Game keeps Crashing

[ReaperEternal]

Whenever I start up a game, within the first five minutes, there is a crash and the screen just turns to my desktop, there isnt any crash icon or file report icon, it simply closes the application.

Here are the game lines of the crash

> main

------------------------------------------------------------------
Unable to create the swap chain
DirectX call failed with error DXGI_ERROR_DEVICE_REMOVED. Caused by: DXGI_ERROR_DEVICE_HUNG (dx11_device.cpp, 586)
***************** D3D Error *****************

[00:03:27]
***************** Exception *****************
[00:03:27] Unable to create the swap chain (dx11_device.cpp, 586) @ [Native-9420]
------------------------------------------------------------------
> main

CALL TO ARMS - v1.018.1 - standard x64
2018.12.07 14:15 - x64 - d4777f29d - 0x01466113

Please help!

[Left]

hi, in most if not all cases this crash was solved by updating or reinstalling the graphics card driver

[ReaperEternal]

Ok thanks

[ReaperEternal]

It still keeps happening after I've updated it

[DeltaDude]

Originally posted by UnreadyCandy:

It still keeps happening after I've updated it

Hi unready i sent you a request lets try to troubleshoot this

[ReaperEternal]

Originally posted by DeltaDude:

Originally posted by UnreadyCandy:

It still keeps happening after I've updated it

Hi unready i sent you a request lets try to troubleshoot this

Thanks! Just tell me a time when I should be online

[Cesartriple7]

Do you use the nvidia geforce gtx 960m graphics card? Because I do and I get the same issues. If you use the same card then I assume there's an issue with using DirectX 11 and this graphics card to play the game or something.

[ReaperEternal]

No, I use a UHD intel 620 graphics card and have directX 12 installed on my computer. But I believe it is an issue with directX in general so I hope the devs can get a patch out or fix it soon.

[The Old Relic]

Unready, is that card an integrated CPU video card. My understanding is the game plays poorly on integrated GPUs.

[Cesartriple7]

UnreadyCandy - Ahhh then it is most likely just issues with playing the game using DX11 (along with certain graphics cards unless everyone gets this problem but it doesnt seem like the majority do though). I couldn't test if i would get the same issue with DX10 because the screen would go black for me unless I use my integrated graphics card.

!_Aussie_! - I've been having this issue using my dedicated graphics card. Although i haven't tried to use my integrated graphics card because it could run the game smoothly and fast enough to produce the crash with the same or similar error.

[Left]

The thing is, we cannot fix what we cannot reproduce on our end.
It is the driver crashing/hanging, the "failed to create swap chain" message is just the task it cannot comply anymore and might differ although it's the most probable one

I got the hint you could try fullscreen instead of any windowed modes, in case you used those.

It would bring us closer if you could tell if certain actions in the game caused the crash or if it happens always after x time in the game (of same amount of load) or if it looks pretty random to you

Also please try different graphic option presets in the game whether they make a difference.

[ReaperEternal]

Originally posted by Left:

The thing is, we cannot fix what we cannot reproduce on our end.
It is the driver crashing/hanging, the "failed to create swap chain" message is just the task it cannot comply anymore and might differ although it's the most probable one

I got the hint you could try fullscreen instead of any windowed modes, in case you used those.

It would bring us closer if you could tell if certain actions in the game caused the crash or if it happens always after x time in the game (of same amount of load) or if it looks pretty random to you

Also please try different graphic option presets in the game whether they make a difference.

Yes, it usually occurs after i take DIRECT CONTROL of the units or after i call in new units. It usually always happens in the first three minutes of the game. But its also been known to occur in the late stages, 30 minutes in. Now the i'm pretty bad with computers, but I believe the CPU is integrated as it came with the model. I don't have DX11, I have the updated DX12 on my laptop.

Btw, love the game and what you guys have done with it! Keep up the great work devs!

[ReaperEternal]

Originally posted by Left:

The thing is, we cannot fix what we cannot reproduce on our end.
It is the driver crashing/hanging, the "failed to create swap chain" message is just the task it cannot comply anymore and might differ although it's the most probable one

I got the hint you could try fullscreen instead of any windowed modes, in case you used those.

It would bring us closer if you could tell if certain actions in the game caused the crash or if it happens always after x time in the game (of same amount of load) or if it looks pretty random to you

Also please try different graphic option presets in the game whether they make a difference.

The game is virtually unplayable now and every time i load up a game session (entering a map and being able to deploy units not opening the application) I crash instantly and the application closes.

[Dredd]

Originally posted by UnreadyCandy:

Originally posted by Left:

The thing is, we cannot fix what we cannot reproduce on our end.
It is the driver crashing/hanging, the "failed to create swap chain" message is just the task it cannot comply anymore and might differ although it's the most probable one

I got the hint you could try fullscreen instead of any windowed modes, in case you used those.

It would bring us closer if you could tell if certain actions in the game caused the crash or if it happens always after x time in the game (of same amount of load) or if it looks pretty random to you

Also please try different graphic option presets in the game whether they make a difference.

Yes, it usually occurs after i take DIRECT CONTROL of the units or after i call in new units. It usually always happens in the first three minutes of the game. But its also been known to occur in the late stages, 30 minutes in. Now the i'm pretty bad with computers, but I believe the CPU is integrated as it came with the model. I don't have DX11, I have the updated DX12 on my laptop.

Btw, love the game and what you guys have done with it! Keep up the great work devs!

Holy SMOKES this is the same situation with me! I love the game but man it's preventing me any long play times

[Cesartriple7]

What I know for now (and this method works for me) is I would be playing combined arms normally (smooth gameplay and all) but when tanks start rolling in, I would be getting some fps drops and the game wouldn't get that crash.
Unlike playing it smoothly all the way and then have the game crash sooner than expected for those reasons.

[ReaperEternal]

This is just unacceptable, I paid $15 of my hard earned money and I can't even load a single session. The campaign is worse than the skirmish missions, as soon as I load in it simply crashes.