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The closest crate is in the west wing, medical storage room.
I do not recommend collecting all the items that you find on your way, for example, there is an Emblem in the Dining Room, do not touch it, they will not disappear anywhere.
Are you sure you're softlocked? What's your current inventory?
The Emblem can be put back on the dinning room where you found it, you'll know what to do with it later.
To reach the item box you need to use the Arrow Head (which you obtain by Examining the Arrow). It's not far from there.
Well, you could use one of the two herbs, or spend the ink ribbons in the dinning room typewriter. Technically not a softlock, just sucks to use resources without needing it, but it's no big deal, you'll find more later.
Afaik the only way to be unable to progress is if as Chris you happen to grab both the Blue Gem and the Shotgun Shells before getting the Arrow.