game wont launch after next gen update.

[Evevie]

I updated today Witcher 3 to next-gen. Now i start the game with Direx 11 for my pc and the Game won't even launch. I have it in task manager but no window pop up. Anyone else had this issue. Did you solve it or do we need to wait for anotther patch?

[♠.brT]

Did you have mods installed prior to installing the patch? If you did, either reverse the game back to the previous version, or uninstall the mods.

[Shinigami X]

same problem i use gog version
i contacted the support and this is they reply
none of this steps fix my problem
i didnt reinstall it yet
maybe it is the last solution
----------------------------------------------------------------------


Hello,

1) Please open the GOG GALAXY App, select the game and use the repair button which will be located next to the PLAY button (on the right) > Manage installation > Repair
https://support.gog.com/hc/en-us/articles/360003930017-My-game-data-is-corrupt-How-can-I-repair-my-game-


2) Please install the June 2010 DirectX runtime package:
http://files.gog.com/support/Directx_Jun2010_redist.exe
or
https://www.microsoft.com/en-us/download/details.aspx?id=8109

The following video might be helpful:
https://www.youtube.com/watch?v=1LL8Hna3FIc

3) If you are using Nahimic, please could you disable this audio software or uninstall it completely as it has proven to be problematic with many games?

The article below might be helpful when it comes to disabling the Nahimic service:
https://support.gog.com/hc/en-us/articles/4408556606237

4) Please go to the game installation folder:- If the game was installed via GALAXY, please select the game in GALAXY, click on the icon on the right side of the PLAY button -> Manage Installation -> Show Folder

- If the game was installed via offline installer, then you will have to manually navigate to the game installation folder, by default it's: C:\GOG Games\game-title\


Once in there find game's executable, right-click on it, and select Properties. In the properties window please switch to the Compatibility tab, and enable "Disable full screen optimization" and "Run as administrator". Press Ok to apply settings, and try to run the game again using the executable file.

https://support.gog.com/hc/article_attachments/360019085197/FullscreenOptimizations.gif

(You might want to close GALAXY before performing this step).


5) Please close all software that has an overlay (this can include: Radeon Software, Rivatuner Statistics Server, MSI Afterburner, Discord, FRAPS, OBS, programs from Adobe Suite and similar software that may use overlay, or diagnostic tools).


6) Should the issues persist, please reinstall the game AND add it to your anti-virus/firewall software's exception/trusted list.

Please make sure that you install the game to a short path, for example:C:\GOG or C:\Games


7) Please reinstall both Visual C++ 2019 Redistributable Packages:
x86: https://aka.ms/vs/16/release/vc_redist.x86.exe
x64: https://aka.ms/vs/16/release/vc_redist.x64.exe


8) One thing that might be helpful would be to make sure that DirectPlay is activated. Hope the below might help:
https://www.youtube.com/watch?v=y1c5opN5uG0

9) Please update your graphics drivers.
Here:
https://www.nvidia.com/en-gb/geforce/drivers/
or here:
https://www.amd.com/en/support

All the best,
All the best,

Falran

GOG.COM | Technical Customer Support Specialist

[Evevie]

Originally posted by ♠.brT:

Did you have mods installed prior to installing the patch? If you did, either reverse the game back to the previous version, or uninstall the mods.

no mods for me

[Evevie]

Originally posted by Shinigami X:

same problem i use gog version
i contacted the support and this is they reply
none of this steps fix my problem
i didnt reinstall it yet
maybe it is the last solution
----------------------------------------------------------------------


Hello,

1) Please open the GOG GALAXY App, select the game and use the repair button which will be located next to the PLAY button (on the right) > Manage installation > Repair
https://support.gog.com/hc/en-us/articles/360003930017-My-game-data-is-corrupt-How-can-I-repair-my-game-


2) Please install the June 2010 DirectX runtime package:
http://files.gog.com/support/Directx_Jun2010_redist.exe
or
https://www.microsoft.com/en-us/download/details.aspx?id=8109

The following video might be helpful:
https://www.youtube.com/watch?v=1LL8Hna3FIc

3) If you are using Nahimic, please could you disable this audio software or uninstall it completely as it has proven to be problematic with many games?

