Experienced A Technical Issue? Read This First

[Juice]

Assassins,

We want you to have the best support for your Assassin's Creed experience as possible. If you encounter a technical issue, a bug, or an error with code redemption, please follow the instructions below to contact us with any of these issues.

Ubisoft Support

Ubisoft Support Website[support.ubi.com]
Ubisoft Support Twitter
Ubisoft Support Facebook[www.facebook.com]
Assassin's Creed Support Forums[forums.ubi.com]
Assassin's Creed PC Forums[forums.ubi.com]

Steam Support

If you encounter a Steam related issue, please report it to any of the the links above, but please note that sometimes you may be required to go through Steam Support.

Steam Support Site
Steam Support Twitter

Reporting In This Thread

If for some reason the links above do not work, or you would like additional exposure to your issue, please post in this thread with the following template:

Steam Username:
Uplay Username:
Issue:
When you encounter this issue:
How often it happens:
Your PC Specs:
Any additional info:

Thank you,

- UbiJohkr
Assassin's Creed Community Manager

[.dL.TactAssassin]

<3

[Skargaard]

How about you guys UNLOCK THE DAMN GAME for Steam users

[Totally Not an Automaton Spy]

mine is stuck on the pre-download and i cant start the game

[Zeke]

Yea it seems you guys make a typo? The steam store says it releases at 3 AM EDT, which is most certain an error. Just thought to let you know.

[Slimchanskiy]

Please release 11 november for EU.

[TheLastOfTheMohicans (JAC)]

The game is still not unlocking. What's going on? Why isn't steam unlocking this game?

[Captain Murphy The Villian]

Report the Mod.
Showing off showing he is in Assassin's Creed Unity while we have to wait.
REPORT HIM NOW EVERYONE

[Captain]

why is it that i can go to wallmart and buy this game right now and play it but I pre-ordered and now im getting punished

[Captain Murphy The Villian]

Escrito originalmente por KmoC TheGildedGoat:

Last time I buy ♥♥♥♥ from steam... Console gamers are playing this right now but we have to wait until we are deemed worthy. A big pile of ♥♥♥♥♥♥♥♥♥ if you ask me.

LOL last time you buy from steam.
Great joke.

1000000/10

[Hsieh.E]

Chill its 30 minutes away watch a youtube video or something

[Munch517]

I can't launch the game. I click play and the loading screen pops up and nothing happens. Everything I know of is updated and I've already tried restarting. I have an i5 / Asus 770 2gb / 16gb RAM.

[SnowySenpai]

Uplay Crash Error. Anyone Willing To Help?
Everytime i launch AC U. Says ACU.exe has stopped working
Windows is checking for a solution to the problem...

Can anyone please help asap?

Steam Username: ༼ つ ◕_◕ ༽つ Snowy Senpai ☃

Uplay Username: SnowySenpai

Issue: ACU.exe has stopped working
When you encounter this issue: Since game launched, can't even play the game at all.

Your PC Specs: Processor : i7-3770K @ 3.50GHz
Graphics Card : GTX 660 SC
Ram : Corsair Vengeance 8GB x2

Any additional info: I'm hoping for a refund or someone help me fix this problem.

[ThisCatStreams]

Wish I could experience the technical issues at least. Ubi's delivery service sucks. They haven't even told me when they plan to dispatch it.

[Hsieh.E]

Same problem as Munch517...

[[NL] Gata Flecha]

Escrito originalmente por Munch517:

I can't launch the game. I click play and the loading screen pops up and nothing happens. Everything I know of is updated and I've already tried restarting. I have an i5 / Asus 770 2gb / 16gb RAM.

Here it took quite some time, but the progress bar started moving after a few minutes