Resident Evil HD Remaster Bug Reporting Thread

[Capcom Customer Service]

Hey Resident Evil Fans,

We hope you’re all enjoying Resident Evil HD Remaster! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Resident Evil / biohazard HD REMASTER and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

AMD Drivers[support.amd.com]
NVIDIA Drivers[www.nvidia.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

B) Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.
If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service Team

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[xProFlipScarab]

Publicado originalmente por A.D.M.King78:

Ok... thinking about it... I found the DEFINITIVE solution to the problem:

1) Press the Windows+R keys simultaneously;

2) Paste: "steam://nav/console";

3) "CONSOLE" menu will appear on STEAM... next to your username... paste on "CONSOLE" menu:

download_depot 304240 304242 3831846201811674141

4) Wait for it to download all 18gb (it will take a while)

5) Go to this folder in this path:

C:\Program Files (x86)\Steam\steamapps\content\app_304240\depot_304242\nativePC\mnlts

and check that it downloaded the "serviceinfo" file (which is the only one you need)

6) Copy the file “serviceinfo”

7) Paste the file in this folder in this path:

C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Biohazard HD REMASTER\nativePC\mnlts

(WARNING... the "mnlts" folder MUST BE EMPTY, if there is something inside... you have to delete everything!)

8) Enter the game, go to Options, click on "Auto data upload" and follow the instructions.

OK... NOW... IT WORKS!

9) delete the folder "app_304240" in this path:

C:\Program Files (x86)\Steam\steamapps\content

Enjoy!

Here is the single file required from that large download:
https://drive.google.com/file/d/1W0BAmhB4xZldiWQvkgbmDJ54kUnMRi6k/view?usp=drive_link

[ljy_richard_lee]

can't launch game and the information shows:Fatal error
E_INVALIDARG:pdevice->Reset(mpUIThreadD3DPresentParam)

[ljy_richard_lee]

can anyone help with upon problems

[神 Reno]

The fixed up there, didnt worked ;(

[Duranu Lithdel]

Este comentario está esperando un análisis de nuestro sistema de verificación automática de contenido. Estará oculto temporalmente hasta que comprobemos que no incluye contenido dañino (por ejemplo, enlaces a sitios web que intenten robar información).

[Potato]

Im having a black screen issue as soon as I load, I even tried the Black screen mod, uninstalled and reinstalled, and verified files, no luck.

[Caesar_and_Cleopatra]

as i am reading all this... i'll wait until i have any console at home and play the game there. i only came here because the xbox controller seams not supported or is totally not original Gamecube-able. i rely on controlls that are as close as possible to the original.

and now i read all that **** here ...oooh no! i won't buy it here to play on my PC. NEVER! xD

[Thar]

Publicado originalmente por xProFlipScarab:

Publicado originalmente por A.D.M.King78:

Ok... thinking about it... I found the DEFINITIVE solution to the problem:

1) Press the Windows+R keys simultaneously;

2) Paste: "steam://nav/console";

3) "CONSOLE" menu will appear on STEAM... next to your username... paste on "CONSOLE" menu:

download_depot 304240 304242 3831846201811674141

4) Wait for it to download all 18gb (it will take a while)

5) Go to this folder in this path:

C:\Program Files (x86)\Steam\steamapps\content\app_304240\depot_304242\nativePC\mnlts

and check that it downloaded the "serviceinfo" file (which is the only one you need)

6) Copy the file “serviceinfo”

7) Paste the file in this folder in this path:

C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Biohazard HD REMASTER\nativePC\mnlts

(WARNING... the "mnlts" folder MUST BE EMPTY, if there is something inside... you have to delete everything!)

8) Enter the game, go to Options, click on "Auto data upload" and follow the instructions.

OK... NOW... IT WORKS!

9) delete the folder "app_304240" in this path:

C:\Program Files (x86)\Steam\steamapps\content

Enjoy!

