[SOLVED] "Witcher 3 has stopped working" error on start up screen.

[DataKnight]

First off I have 100 hours into the game on record, so for the first 100 hours the game was completely fine. Now every time I boot the game up it freezes in the loading screen and an error message pops up. [i.imgur.com]

I'm playing the GOTY edition on a Laptop with the following specs: i7 -6700HQ, GTX 1060, 16GB DDR4 RAM, and the game is installed on a 256GB SSD. I don't play with mods.

I've tried everything from disabling steam overlay, to running it administrator, to re-installing the game, to downloading the latest drivers, to clean installing the Laptop and then re-installing the game.... nothing has worked.

Under Windows Error Reporting I found this:

Originally posted by author:

4/29/2017 16:04 Application Error Faulting application name: witcher3.exe, version: 3.0.10.5955, time stamp: 0x57cdd940 Faulting module name: witcher3.exe, version: 3.0.10.5955, time stamp: 0x57cdd940 Exception code: 0xc00000fd Fault offset: 0x0000000000e7c207 Faulting process id: 0xc30 Faulting application start time: 0x01d2c10251f70b47 Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Witcher 3\bin\x64\witcher3.exe Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\The Witcher 3\bin\x64\witcher3.exe Report Id: 61cf18d6-5e48-499c-ad30-6b9c6af155a9 Faulting package full name: Faulting package-relative application ID:

and this

Originally posted by author:

4/29/2017 16:05 Windows Error Reporting Fault bucket 120549179247, type 4 Event Name: APPCRASH Response: Not available Cab Id: 120631532726 Problem signature: P1: witcher3.exe P2: 3.0.10.5955 P3: 57cdd940 P4: witcher3.exe P5: 3.0.10.5955 P6: 57cdd940 P7: c00000fd P8: 0000000000e7c207 P9: P10: Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER44 ED.tmp.mdmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45 4B.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45 4A.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER45 5B.tmp.txt \?\C:\Users\brovi\AppData\Local\Temp\WER525C.tmp.a ppcompat.txt \?\C:\Users\brovi\AppData\Local\Temp\WER52AB.tmp.W ERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_witcher3.exe_17975fd3123146dddc8d87be781 7373848578ff_620b20b6_cab_1d4f5c6c Analysis symbol: Rechecking for solution: 0 Report Id: 61cf18d6-5e48-499c-ad30-6b9c6af155a9 Report Status: 268435464 Hashed bucket: 3d1cd507263b929a51125d4e38c4b377

both of these errors occur when the game fails to launch. Any ideas?

[DataKnight]

Originally posted by Zano:

The error code is 0xc00000fd. Look up "0xc00000fd" (with the quotation marks) using a search engine. It seems to indicate a stack overflow. It might be better to take this to CD Projekt Red's forums.

Thank you, I have no knowledge of what any of it means so I appreciate your help. I'll try to make a post on the forum.

[WolfEisberg]

You can contact them directly instead of their forums, and that might be the better way to go.
en.cdprojektred.com/support/contacting-support/

Though currently it looks like CD Projekt sites are down, so wait for them to come back up.

[DataKnight]

Originally posted by BuzzardBee:

Have you checked your anti-virus software? It may be blocking it.

I don't have any anti-virus installed aside from Windows Defender and that never gave me anyproblems.

Originally posted by BuzzardBee:

Since it is a laptop, check, just to be sure, that it's using the graphics card to run the game and not the onboard graphics.

Ive checked the nvidia control panel, its all good there.

Originally posted by BuzzardBee:

One last thing: what OS are you running? If Windows 10, I've heard that quite a few people have been having issues with the Creators Update. If you installed that, you might want to try rolling it back.

Yes I am running Windows 10... coincidently I started having problems right around the time of the update. That might just be the issue.

[WolfEisberg]

Originally posted by BuzzardBee:

As stated above, tech support is rather iffy at present since CDPR is no longer working on or supporting the game. They've moved on to other projects.

This type of issue, however, has been with the game, in one form or another, since patch 1.03.

But recently, Windows 10 users have been complaining about it again right after the Creators Update so that's a place to start at least.

CD Projekt still supports the game throught their customer service contacts. They don't pay much attention to the forums, but when contacting them directly through the customer service contacts they still provide support.

Despite you thinking otherwise, not every problem with the game has anything to do with the game itself and can be fixed without a patch. Most problems can be fixed without a patch.

[DataKnight]

I HAVE FOUND THE ISSUE

The problem was in fact the Creators update. I browsed a previous thread and found this:

Originally posted by Hatman:

The Creators update introduces Game Mode and Game Bar as windows features.

Game bar is enabled by default along with it's extra options. This currently causes Witcher 3 to crash on startup if you have an nvidia card and fast v-sync enabled.

To solve this you have to disable the "Fullscreen Support for MS verified titles" option in the game bar settings. Or choose another VSync mode. The same feature seems to cause issues in other games aswell so best to leave it off..

Otherwise my transition to Creator update was unproblematic. Didn't have to reinstall any drivers (though i updated geforce drivers aswell) and everything seems to run normally so far.

As soon as I read this I went into Settings> Gaming> Game bar and unchecked "Show Game bar when I play full screen games Microsoft has verified" and launched TW3. Suprise, surpise. The game works again!

Not only that, having the setting checked made Rocket League more stuttery so that is also preforming better now.

Thank you all for your support, I really appreciate. Best of luck and happy gaming.

[v0]

so win 10 vs nvidia drivers vs TW3. luckily or unluckily first two of those still evolving. one's even forcefully unless you've enterprise version :/

Plz append [SOLVED] to title.

[DataKnight]

Originally posted by BuzzardBee:

OP, glad you got it working again. You might want to add [SOLVED] to your subject header to let other folks know. Happy gaming.

Originally posted by v0:

so win 10 vs nvidia drivers vs TW3. luckily or unluckily first two of those still evolving. one's even forcefully unless you've enterprise version :/

Plz append [SOLVED] to title.

Will do.