The Witcher 3: Wild Hunt

The Witcher 3: Wild Hunt

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Isildur Dec 3, 2018 @ 5:51pm
[SOLVED] PC shutting down in random parts of the game
Hi, I'm not used to create topics but I'm kinda lost here. I spend most of time playing Witcher 3 with no problem, but, suddenly, while missions objectives are updating or a cinematic moment is about to change (as I noticed), my PC just shuts down and after two seconds it powers up again.

I searched on google, other steam topics, but I didn't found a clear evidence of what it can be. My config is:

16 GB RAM
GTX 1070 (about 80 Cº in game)
I7 4770 ( same Cº avarage in game)
SSD and another mechanical HD

I used this config a long time ago and this problem is new to me. On the past I played Battlefield 1 for hours and hours without a problem. Now I have this powering shut down while playing The Witcher 3 and one time playing Middle Earth: Shadows of War, as I remember.

I am afraid of not founding a popular solution, afraid of damaging any component caused by this. Despite I live in a tropical country where the air is f**** hot, but I suspect it's not Hardware problem, I hope so.

Sorry for my bad english, and let me know if any of you passed through the same situation. Thanks.


UPDATE:

Clue: Kernel Power 41
Last edited by Isildur; Dec 8, 2018 @ 6:23am
Originally posted by Where's The Lamb Sauce:
This happened to me once and it was because my power supply needed to be replaced.
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Showing 1-15 of 35 comments
♠.brT Dec 3, 2018 @ 6:14pm 
Random shutdowns like the one you are describing is usually a sign of a hardware failure, since you are saying that its shutting down during gameplay its obviosuly an issue related to system load, my guess based on the limited information that you provided is that its an issue with your power supply.

You could try and see if windows is detecting some kind of issue prior to the shutdown (though i doubt it) you could see that with windows event viewer (word of warning about the event viewer, it will show every error or warning that your OS has had over its lifespan, most of which is meaningless, but it can ocasionally give some good information about why your computer is having problems), however if its a power related issue it will likely not show anything besides a warning that the system has recovered from a unexpected shutdown.


Given your post about being afraid of damaging components, i will assume that you bought this pc pre-built, if that is the case, and the computer is still under its warranty, i'd recommend returning it to the store you bought it from.

If the computer itself is not under warranty, individual parts may still be under warranty (a good Power supply unit for example will usually have a 3~5 year warranty), so check the warranty of your computer and its parts if you still have it.

However here's something you can do on your own that COULD solve the issue.

Clean your computer, dust build up on the computer could be causing shorts, or causing individual components in your computer to overheat and this could cause a system wide shutdown, so clean your computer (its very easy and simple to do, get an air duster online, check on google for some tips on what to do and what not to do).

If cleaning your computer doesn't solve the issue, you will need to troubleshoot your pc in order to find out whats the issue, you could start by replacing the power supply (the most likely culprit of power failures on a computer).

The author of this thread has indicated that this post answers the original topic.
This happened to me once and it was because my power supply needed to be replaced.
Isildur Dec 3, 2018 @ 6:37pm 
I forgot to say I have a "noisy" Corsair 750W power supply. For years. I'll try to check that.

Today the PC shut down while in a mission with Yennifer, out on the sea looking for a magical ship wreckage. Twice in roll I got shut down.

Also, the Geforce Experience was downloading a new video driver on the background while that happened.
♠.brT Dec 3, 2018 @ 6:48pm 
Doubt the downloading driver had anything to do with your problem, this sounds like a Power failure and the most likely cause of this is the PSU.

if you have any kind of overclock in your graphics card or cpu, you could try and removing that overclock to reduce power draw. based on your description of the issue it seems to only happen when the system is under heavy load, so reducing the amount of power your system is pushing could help.
Last edited by ♠.brT; Dec 3, 2018 @ 6:48pm
Isildur Dec 3, 2018 @ 7:03pm 
It makes sense cause everything is fine when I'm making contracts and traveling the roads on my own. The problem shows up mostly when Gerald is talking to someone else in a cutscene. Weird, but I'll check your tips. Thanks for now.
Master Of Doom Dec 3, 2018 @ 7:27pm 
If you check the nvidia forum, one of the open issues with the latest drivers is "ramdom BSOD in witcher 3", seams to be a driver problem.
♠.brT Dec 3, 2018 @ 8:00pm 
A BSOD would be a lot different than what the issue OP is reporting though. It would also leave more clues than just a generic "kernel power 41" error on event viewer. but still worth checking for a new driver anyway.
Ancient Dec 3, 2018 @ 8:04pm 
Originally posted by Master Of Doom:
If you check the nvidia forum, one of the open issues with the latest drivers is "ramdom BSOD in witcher 3", seams to be a driver problem.

