Cannot install ESO, Java(TM) Platform SE Binary has stopped working

[DTD_Hiro]

I purchased ESO Gold Ed. on steam and it will not install because of Java error. I get to the Zenimax installation window, the bar goes to full and then I get the Java error.

I have tried everything I can find online about this problem and nothing helps. I have the current version of Java.

I created an account on the ESO home page to get help, but every time i try to log in it tells me i have the wrong PW, so i request a new PW and that one wont work either.

Any help would be very much appreciated.



System info;

------------------
Time of this report: 2/2/2017, 18:21:56
Machine name:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/23/13 18:43:53 Ver: 05.06
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16324MB RAM
Page File: 5682MB used, 26961MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Card name: NVIDIA GeForce GTX 770
Manufacturer: NVIDIA
Chip type: GeForce GTX 770
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_1033196E&REV_A1
Display Memory: 3741 MB
Dedicated Memory: 4027 MB
Shared Memory: 3809 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS PB278
Monitor Id: ACI27A3
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7849 (English)
Driver Version: 21.21.13.7849
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/20/2017 08:36:19, 16403200 bytes

[BlueZebra]

I bought the game tonight also. I am experiencing the same problem.

[Krigarstam]

whats your system detail?

[DTD_Hiro]

Originally posted by Nasi_Kucing:

whats your system detail?

Updated original post, thanks

[DropnFbombs]

Getting the exact same thing after I reinstalled. It used to work before but now I'm not sure. Maybe it's a java failure?

[Riot Polizei]

Me too, man. Exact same error and everything.

Doesn't it suck when this happens? Especially when you stopped playing about a year ago, and suddenly had a hankering to try it again?

[Anubis Rider]

Okay the first thing you want to do is go to your C:\Users\YourName\AppData\Local\Temp

And find a folder with a name like this I1486092128

I drilled down into that folder useing this path
I1486092128/InstallerData/Disk1/InstData/Resource1.zip/$IA_PROJECT_DIR$/src_path

At this location you will find a folder called Launcher.

I took the folder called launcher copied it and pasted it at this location

D:\Steam\steamapps\common\Zenimax Online

After I pasted the folder at that location I opened the folder and ran

Bethesda.net_Launcher

At this point you want to let the launcher do all the updates.

When it says it's done and you can play do not push the play button push the exit button.

Then launch it from your steam Library this worked for me.

[justfinley]

Originally posted by The Anubis Rider AKA "Nate":

Okay the first thing you want to do is go to your C:\Users\YourName\AppData\Local\Temp

And find a folder with a name like this I1486092128

I drilled down into that folder useing this path
I1486092128/InstallerData/Disk1/InstData/Resource1.zip/$IA_PROJECT_DIR$/src_path

At this location you will find a folder called Launcher.

I took the folder called launcher copied it and pasted it at this location

D:\Steam\steamapps\common\Zenimax Online

After I pasted the folder at that location I opened the folder and ran

Bethesda.net_Launcher

At this point you want to let the launcher do all the updates.

When it says it's done and you can play do not push the play button push the exit button.

Then launch it from your steam Library this worked for me.

This worked for me as well.

[DTD_Hiro]

This worked beautifully, thank you!!

[Anubis Rider]

yep

[Anubis Rider]

I am very sorry that it did not work for you one of the reasons it may not have is you need to make sure that hidden folders is checked as you can see them. At this point I walk you through how to do that. I am using Windows 7.

1:go to the start menu

2:click on the button that says computer

3:at the top of this window there is a drop-down called organize click that

4:in the drop-down there is another button called folder and search options click that

This will open a new window called folder options at the top of this window there is three tabs General Search & View

5:Click the View tab

6:scroll down till you see an option called show hidden files folders and drives

7:go ahead and check that button

8:hit the apply button at the bottom of the window

9:push the okay button

At this point your computer now allows you to see hidden folders,files,drives now go ahead and repeat this process.

Okay the first thing you want to do is go to your C:\Users\YourName\AppData\Local\Temp

And find a folder with a name like this I1486092128

I drilled down into that folder useing this path
I1486092128/InstallerData/Disk1/InstData/Resource1.zip/$IA_PROJECT_DIR$/src_path

At this location you will find a folder called Launcher.

I took the folder called launcher copied it and pasted it at this location

D:\Steam\steamapps\common\Zenimax Online

After I pasted the folder at that location I opened the folder and ran

Bethesda.net_Launcher

At this point you want to let the launcher do all the updates.

When it says it's done and you can play do not push the play button push the exit button.

Then launch it from your steam Library this worked for me.

[Turd]

Thanks! it worked for me aswell. But wtf? why is it like this?

[Anubis Rider]

probably a scrip somewhere failing to Launch they'll eventually fix it.

[krayla]

Originally posted by The Anubis Rider AKA "Nate":

Okay the first thing you want to do is go to your C:\Users\YourName\AppData\Local\Temp

And find a folder with a name like this I1486092128

I drilled down into that folder useing this path
I1486092128/InstallerData/Disk1/InstData/Resource1.zip/$IA_PROJECT_DIR$/src_path

At this location you will find a folder called Launcher.

I took the folder called launcher copied it and pasted it at this location

D:\Steam\steamapps\common\Zenimax Online

After I pasted the folder at that location I opened the folder and ran

Bethesda.net_Launcher

At this point you want to let the launcher do all the updates.

When it says it's done and you can play do not push the play button push the exit button.

Then launch it from your steam Library this worked for me.

I tried everything else I could find and this solution also worked for me.

[TekHousE]

This worked for me too! Thanks!

Originally posted by Anubis Rider:

Okay the first thing you want to do is go to your C:\Users\YourName\AppData\Local\Temp

And find a folder with a name like this I1486092128

I drilled down into that folder useing this path
I1486092128/InstallerData/Disk1/InstData/Resource1.zip/$IA_PROJECT_DIR$/src_path

At this location you will find a folder called Launcher.

I took the folder called launcher copied it and pasted it at this location

D:\Steam\steamapps\common\Zenimax Online

After I pasted the folder at that location I opened the folder and ran

Bethesda.net_Launcher

At this point you want to let the launcher do all the updates.

When it says it's done and you can play do not push the play button push the exit button.

Then launch it from your steam Library this worked for me.