Still stuck Processing Turn

[Sycho]

I'm ready to give up on this game. Downloaded the new patch, blew away all previous games, started a new game, am at Turn 172. The Terrans just declared war on me and after clicking off that screen the "Processing Turn" is stuck and spinning on "Unknown Race Turn". This bug has been plaguing me for the last several patches and I see it's even worse now. Game is unplayable at least for me.

[Sycho]

Hmmm, no one else having this problem? I'm running Windows 10 64 with latest NVIdia GTX 970 driver.

[[Noob]FetteMade]

Same for me,cant play the game

[MadBroRaven]

Similar here, with the difference that it is my turn that is endlessly processing and I cannot do anything... Cant play the game

[purdueguy]

I got this bug for the first time with EA5. Lost a game I had invested 5 hrs in at that point. I tried restarting from different time line positions earlier - but everytime it would still show the 'Processing Turn'.

I believe in my case, I had hit 'Next Turn' and then immediately the ESC key - not sure if that specifically did it. I ended up greating a new game and it's fine. Some random critical bug I guess. I also happen to have a 970 card with all graphics maxed with 1080p resolution (I highly doubt it's related to the 970 card though).

[Infrasound]

Alt f4 out, go back into game hit continue and pass the turn again, worst i've ever had it 2 in a row. Normally this clears whatever got stuck and you can proceed.

[martin77]

you all have verified the game files after downloading the EA 5?
Have you installed the newest microsoft C++ Redistributable for your system?

[Sycho]

I haven't. I figured that was supposed to be taken care of in the upgrade.
Will try it and get back. Just to be clear, I've had this issue for at least the last two patches.

[Sycho]

I de-installed the game. Re-installed it. Got the latest Microsoft C++ Redi aand installed it. I tried the "Alt F4" thing and it also didn't work...still stuck Processing Turn.
On the Wargaming site an Admin told me to submit the game and information to https://na.wargaming.net/support/tickets/create. I tried but the .data (zipped) file is larger than the 10MB limit. I've posted several times asking for a resolution on how to get them the file for testing and not heard anything back. This was four days ago. I guess they're not really interested in fixing this one since not many people are having it.

[Sycho]

No, just a single monitor system. By "clicking off that screen" I meant that during the processing turn, the Terrans came up in the Diplomacy screen and declared war on me. I clicked the (I can't remember what the button was) button to continue and close the Diplomacy screen to go back to the main screen (universe/galaxy view) where the Processing Turn button is and it just keeps spinning displaying "Processing Turn". It Processes Turn for ever at that point. I can press the Escape key, save and exit. If I save, exit, restart and reload the game, the next time I click the Processing Turn button it will get stuck again.

[likho1eye]

I'm having the same problem. Stuck on turn 392, playing custom race with human skin. Large spiral galaxy. The game gets stuck on Mrrshan Pride turn no matter what I do.

[chilko]

Hi Guys, this seems to be an isolated problem and its quite hard to reproduce.

Does your issue persist if you exit the game and load the same a save game?

if that is the case then it's reproducible and we should be able to fix it.

We would just need access to that save game and the steps to reproduce it here in our office
You can upload the save game to Dropbox and post the link in this thread.

The output_log file would be useful too (please remember that this file is overwriten every time you launch the game again)

To obtain the output_log file from your game client, please follow the steps below:

• Find and select Master of Orion in your game library.
  
• Click on “More” to reveal a dropdown menu.
  
• Hover over “Manage” and then select the “Show Folder” option that appears.
  
• In the folder that appears, enter the MasterofOrion_Data folder.
  
• Scroll down through the list or use the search function to locate the output_log file.

Please help us fix this, thank you!

Best,

- Chilko

[likho1eye]

@chilko

Yes, the issue persists no matter what. Closing the game, rebooting, setting graphics settings on minimum, all have no effect. The game gets stuck on the exact same step. From there it has to be forcibly closed and restarted.

I've uploaded the save and the log file to Google Drive:
https://drive.google.com/drive/folders/0B_4u52aP1-7-U2xhakJPTHhuSkE

Once you load it, from there you just have to hit End Turn button to reproduce the issue.

Out of curiosity, what can possibly take 300 megabytes in a save file?

[chilko]

Thanks a lot!

it's 300 Mb because we are saving the game every turn, so you can go back to any turn in your match (using the timeline feature)

Also, its been quite handy for finding problems like this during EA.

the .save file is the actual save game. the .data is the collection of all previous turns. :)

you can turn this option off or make the timeline save every few turns in advanced match setup if you want.

[chilko]

@Sycho could you post your save game too as liho1eye did?

[likho1eye]

Thank you for explanation about save files. Hopefully you guys can figure out this issue soon.