Here is the single file required from that large download:
https://drive.google.com/file/d/1W0BAmhB4xZldiWQvkgbmDJ54kUnMRi6k/view?usp=drive_link

"I just experienced this error firsthand. I went to save the game, and bam! Error + crash + an hour of my life lost. Please fix this."

[dankie]

Loading the game results in a black screen after Capcom logo, at first it happened when I tried launching it from my other ssd. Reinstalled on my main drive then it worked. Two days later it's doing the same thing when not one single thing on my PC changed. Can't seem to find a fix. Tried the black screen mod, tried enabling/disabling fullscreen optimizations, tried turning off v-sync.

Running on:
Windows 11
RTX 3070
Ryzen 5 5600x

[Ravenus]

Remember moding is ilegal says Capcom, so fixing your game is now not allowed anymore,

[☆ Kirby ☆]

> be me, Japanese salaryman 🎩👔
> living the dream, 9am to 11pm grind, same train ride every day 🚄
> decide to revisit my youth, find an ancient game from 2013 🕹️
> single-player masterpiece, untouched by time ⌛️
> start playing, feel the nostalgia flow through my veins 👾
> realize I suck more now than I did as a kid 😅
> days turn into weeks, weeks turn into months 📅
> months turn into years, years turn into decades 📅
> decide to bring it back to life, give it a modern twist 🔄
> start working on a groundbreaking idea: Enigma DRM integration 🔒
> bosses at work notice my enthusiasm and innovative spirit 💼
> pitch the idea during a meeting, explaining how it will revolutionize gaming security 🌐
> bosses are impressed, see dollar signs in their eyes 💰
> get promoted to the head of the gaming development division 🚀
> assemble a team of elite programmers to implement Enigma DRM in the game 🤖
> ride the wave of success, basking in the glory of my promotion 🌊😎
> realize I've turned a simple nostalgia trip into a career-changing move 🔄💼
> tfw I'm not just a salaryman; I'm the enigmatic game-changer of the industry 🌐🚀

[SOMA]

Not that Capcom cares but game is unplayable for me.
5800x
32gb 3200mhz RAM
RTX 4070
Windows 11

I get like 15-20 FPS. Insanely low. Tried everything to fix it. Before this I couldn't even get the game to launch.

[Arman]

Game will not start after updating my 7900 XTX driver to 24.2.1

I've recently updated my driver and after that the game won't start. When I click start I get a black screen and the the game stops (without crash)

I've already verified the game files and also reinstalled the game but the same thing is happening when I do that.

Is anyone encountered the same problem or has a solution to this?

[TWROBSgaming]

not a bug but would love to play it in 4k someday please :)

[theflowman1982]

Publicado originalmente por A.D.M.King78:

Ok... thinking about it... I found the DEFINITIVE solution to the problem:

1) Press the Windows+R keys simultaneously;

2) Paste: "steam://nav/console";

3) "CONSOLE" menu will appear on STEAM... next to your username... paste on "CONSOLE" menu:

download_depot 304240 304242 3831846201811674141

4) Wait for it to download all 18gb (it will take a while)

5) Go to this folder in this path:

C:\Program Files (x86)\Steam\steamapps\content\app_304240\depot_304242\nativePC\mnlts

and check that it downloaded the "serviceinfo" file (which is the only one you need)

6) Copy the file “serviceinfo”

7) Paste the file in this folder in this path:

C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Biohazard HD REMASTER\nativePC\mnlts

(WARNING... the "mnlts" folder MUST BE EMPTY, if there is something inside... you have to delete everything!)

8) Enter the game, go to Options, click on "Auto data upload" and follow the instructions.

OK... NOW... IT WORKS!

9) delete the folder "app_304240" in this path:

C:\Program Files (x86)\Steam\steamapps\content

Enjoy!

Hi, it also worked for me. The game is still missing that file and won't "auto data upload" without it. So downloaded it like you wrote and now it's all working like it should. So thank you for the help.