Error #1016

[Chxnky]

Whenever i start the game. I wait for around 2-3 minutes and end up getting an Error stating this : There was and error downloading version information. (Error #1016)


Can anyone help? Is there anyway to resolve the error?

[тεα^vιяιs ●103.80.157.62]

same here i want to play it :'(

[Chxnky]

Originally posted by ::Avatar aang:::

same here i want to play it :'(

Me too mate.

[тεα^vιяιs ●103.80.157.62]

im reinstalling the game hope it works :(

[Chxnky]

Originally posted by ::Avatar aang:::

im reinstalling the game hope it works :(

I tried that already. :/

[Alice in Borderland]

Have you tried validating your game's cache?

Right click on Trove in your game library >
Click properties >
Go to the Local Files tab >
Click Verify Integrity Of Game Cache

I've looked around, and some people say that running another game fixed the issue.
Others have said that just waiting, or closing the error box, has fixed it.

Not sure if any of these will fix it, hopefully they will.

[Chxnky]

Originally posted by Explodingcandles:

Have you tried validating your game's cache?

Right click on Trove in your game library >
Click properties >
Go to the Local Files tab >
Click Verify Integrity Of Game Cache

I've looked around, and some people say that running another game fixed the issue.
Others have said that just waiting, or closing the error box, has fixed it.

Not sure if any of these will fix it, hopefully they will.

I tried all of that mate. its still the same.
Thanks for your input tho :)

[тεα^vιяιs ●103.80.157.62]

Originally posted by Explodingcandles:

Have you tried validating your game's cache?

Right click on Trove in your game library >
Click properties >
Go to the Local Files tab >
Click Verify Integrity Of Game Cache

I've looked around, and some people say that running another game fixed the issue.
Others have said that just waiting, or closing the error box, has fixed it.

Not sure if any of these will fix it, hopefully they will.

31 files failed to validate will be reacquires ... this was the message i got when i clicked verify integrity .....

[Alice in Borderland]

Originally posted by ::Avatar aang:::

Originally posted by Explodingcandles:

Have you tried validating your game's cache?

Right click on Trove in your game library >
Click properties >
Go to the Local Files tab >
Click Verify Integrity Of Game Cache

I've looked around, and some people say that running another game fixed the issue.
Others have said that just waiting, or closing the error box, has fixed it.

Not sure if any of these will fix it, hopefully they will.

31 files failed to validate will be reacquires ... this was the message i got when i clicked verify integrity .....

That's fine. Trove should have updated, when you did the validation, in order to get the missing files.

Launch Trove to complete the update.

Did that fix the issue?

[Alice in Borderland]

I've done some more searching, it seems that issue could be related to where you are located (in the world).

A lot of people from Quebec report that the issue is caused by Videotron.

It could also be that you used the incorrect region when you setup Glyph.
This is just a guess, so I'm not sure if that is what causes the issue.

The first time you start Glyph, a box pops up in the top right, that says you can change you region.
Did you do this when you first started Glyph?

It seems that if you do need to change region, you might have to reinstall Trove, then set your region to the correct one before you install Trove through Glyph.

Let me know if this is the case.

[тεα^vιяιs ●103.80.157.62]

Originally posted by Explodingcandles:

I've done some more searching, it seems that issue could be related to where you are located (in the world).

A lot of people from Quebec report that the issue is caused by Videotron.

It could also be that you used the incorrect region when you setup Glyph.
This is just a guess, so I'm not sure if that is what causes the issue.

The first time you start Glyph, a box pops up in the top right, that says you can change you region.
Did you do this when you first started Glyph?

It seems that if you do need to change region, you might have to reinstall Trove, then set your region to the correct one before you install Trove through Glyph.

Let me know if this is the case.

Im from India, i played trove yesterday mornin before the update came out ... and i have set my region correctly

[тεα^vιяιs ●103.80.157.62]

and i changed my region and also tried ... nothing happened

i think something is blocking it from updating.... in windows 8 if u are downloading something, in the taskbar the icon shows how much % download has happened in green colour but here (in trove launcher) the icon is red and somewhere around the start

[тεα^vιяιs ●103.80.157.62]

in the regions (in glyph) there are only 3 options ... north america, europe and PTS-US ... i chose north america from start /b i want to play this game :'(

[Alice in Borderland]

There is a page, on the Trion support site, about connection issues:
https://support.trionworlds.com/hc/en-us/articles/204186127-Trove-Failure-error-on-connection

They say that running Trove outside of Steam might fix it.
They say to run Trove from desktop, but I think that still uses Steam. If so, run it from here:
C:\Program Files (x86)\Steam\steamapps\common\Trove\Games\Trove\Live\Trove.exe

If that does not work, try running Glyph out side of Steam:
C:\Program Files (x86)\Steam\steamapps\common\Trove\GlyphClient.exe

If all else fails, you might need to contact Customer Support.
There is a "let us know" button on the website I linked.

Give that a try, hopefully it will work.

[тεα^vιяιs ●103.80.157.62]

Originally posted by Explodingcandles:

There is a page, on the Trion support site, about connection issues:
https://support.trionworlds.com/hc/en-us/articles/204186127-Trove-Failure-error-on-connection

They say that running Trove outside of Steam might fix it.
They say to run Trove from desktop, but I think that still uses Steam. If so, run it from here:
C:\Program Files (x86)\Steam\steamapps\common\Trove\Games\Trove\Live\Trove.exe

If that does not work, try running Glyph out side of Steam:
C:\Program Files (x86)\Steam\steamapps\common\Trove\GlyphClient.exe

If all else fails, you might need to contact Customer Support.
There is a "let us know" button on the website I linked.

Give that a try, hopefully it will work.

well the game launches like normal but at start it asks for username and password ... which username n passwor is it asking? :/

[Alice in Borderland]

Some other things to check for are:
Is you hard drive full? This is visible from the "Computer" window

You may need to restart your router.
You can login, to your router, from a web browser, just type your router's IP address into the address bar at the top. Or you can turn off your router, then turn it back on (it might also have a restart button on it)

I know it sounds insulting, but have you restarted your pc? Sometimes this can fix connection issues.

Let me know if this fixes (or does not fix) the issue