Installation Issues (please help!)

[Ainsley.L.C.]

I recently purchased AC Unity on Steam and have been having difficulties in my attempts to install it.

I have been getting this error message: "An error occurred while installing Assassin's Creed Unity (unsupported filesystem)." Of course, it doesn't tell me what precisely is apparently not supported.

If I make a second attempt to instal the game, it wil begin the process, but will not download anything more than about 8.3 GB.

My system does meet the minimum requirements, so I'm unsure as to the problem and I haven't been able find a thread with an answer that works.

[dyayla]

sys.nfo and DxDiag, send those two to the motherlovers at the Ubisoft and they must tell you what's faulty. They must. Their job...

But it's also a possibility that they will tell stories about completely irrelevant things and waste your time, experience talking. My best suggestion is that do a system scan from CMD and check if any system files are faulty.

[Ainsley.L.C.]

Thanks for the advice.

[EbonHawk]

Originally posted by Westnest:

But it's also a possibility that they will tell stories about completely irrelevant things and waste your time, experience talking. My best suggestion is that do a system scan from CMD and check if any system files are faulty.

To be fair, that's not unique to Ubisoft... Every "support" ticket I've sent in usually goes something like this...

"Hi, guys. There's a problem with your game. I have the latest drivers, my Windows is up to date, I've spent hours uninstalling and reinstalling the game. I have patched the game with all 7 patches available to date. I've run all the support files, including dxsetup, msvrct is up to date, done searches in your Knowledge Base articles for every keyword associated with my problem and nothing is listed, and I have defragged my hard drive (which gets defragged weekly on a regular basis) anyway, etc. I have spent days on trying to get this fixed. System info, dxdiag and all errors reported are attached...."

"Hi, Mr Hawk, we are sorry to hear of any inconvenience you are having and wish to apologize for the inconveniences. Please to in the meantime you might want to peruse our Knowledge Base articles pertaining to your situation. Also, it is a good idea to..

• defrag your hard drive
• update your video graphics adapter files
• run Windows system updates for latest programs and support files instances
• it may be advised to also uninstall then freshly installation of game and any patches that have upon since come out on the market and made available to the general publics

We will forward your request up until the supervisional department can be obtaining your latest info and will continuously to be in contact with you to obtain the necessary system information, dxdiag, and any errors reported — we will be needing those in the near future. Again, apologies for the inconveniences you have been experiencing and we will let you know something as soon as it is pertaining to be possible to find solution."

Those weren't typos, that's what the majority of them send back in their techno-babble-speak. Plus I'm sure there is some loss in translation occurring. It's always the same, at least until you get a living breathing person to start responding to your emails. :-P

You couldn't pay me enough to work in tech support.