The article below might be helpful when it comes to disabling the Nahimic service:
https://support.gog.com/hc/en-us/articles/4408556606237

4) Please go to the game installation folder:- If the game was installed via GALAXY, please select the game in GALAXY, click on the icon on the right side of the PLAY button -> Manage Installation -> Show Folder

- If the game was installed via offline installer, then you will have to manually navigate to the game installation folder, by default it's: C:\GOG Games\game-title\


Once in there find game's executable, right-click on it, and select Properties. In the properties window please switch to the Compatibility tab, and enable "Disable full screen optimization" and "Run as administrator". Press Ok to apply settings, and try to run the game again using the executable file.

https://support.gog.com/hc/article_attachments/360019085197/FullscreenOptimizations.gif

(You might want to close GALAXY before performing this step).


5) Please close all software that has an overlay (this can include: Radeon Software, Rivatuner Statistics Server, MSI Afterburner, Discord, FRAPS, OBS, programs from Adobe Suite and similar software that may use overlay, or diagnostic tools).


6) Should the issues persist, please reinstall the game AND add it to your anti-virus/firewall software's exception/trusted list.

Please make sure that you install the game to a short path, for example:C:\GOG or C:\Games


7) Please reinstall both Visual C++ 2019 Redistributable Packages:
x86: https://aka.ms/vs/16/release/vc_redist.x86.exe
x64: https://aka.ms/vs/16/release/vc_redist.x64.exe


8) One thing that might be helpful would be to make sure that DirectPlay is activated. Hope the below might help:
https://www.youtube.com/watch?v=y1c5opN5uG0

9) Please update your graphics drivers.
Here:
https://www.nvidia.com/en-gb/geforce/drivers/
or here:
https://www.amd.com/en/support

All the best,
All the best,

Falran

GOG.COM | Technical Customer Support Specialist

thank you very much for the help. Updating nvidia drivers helped and now the game works :)

[Shinigami X]

Originally posted by BaeEvie:

Originally posted by Shinigami X:

same problem i use gog version
i contacted the support and this is they reply
none of this steps fix my problem
i didnt reinstall it yet
maybe it is the last solution
----------------------------------------------------------------------


Hello,

1) Please open the GOG GALAXY App, select the game and use the repair button which will be located next to the PLAY button (on the right) > Manage installation > Repair
https://support.gog.com/hc/en-us/articles/360003930017-My-game-data-is-corrupt-How-can-I-repair-my-game-


2) Please install the June 2010 DirectX runtime package:
http://files.gog.com/support/Directx_Jun2010_redist.exe
or
https://www.microsoft.com/en-us/download/details.aspx?id=8109

The following video might be helpful:
https://www.youtube.com/watch?v=1LL8Hna3FIc

3) If you are using Nahimic, please could you disable this audio software or uninstall it completely as it has proven to be problematic with many games?

The article below might be helpful when it comes to disabling the Nahimic service:
https://support.gog.com/hc/en-us/articles/4408556606237

4) Please go to the game installation folder:- If the game was installed via GALAXY, please select the game in GALAXY, click on the icon on the right side of the PLAY button -> Manage Installation -> Show Folder

- If the game was installed via offline installer, then you will have to manually navigate to the game installation folder, by default it's: C:\GOG Games\game-title\


Once in there find game's executable, right-click on it, and select Properties. In the properties window please switch to the Compatibility tab, and enable "Disable full screen optimization" and "Run as administrator". Press Ok to apply settings, and try to run the game again using the executable file.

https://support.gog.com/hc/article_attachments/360019085197/FullscreenOptimizations.gif

(You might want to close GALAXY before performing this step).


5) Please close all software that has an overlay (this can include: Radeon Software, Rivatuner Statistics Server, MSI Afterburner, Discord, FRAPS, OBS, programs from Adobe Suite and similar software that may use overlay, or diagnostic tools).


6) Should the issues persist, please reinstall the game AND add it to your anti-virus/firewall software's exception/trusted list.

Please make sure that you install the game to a short path, for example:C:\GOG or C:\Games


7) Please reinstall both Visual C++ 2019 Redistributable Packages:
x86: https://aka.ms/vs/16/release/vc_redist.x86.exe
x64: https://aka.ms/vs/16/release/vc_redist.x64.exe


8) One thing that might be helpful would be to make sure that DirectPlay is activated. Hope the below might help:
https://www.youtube.com/watch?v=y1c5opN5uG0

9) Please update your graphics drivers.
Here:
https://www.nvidia.com/en-gb/geforce/drivers/
or here:
https://www.amd.com/en/support

All the best,
All the best,

Falran

GOG.COM | Technical Customer Support Specialist

thank you very much for the help. Updating nvidia drivers helped and now the game works :)

i'm happy to hear it work for you (:

[canelaguila]

For me it was the **** GeForce Experience overlay. Disabled it and everything worked perfectly. Never getting a **** NVIDIA again