Resident Evil HD Remaster Bug Reporting Thread

[Capcom Customer Service]

Hey Resident Evil Fans,

We hope you’re all enjoying Resident Evil HD Remaster! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Resident Evil / biohazard HD REMASTER and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

AMD Drivers[support.amd.com]
NVIDIA Drivers[www.nvidia.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

B) Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.
If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service Team

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[GSE]

if you close the dam and raise the water lever back up, there is no video, only when lowering the water level.

[TortiLENIN]

I have the error overrun08 memory. The game crashed randomly after spendig some time playing.

My pc settings are w11 with intel n100.

[Jornada nos Retrogames]

Fatal error: Failed open file ....\nativepc\mnlts\serviceinfo 5

Every time I save the game the game crashes and closes after saving saying this message, I already made the repair on steam and it didn't stop the problem.

[Bootstrap's Bootstraps]

1) Intel i5-12400
2) N/A
3) GeForce RTX 3080
4) 535.183.06
5) 15.4 GiB
6) Debian (trixie/sid), KDE Plasma, Steam Proton (experimental)
7) N/A

Lanuching the game immediately fails with:

Fatal error.
Failed open file.
Z:/home/user/.var/app/com.valvesoftware.Steam/.local/share/Steam/steamapps/common/Resident Evil Biohazard HD REMASTER\nativePC\arc\id\j_rom\common.arc 3

The j_rom directory isn't present, but e_rom is. Maybe a language issue? The language is set to English in general properties.

I verified the integrity, reinstalled, etc. I reinstalled the OS/drivers/etc.

[harkonnen]

Not sure if covered already, but the re games prior to re 6 or 7 [cant recall] dont work properly on steamdeck. The cutscenes all come up as coloured bars, instead of the actual videos. Lots of people online have work arounds, but it probably shouldnt be verified in its current state. Any news of update/developer fix for this?
sorry if this isnt the best thread to ask on.

[🄴🄽🅅🅈]

Originally posted by harkonnen:

Not sure if covered already, but the re games prior to re 6 or 7 [cant recall] dont work properly on steamdeck. The cutscenes all come up as coloured bars, instead of the actual videos. Lots of people online have work arounds, but it probably shouldnt be verified in its current state. Any news of update/developer fix for this?
sorry if this isnt the best thread to ask on.

i second this as Im having issues with the first initial load screen loading indefinitely

[fkkislyakov]

I started having huge fps drops randomly. RTX 4070 TI should run this game perfectly, but FPS dips to 30 sometimes. I am using fusion fix though, maybe that is the problem?

[Ser Gìo]

resident evil remake y resident evil 0 no em inician ,sale pantalla en negro y se quita, uso w11 con RTX 4080

[Eukarya]

1- Intel core i5-13600KF
2- N/A
3- RTX 3060 Ti 8Gb GDDR6x
4- 572.47
5- 32Gb
6- Windows 11 (most recent version)
7- N/A

The game just outputs a black screen. When attempting to run the game, the Steam pop up shows up and the usual blackscreen starts, however it never leaves that state, not even the logo shows up, also I don't hear any sound. I tried the usual; restarting computer, verifying integrity of gamefiles... but the issue persisted.
I'm fairly sure it is a GPU driver issue since the problem only began after updating to the latest Nvidia driver, 572.47, and downgrading to the previous one, 572.42, seems to fix the problem completely.

How to reperoduce: attempt to boot up the game using Nvidia game-ready driver 572.47.

[Powellinho.72]

where these last 10 years go, holy cow.

[Fetus Deletus]

Black screen on start after Capcom logo screen and no transition to main menu. I was having the issue before the major update, then switched to the beta branch and the issue went away, then after the latest update the issue started again. I've verified the files, uninstalled and deleted folder and did a full reinstall and the issue remains.

AMD Ryzen 9 7950X 16-Core Processor
Windows 10 (64 bit)
AMD Radeon RX 7900 XTX (latest drivers 25.3.1)
64 GB if RAM
Windows Defender

[the wizard]

so there's seriously no fix for the game being broken on w11? i have tried literally everything on the steam forums. Capcom can just sell a broken game?

[the wizard]

Originally posted by Genesis:

Originally posted by the wizard:

so there's seriously no fix for the game being broken on w10? i have tried literally everything on the steam forums. Capcom can just sell a broken game?

i have window 11 and works perfectly fine i remember works also this is windows 10

okay??? congratulations??? who the ♥♥♥♥ asked you??? why would you post this? this doesn't do anything to help. do you just lurk this thread so that anytime someone says the game is broken you can say it works for you? no one gives a ♥♥♥♥ dude, shut the ♥♥♥♥ up

[ka.08cj]

Originally posted by harkonnen:

Not sure if covered already, but the re games prior to re 6 or 7 [cant recall] dont work properly on steamdeck. The cutscenes all come up as coloured bars, instead of the actual videos. Lots of people online have work arounds, but it probably shouldnt be verified in its current state. Any news of update/developer fix for this?
sorry if this isnt the best thread to ask on.

SteamDeck Resident Evil HD Remaster How to fix the bug (color bar) in the opening movie.

You probably see the same error in Wesker's report in the "Gallery".

Please select the RE HD properties and change the compatibility to GE-Proton9-7.
*Google yourself how to download GE-Proton as it is easy.

As for the cause of the color bar, the problem is due to the fact that the movies included in RE HD use .wmv files, and the proton used by default does not include a wmv player.

If you start with a compatible GE-Proton that includes a wmv player, it will work fine.

I am writing this because some reviewers have complained of the same problem.

[mist3r_mystry]

Originally posted by ljy_richard_lee:

can't launch game and the information shows:Fatal error
E_INVALIDARG:pdevice->Reset(mpUIThreadD3DPresentParam)

Hi, im having the same problem. Did u manage to get it fixed?
I changed the resolution and fps yesterday, then played the game. It ran normally. Today while playing i plugged the charger to my laptop and then it gave me the same error. How do i fix it ?
E_INVALIDARG:pdevice->Reset(mpUIThreadD3DPresentParam)