my game won't launch

[Lylliana of Mirrah]

when i click play there ac unity image then it went away and uplay saving my progress that's it. i don't know how to fix it i've tried using link source thingy from youtube video still can't launch the damn thing.

[Sandman®]

launch it again until it plays

[Lylliana of Mirrah]

Originally posted by Sandman®/Coffin.GG:

launch it again until it plays

it didn't launch :( i give up

[UbiBaron]

We're sorry to hear this has been occurring.

If you haven't already, please make sure you've been through the full steps here[support.ubisoft.com]

- Ubisoft Support

[CAPTAIN IVA]

check if there is any problem with direct x or any net framework problem

[Lylliana of Mirrah]

Originally posted by CAPTAIN IVA:

check if there is any problem with direct x or any net framework problem

nope. all other games working fine. it just ac unity won't launch. it used to launch normally back in the day i just comeback to continue my old save.

[UbiBaron]

Thanks for providing that tip, CAPTAIN EVA.

[SEEING]TheSasGaming, have you tried the other suggested steps?

- Ubisoft Support

[Lylliana of Mirrah]

Originally posted by UbiBaron:

Thanks for providing that tip, CAPTAIN EVA.

[SEEING]TheSasGaming, have you tried the other suggested steps?

- Ubisoft Support

i still don't know what cause it, haven't got a clue either. if it was directx problem or net framework i wouldn't be able to play other games or even launch a software. i already tried Link Shell Extension method by cut/paste all the PCK files into C drive and it didn't work. still had no idea why it wouldn't launch i even ask myself why do i wasting my time download a 45 gigs game just to see the game won't launch.

[UbiBaron]

With DirectX or NetFramework issues, it can sometimes be due to the version installed and won't always be occurring in all your games just ones that need specific elements. That's not to say this is what is causing the issue, just to clarify.

You can find some further troubleshooting steps here, which I would advise running through
https://support.ubisoft.com/en-GB/Article/000061047/Troubleshooting-technical-issues-on-PC/

- Ubisoft Support

[Toryn Gent]

Same Problem, wanted to complement my reading about the Revolution with playing Unity but it refuses to start. I tried all troubleshooting steps and most of the workarounds - nothing workd :(

[Lylliana of Mirrah]

Originally posted by UbiBaron:

With DirectX or NetFramework issues, it can sometimes be due to the version installed and won't always be occurring in all your games just ones that need specific elements. That's not to say this is what is causing the issue, just to clarify.

You can find some further troubleshooting steps here, which I would advise running through
https://support.ubisoft.com/en-GB/Article/000061047/Troubleshooting-technical-issues-on-PC/

- Ubisoft Support

so which directx and net frameworks should i download?

[Ubi_TheBerry]

Originally posted by SEEINGTheSasGaming:

Originally posted by UbiBaron:

With DirectX or NetFramework issues, it can sometimes be due to the version installed and won't always be occurring in all your games just ones that need specific elements. That's not to say this is what is causing the issue, just to clarify.

You can find some further troubleshooting steps here, which I would advise running through
https://support.ubisoft.com/en-GB/Article/000061047/Troubleshooting-technical-issues-on-PC/

- Ubisoft Support

so which directx and net frameworks should i download?

Hey there,

Our troubleshooting guide linked above has a section on Reinstalling Supporting Software here[support.ubisoft.com].

This should help you reinstall the relevant software for the game itself

If anyone else is having issues launching the game and has already attempted our PC troubleshooting steps, then please open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

You can also reach us on Facebook[ubi.li] and Twitter[ubi.li]

We'd be more than happy to take a closer look, thank you!

- Ubisoft Support

[DarkMantle]

For anybody struggling with this issue, let me put here what actually fixed it for me: the desktop resolution.

My TV (where I was connecting my PC to, to play from the couch) reports a native resolution of 4096x2160, which is not supported by the game. Changing the desktop resolution to 3840x2160 before launching the game fixed the problem for me.

[76561199187542534]

Hi DarkMantle!

Thank you for taking the time to post what fixed this crash on launch issue for you. It's much appreciated.

Hopefully other players will be able to follow these steps to change their resolution if they're encountering a similar problem.

- Ubisoft Support

[Lylliana of Mirrah]

Originally posted by DarkMantle:

For anybody struggling with this issue, let me put here what actually fixed it for me: the desktop resolution.

My TV (where I was connecting my PC to, to play from the couch) reports a native resolution of 4096x2160, which is not supported by the game. Changing the desktop resolution to 3840x2160 before launching the game fixed the problem for me.

i reinstall windows 10 like after this post the game is fine. i'll try some testing soon it's been quiet sometime after this post.

[76561199207007716]

Originally posted by TheSUSGaming:

i reinstall windows 10 like after this post the game is fine. i'll try some testing soon it's been quiet sometime after this post.

Hey there TheSUSGaming, thank you for taking the time to do this. if you still encounter problems, please do not hesitate to {LINK REMOVED}Create a Case through the Ubisoft website. We will then gladly investigate the problem further from our end.

If you do create a case, could you please attach your {LINK REMOVED}System Files? As these files are very useful for our investigations.

-Ubisoft Support