The Witcher 3 disappearing from my library?

[Skarmo]

I own this game, but it is not in my library any more. I only have this one Steam account. Just checking if the mouse icon will appear beneath my name.

[Skarmo]

No mouse icon either. What's going on?

[Valden21]

Did you ask Steam to remove the game from your account?

[cheshirm]

or maybe you do own the game but did not buy it through steam. check your steam purchase history. if you did purchase it from steam, contact steam support.

should check your other gaming platforms also. it may be there.

[Skarmo]

Originally posted by Valden21:

Did you ask Steam to remove the game from your account?

No and I had played 30+ hours before stopping to play.

Originally posted by cheshirm:

or maybe you do own the game but did not buy it through steam.

I remember I bought it on Steam when it was on sale. Steam is my only game vendor since many years. I'm lazy! :)

Originally posted by cheshirm:

check your steam purchase history.

I did not know that there is such a history, thanks for the tip! But it's not in there either.

Strange, really.

[cheshirm]

maybe you bought it on dvd

once I think it was free on gog if i recall . maybe there?

[Skarmo]

No DVD, never bought on GOG.

It's not such a great financial loss. I will put it on my wishlist and when it's on sale the next time, I'll think about rebying it.

Many thanks for trying to help though!

[Valden21]

One final thought: Does anyone else in your residence have access to your computer? I've heard of cases like that happening occasionally.

[Slowsilver]

Could it be that you have hidden the game?

[LordOfTheBread]

Originally posted by Slowsilver:

Could it be that you have hidden the game?

I think hidden games still make the mouse icon appear next to your name on forums Removing the game from your library should be the only way to make it disappear

That said noone in the forums can really help OP and he should contact Steam support

[SilverPigtail]

Maybe did it move from category? Try clearing Steam cache and then use the library browser.

[Skarmo]

Originally posted by Valden21:

Does anyone else in your residence have access to your computer?

No. I live alone.

Originally posted by Slowsilver:

Could it be that you have hidden the game?

I would not even know how to do that.

Originally posted by SilverPigtail:

Maybe did it move from category? Try clearing Steam cache and then use the library browser.

I did that. No results.

Originally posted by LordOfTheBread:

That said noone in the forums can really help OP and he should contact Steam support

Without any proof that I once owned the game, I think contacting Steam support will not bring much success.

Computers are logical "beings", but anybody working with them will confirm that sometimes, on very rare occasions, they will produce illogical phenomena.

Thanks again to all of you!

[LordOfTheBread]

Originally posted by Skarmo:

Computers are logical "beings", but anybody working with them will confirm that sometimes, on very rare occasions, they will produce illogical phenomena.

Thanks again to all of you! :dssmile:

Sorry butr if you ever owned the game there is proof of the pirchase of the game by you or wven proof it was gifted to you in Steam logs. Rvery single purchase is indeed logged, Stram auin't a flea market but a serious company.

Looks to me more and more that you never did own the game in the first place.

[SilverPigtail]

Originally posted by Skarmo:

Originally posted by Valden21:

Does anyone else in your residence have access to your computer?

No. I live alone.

Originally posted by Slowsilver:

Could it be that you have hidden the game?

I would not even know how to do that.

Originally posted by SilverPigtail:

Maybe did it move from category? Try clearing Steam cache and then use the library browser.

I did that. No results.

Originally posted by LordOfTheBread:

That said noone in the forums can really help OP and he should contact Steam support

Without any proof that I once owned the game, I think contacting Steam support will not bring much success.

Computers are logical "beings", but anybody working with them will confirm that sometimes, on very rare occasions, they will produce illogical phenomena.

Thanks again to all of you! :dssmile:

I realized that you don't have the mouse icon in your comments, so, indeed that the game isn't in your library.

Let's try something, go to support page, click on "my purchases", use the search bar to write The Withcer 3 and click on the game. Next to the game logo, it should be a label that says if the game is in your account or not. If it was deleted from there, there should be a button for restore the package, if not, there should be an option too that says "I don't see this game on my library". Click there and you can contact to the support.

I knw that you said you will not contact them, but in this case, just for making sure that anybody entered on your account, it'll be nice to make the ticket.

[Carlos Spicywiener]

Just pull up your email receipt

[Just Guy 0_0]

They send the confirmation of purchase on email , if you really own it you can use the code of purchase that is in your email and contact the steam support ,

To me it sounds that you dont own the game.

If you played 30 hours , you should have achievements in the game view unlocked.