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I sent a support request but they responded with the usual "try to verify integrity of game cache" but that obviously did nothing.
Another option is that you missed a crystal,sign or artifact that opens it.
Sorry, i do not own the expantion,but in the vanilla game such portals require you to either simply walk to them and press E or look around for some sort of artifact to interact with it.
On the screenshot i can see a palm image inside the portal,so simply pressing e near it should open it.
Since i spent 1 hour swimming around yesterday looking for the entrence, i tried to find a guide for the quest (which i did), but their is nothing about any crystal... it says exactly "Swim under the flooded ruin until you see a blue portal. Swim through it to enter the ruins."
The screenshot from the guide and mine are at the same spot exept their is no portal for me :/
I've sent a bug report with game files and everything 2 days ago, but no answer. :c
I'll give it a try, only to see if it works, because i've played 20 more hours since i've first had the bug...
I'm not sure i'm ok with doing everything again since i mostly did boring tresur hunts.
EDIT: it does workif you do the quest without interruptions!
But still i don't want to redo all the side quest i just did...
Looks like this bug appear if you open quest map in Velen or Skellige.