and i'm like " how the hell am i suppose to give you that file if my launcher won't even start properly "

[Chicken]

thats why its so annoying, i can't download the launcher straight from the website, coz it says my steam account has not purchased it, idk if it had to do with that my friend bought me it

[ButteredToast]

well i don't think the problem is your friend bought you the game .... because if it is so that'll be a rip off and you can sue the company ... so yea ... it's just a really really bad error for us all ...

[Krigarstam]

already tried this to fix the launcher?

1. set steam run as admin
2. open ESO dir : Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client
3. look for ESO.exe and ESO64.exe
4. set both of them As Admin
5. open ESO launcher dir : Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\Launcher
6. look for Bethesda.net_launcher.exe, and set it to Admin as well
7. close and launch steam again

[Chicken]

Nasi_Kucing thanks for reply, but i m not using a pc tho, its a mac, which you can't really run as administrator, and there is no Bethesda.net_launcher