Display driver BSODs do not leave a Kernel Power 41 EventID.

That's strictly power chain related. It could be the PSU (or it's 24-pin mains or 8-pin EPS 12V+ to the mobo need reseated), the AC cable, any pigtails/surge protectors it's plugged into or even the wall outlet/wiring circuit of the home.

The PSU is usually the likely culprit, but sometimes it's just a bad pigtail or wall outlet that is worn out and allows the pins of an AC plug to wiggle in their slots and momentarily lose contact.
Decon Dec 3, 2018 @ 9:17pm 
Originally posted by Papa Leão XIII:
Hi, I'm not used to create topics but I'm kinda lost here. I spend most of time playing Witcher 3 with no problem, but, suddenly, while missions objectives are updating or a cinematic moment is about to change (as I noticed), my PC just shuts down and after two seconds it powers up again.

I searched on google, other steam topics, but I didn't found a clear evidence of what it can be. My config is:

16 GB RAM
GTX 1070 (about 80 Cº in game)
I7 4770 ( same Cº avarage in game)
SSD and another mechanical HD

I used this config a long time ago and this problem is new to me. On the past I played Battlefield 1 for hours and hours without a problem. Now I have this powering shut down while playing The Witcher 3 and one time playing Middle Earth: Shadows of War, as I remember.

I am afraid of not founding a popular solution, afraid of damaging any component caused by this. Despite I live in a tropical country where the air is f**** hot, but I suspect it's not Hardware problem, I hope so.

Sorry for my bad english, and let me know if any of you passed through the same situation. Thanks.


UPDATE:

Clue: Kernel Power 41
This sounds like your video card drivers are out of date.Update your drivers for the card you have.if that doesnt work then update your Motherbourd drivers.
v0 Dec 3, 2018 @ 11:10pm 
my money's also on power based on microsoft's description of #41.
sniperXL Dec 3, 2018 @ 11:41pm 
i have the same problem i built my pc a few month ago everything new exept the power supply so i am sure that is my problem is a really old power supply that i bought when i had a gtx 660 ti it only happen during gameplay like you said
deidian Dec 4, 2018 @ 3:59am 
750W power supply is enough for a GTX 1070 so I would think in some causes initially:

A power connector is loose. It might be from wall to PSU or any power connector from PSU to some component(main ATX, CPU power, GPU power)

Your PSU is overheating and protection kicks in shutting it down. Dust cleaning PSU. If your PSU is old,like 5 years it can get a decent dust buildup, more so if you live in a dusty environment.


Ofc in both cases reducing power draw(lower GPU power target in example) might help to avoid the issue, but doesn't solve it.

It can be dust shorting or upsetting something in the motherboard, psu or gpu, but dust shorts are really really odd. Dust needs to be very well placed and in that case wouldn't be an issue related to load, it just could happen any time so I don't think this is the case.
Isildur Dec 4, 2018 @ 4:20am 
I cleaned up the components few days ago; and yersterday, one more time I got shut down while playing for 15 minutes right in the moment I pressed ESC to save the game progress. This is so weird, and I'm afraid of buying something giving a shot in the dark. I'll repost here if I found the cause of the issue.
Last edited by Isildur; Dec 4, 2018 @ 6:17am
deidian Dec 4, 2018 @ 10:08am 
You checked all power connections? Reconnected all them? Believe me, I got a shut down PC problem that turned out to be the power cord of the PSU loosening over time.

You can also put you hand to the air output of the PSU. Shutdown due to overheating triggers at 120C or more since PSU components are rated at 105C operating tempetature, so the air being exhausted from the PSUA should be really hot in an overheating event. Have you also checked that the PSU fan spins when you play TW3 for a while? If doesn't spin is overheating most probably, you truly need an overkill PSU in order to be able to sustain 300-400W load passively.
Last edited by deidian; Dec 4, 2018 @ 10:09am
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Date Posted: Dec 3, 2018 @ 5:51pm
Posts: 35