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Have you done the EPILOGUE of chapter 1 too? Keep in mind that you get all the achievements much earlier than the actual conclusion of the chapter (usually)... Maybe run Chapter 2-1 just to be sure?
Maybe post the solution and then mark it as the answer for others that are having the same problem :)
You have to meet one condition before you can level up the characters. You edify them then that unlocks the next upgrade.
Here is a sample of the criteria: https://imgur.com/7TeycoJ
So, what happened is that I thought the upwards curved arrow next to the level box was for leveling and I was trying to do it from the Overview page of each Awaker. Turns out that you need to go into the detailed view with the various submenus for the Awaker, then click the Upgrade button on the lower right.
That upward curved arrow is for claiming the reward after Edifying. Trying to click it when conditions aren't met will show at the top that you must clear chapter one first; that's what had me confused.
Thanks for the help!
(Also going to C&P this into the other thread that I'd posted in and you replied to. Mille grazie!)
I apologize that my answer wasn't much help but I'm glad that you are able to find out the problem. Happy gaming!
THIS!!!! Got all the way to 2.1 with out leveling. Knew I was missing something. THANKS!