Petroglyph crash report

[Lazarus Leviathano]

Has anybody the same problem? I always got the same error message, when i try to start the game

Creating crash report...
Saving crash report...
Writing dump file...
Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/
Packaging report for upload...
Sending crash report
4194304 sent.
8388608 sent.
12582912 sent.
16777216 sent.
20971520 sent.


Please help me guys :)

kind regards

LazarusX2K

[Lazarus Leviathano]

We've found a solution guys!!! Thanks a lot Brian (Grey box support team).

Hello LazarusX2K,

Your DxDiag shows that you are using Intel integrated graphics which doesn't meet our minimum spec. Are you running another card? Some computers (mainly laptops) have auto-switch technology which allows them to switch from a lower performance graphic processor unit (GPU) integrated to the motherboard, to a dedicated and high performance GPU. However this auto-switch is not done automatically and therefore you may encounter issues with the game.

If you encounter performance issues or crashes while launching the game while using a laptop please ensure that you have:

1. Connected you laptop to a power source.
2. Updated your GPU drivers.
3. Set the power settings to "High Performance".

To set your power settings on High performance please follow these instructions

NVIDIA Graphics Card
In the NVIDIA Control Panel:
1. Go to "3D Settings" and select "Manage 3D Setting".
2. In the "Global Setting" tab, under "Prefer Graphics Processor" select "High-performance NVIDIA Processor".
3. You can also add "GooG.exe" into the list under the "Program Settings" tab, and select "High-performance NVIDIA Processor" under "2. Select the preferred graphics processor for this program".
4. In this folder, select GooG.exe . Click on "Apply" and Close the Control Panel.
Grey Goo is usually installed on C:\Program Files (x86)\Steam\SteamApps\common\GreyGoo


ATI Graphics Card:
Double click on the ATI icon in the Task Bar to open the Control Center:
1. Click on Gaming and Select "3D Application Setting".
2. In this window, click on "Save" and select "GooG.exe".
3. In this folder, select GooG.exe. Click on "Apply" and close the Control Center
Grey Goo is usually installed on C:\Program Files (x86)\Steam\SteamApps\common\GreyGoo

Please let me know if this resolves your issue or if you need further assistance. Thank you for your patience.

Brian
Grey Box Support

[SeaKnightofEa]

What happens when you don't have a laptop and are constantly getting this error?

[RIP ZUWIN491 MAYOR491]

I spoke with their Support, the guy says the QA team is looking into this. I didnt buy your game to wait for your team to patch something for it to work.

[Prophetz]

same problem here. any idea to fix it?

[rodion3028]

Same problem I saw beutifull game loaded but then crashed straight away
they said need to swithc from HD3000 to GPU 540 M I did that but still doesnt work

[Prophetz]

i think i fixed it on my win 8.1 .
follow these step.
- go to game folder set compatibility to windows 7 and checked "Run this program as an administrator" for GooG.exe and ClientLauncherG.exe

hope it will work for all of you.

sorry about my english.

[The Real Saucy Egg McMuffin]

-BV- LazarusX2K님이 먼저 게시:

We've found a solution guys!!! Thanks a lot Brian (Grey box support team).

Hello LazarusX2K,

Your DxDiag shows that you are using Intel integrated graphics which doesn't meet our minimum spec. Are you running another card? Some computers (mainly laptops) have auto-switch technology which allows them to switch from a lower performance graphic processor unit (GPU) integrated to the motherboard, to a dedicated and high performance GPU. However this auto-switch is not done automatically and therefore you may encounter issues with the game.

If you encounter performance issues or crashes while launching the game while using a laptop please ensure that you have:

1. Connected you laptop to a power source.
2. Updated your GPU drivers.
3. Set the power settings to "High Performance".

To set your power settings on High performance please follow these instructions

NVIDIA Graphics Card
In the NVIDIA Control Panel:
1. Go to "3D Settings" and select "Manage 3D Setting".
2. In the "Global Setting" tab, under "Prefer Graphics Processor" select "High-performance NVIDIA Processor".
3. You can also add "GooG.exe" into the list under the "Program Settings" tab, and select "High-performance NVIDIA Processor" under "2. Select the preferred graphics processor for this program".
4. In this folder, select GooG.exe . Click on "Apply" and Close the Control Panel.
Grey Goo is usually installed on C:\Program Files (x86)\Steam\SteamApps\common\GreyGoo


ATI Graphics Card:
Double click on the ATI icon in the Task Bar to open the Control Center:
1. Click on Gaming and Select "3D Application Setting".
2. In this window, click on "Save" and select "GooG.exe".
3. In this folder, select GooG.exe. Click on "Apply" and close the Control Center
Grey Goo is usually installed on C:\Program Files (x86)\Steam\SteamApps\common\GreyGoo

Please let me know if this resolves your issue or if you need further assistance. Thank you for your patience.

Brian
Grey Box Support

Umm, well what if we don't want to buy a whole new ♥♥♥♥♥♥♥ graphics card and monitor if we have a laptop? Unbelievable.

[Fierceandy]

-BV- LazarusX2K님이 먼저 게시:

Has anybody the same problem? I always got the same error message, when i try to start the game

Creating crash report...
Saving crash report...
Writing dump file...
Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/
Packaging report for upload...
Sending crash report
4194304 sent.
8388608 sent.
12582912 sent.
16777216 sent.
20971520 sent.


Please help me guys :)

kind regards

LazarusX2K

I'm having the same problem on my win 10 pc.
Wanted to try this over the free weekend.
Installed on thursday night and played a couple of hours - Friday after re-booting windows I get this stupid error message.

My Pc-

i5 4690k @4.6GHz
16Gb Ram
Asus gtx970 strix sli

I have grey goo installed on an ssd and am on 358.50 geforce driver.

The solutions on this thread aren't relevant for my setup but i ran grey goo as administrator and it still crashes on startup but without the crash reports.
Probably would have bought this if it worked though..

[John Sheridan [GER] Diamond]

Any news on this? always crashes here on the third mission - cant play any campain

[BOfH]

On my PC (intel i7 3820, 32GB RAM, GeForce GTX 980), it crashes on every skirmish game after 30-60 minutes to the crash reporter. Frustrating...

[Fierceandy]

My crashes were caused by running FRAPS.
I contacted Grey Goo Support and they responded within minutes.
I was very impressed with how quick and helpful there support was.

[celebsul]

I try to start the game and this crash report keeps coming up

Creating crash report...
Saving crash report...
Writing dump file...
Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/
Packaging report for upload...
Sending crash report
4194304 sent.
8388608 sent.
12582912 sent.
16777216 sent.
20971520 sent.
22086344 sent.
Petro Crash Link:
http://eoncrashservice.pg.loc:8080/MMORTSCrashViewer/ClientGetFile?id=375732&type=report
Done.


Why? I know its not the graphics. I am running the game on a Windows 10 Gaming Desktop. My graphics card is more than enough to run a game like this, and yet it keeps sending me this report. Why? It seems its been 5 years now and the devs still haven't fixed it. I deleted the game various times and reinstalled it, I tried to change the launch options in properties, and even checked the files. EVERYTHING IS FINE! Why does this keep showing up?