About network connectivity issues...

[Anyar]

I know my wifi isn't the best, but it isn't so bad that at least 1 out of every 2 games I get disconnected from.
Like when I take one life off my opponent without even being hurt, then while fighting his second life I disconnect all of a sudden. No warnings, just disconnect. Trying to rejoin results in Brawlhalla's blue screen of death, and I have to restart the game.
This is getting out of hand.

[Anyar]

Half of the time while connecting to a server, after an unusually long wait in the "Loading map..." screen, it says Connection Failed. ;-;
Any useful help would be appreciated greatly...

[Dinohedron]

Hey Raymond,
That sounds like something more than common lag.

Take a look at these two sections on the support page:
http://www.brawlhalla.com/support/#lag
http://www.brawlhalla.com/support/#connect

It'll tell you how you can debug the situation and send us data to help if none of the suggestions work.

[PKOwl]

This exact thing is happening to me too "Disconnected from game server" is all i get every match, cat complete a full match without disconnecting. Its so sad cuz i just bought the valhalla pack too ;-;

[Anyar]

Lots of times, I'll go choose my 1v1 strikeout characters, confirm, then wait during the free-for-all with those 3 bots. Then when the game matches me up with someone, it switches to the loading screen.
After a long time of loading, this happens:

http://steamcommunity.com/id/pffraymond/screenshot/267217313737059056

This has happened to me for four rounds in a row. Then I just quit the game.

Do you realize how annoying this is?!

[MadGodYT]

I have been playing all night and have yet to disconnect from a match. Which server are you on? I'm on NA east.

[Anyar]

Originally posted by MadGodOfDeath:

I have been playing all night and have yet to disconnect from a match. Which server are you on? I'm on NA east.

Southeast Asia (SEA). On no other game have I experienced this lag ;-;

[Anyar]

So..I've moved to America and changed the region to US East and have tried US West.
Every. Single. Match. Lags.
With the obvious exception of non-online matches.
I really don't think my wifi is that terrible.

I can still:
-Watch YouTube
-Post this comment
-Play a round of online, non-LAN tf2 without lagging (not counting the fps kind)

When I ping pingtest.atl-brawlhalla.com, I get an average of 43 ms with 0% loss, yet I still lag in-game, with people teleporting all over the map, and still occasionally timing out while trying to join a server.
Any suggestions?

[Dinohedron]

It's hard to diagnose without looking at the full debug data.

Wireless can have really good setup and speeds on average but still get lots of unreliable jitter in the connection that can cause you to experience lag. Bypassing wireless is the #1 thing you can do to improve your connection.

If you send in your connection data to [e-mail] we'll look at the specifics and see if anything else might be going on. (If you already sent it you should get a reply shortly as we work through our weekend backlog.)