Contact Trove Support staff directly? PLEASE HELP

[BigPersonalety]

So i have a legit problem because i acidently deleted a Geode quest item, and now i cant progress like AT ALL
i been trying to write trove support but got no fix and no actual answer.
Please if any devs see this please help, support ticket 1140965
I keep getting copy/paste emails like:
"Hello,

Thank you for contacting us regarding Trove.

I apologize for the delay in our response, unfortunately due to an abnormally high ticket load we have been unable to respond to your request in a timely manner. In the meantime we have applied a large number of fixes to Trove and many players have found that the issue they were experiencing has since been resolved."
But i load the game up and my problem still presists. Its been whole month since i am trying to get this issue fixed, please reply a lot of time or do anything to catch attention of devs.

[BigPersonalety]

Bump

[BigPersonalety]

Bump?

[Molotovch]

Bump ?

[Purrz]

which item is it that you deleted

[BigPersonalety]

Originally posted by Purrz:

which item is it that you deleted

In the quest "Hatch your howlug" u are givven an purple egg, that hatches almost instantly, i accidently deleted it and now i cant progress
Yes i have tried hatching other eggs, with/without boosters
Yes i got like 6 howlugs in total
No support doesnt help with ♥♥♥♥, all they anwser me is "we fixed this problem, have fun" just usual copy/past ♥♥♥♥.

[BulldogFasti]

Submit a ticket here.[support.trionworlds.com]

[BigPersonalety]

Originally posted by TrionFasti:

Submit a ticket here.[support.trionworlds.com]

I always get this response:
"Lead GM Primarch Tuesday at 18:10
Hello,

Thank you for contacting us regarding Trove.

I apologize for the delay in our response, unfortunately due to an abnormally high ticket load we have been unable to respond to your request in a timely manner. In the meantime we have applied a large number of fixes to Trove and many players have found that the issue they were experiencing has since been resolved.

If you are experiencing a tech support issue, please check out our troubleshooting articles found in the link below:

https://support.trionworlds.com/hc/en-us/categories/200167087-Glyph-Technical-Support

If you are still in need of assistance, please update this ticket with as much detail as you can.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Trove.

Your reference number for this ticket is 1140965.

Sincerely,

Lead GM Primarch"

And after that i load the game up and literary nothing been changed.
My problem i think requres "manual fixing" where you (trove support agents) would manualy go to my avvout and i dont know game me nececery item or restarted geode story or something.

This response was from last ticket i created

[Purrz]

Oh dang. I am thinking but I cant see any way around that. I was gonna ask if you tried other eggs but I seen your response. hmm..

[River]

Probably better to post this on the official forums.