MacBook Pro 16" Freezing w Civ VI

[VibrantVector]

running on a brand new i9 with 32GBram, 1tb ssd and 8gb 5500 amd graphics card.

the game is causing my computer to max out and after about 30 minutes of play freezes the computer leading to shutdown.

following is the crash report

------------------------------------------------------------------------------------------------------------------------------

panic(cpu 2 caller 0xffffff7f9a79dad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 140 seconds
service: com.apple.logd, total successful checkins since wake (4290 seconds ago): 430, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since wake (4290 seconds ago): 416, last successful checkin: 140 seconds ago

Backtrace (CPU 2), Frame : Return Address
0xffffff83c4a53820 : 0xffffff8019d39a3b
0xffffff83c4a53870 : 0xffffff8019e70fe5
0xffffff83c4a538b0 : 0xffffff8019e62a5e
0xffffff83c4a53900 : 0xffffff8019ce0a40
0xffffff83c4a53920 : 0xffffff8019d39127
0xffffff83c4a53a20 : 0xffffff8019d3950b
0xffffff83c4a53a70 : 0xffffff801a4d1875
0xffffff83c4a53ae0 : 0xffffff7f9a79dad5
0xffffff83c4a53af0 : 0xffffff7f9a79d7e6
0xffffff83c4a53b10 : 0xffffff801a4663fb
0xffffff83c4a53b60 : 0xffffff801a46f393
0xffffff83c4a53ca0 : 0xffffff8019e20b92
0xffffff83c4a53db0 : 0xffffff8019d3f8b8
0xffffff83c4a53e10 : 0xffffff8019d16545
0xffffff83c4a53e70 : 0xffffff8019d2cff5
0xffffff83c4a53f00 : 0xffffff8019e49085
0xffffff83c4a53fa0 : 0xffffff8019ce1226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[C2A524CF-E318-3225-B25E-BD3E7011FD6F]@0xffffff7f9a79c000->0xffffff7f9a7a4fff

BSD process name corresponding to current thread: watchdogd
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19B2106

Kernel version:
Darwin Kernel Version 19.0.0: Wed Oct 23 18:29:05 PDT 2019; root:xnu-6153.41.3~44/RELEASE_X86_64
Kernel UUID: A2105C6A-7856-3F61-8E00-36E694C78609
Kernel slide: 0x0000000019a00000
Kernel text base: 0xffffff8019c00000
__HIB text base: 0xffffff8019b00000
System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
System shutdown begun: NO

System uptime in nanoseconds: 11042297241103
last loaded kext at 6678363776989: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f9ddab000, size 45056)
last unloaded kext at 6902526704634: >!A!BMultitouch 97 (addr 0xffffff7f9d587000, size 40960)
loaded kexts:
com.getdropbox.dropbox.kext 1.10.3
@filesystems.smbfs 3.4
@kext.AMDRadeonX6000 3.0.2
@kext.AMDRadeonServiceManager 3.0.2
>!AGraphicsDevicePolicy 4.5.13
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 4.5.13
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.1f1
>!AUpstreamUserClient 3.6.8
>pmtelemetry 1
>AGPM 111.2.5
>X86PlatformShim 1.0.0
>!APlatformEnabler 2.7.0d0
>AGDCBacklightControl 4.5.13
>!A!IKBLGraphics 14.0.2
@Dont_Steal_Mac_OS_X 7.0.0
>BridgeAudioCommunication 6.55
>!AThunderboltIP 3.1.3
>!ATopCaseHIDEventDriver 3410.1
>!AMCCSControl 1.13
>!AHIDALSService 1
>!AAVEBridge 6.1
>!AMuxControl2 4.5.13
>!ABridgeAudio!C 6.55
>!AGFXHDA 100.1.422
>!A!IPCHPMC 2.0.1
>!A!ICFLGraphicsFramebuffer 14.0.2
>!A!ISlowAdaptiveClocking 4.0.0
@filesystems.autofs 3.0
>BCMWLANFirmware4355.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>!ABCMWLANBusInterfacePCIe 1
@filesystems.hfs.kext 522.0.9
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AVirtIO 1.0
@filesystems.apfs 1412.41.1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@kext.AMDRadeonX6100HWLibs 1.0
@kext.AMDRadeonX6000HWServices 3.0.2
|IOAVB!F 800.17
>!ASSE 1.0
>!ABacklightExpert 1.1.0
@kext.AMDRadeonX6000Framebuffer 3.0.2
@!AGPUWrangler 4.5.13
>!AHIDKeyboard 209
>!AHS!BDriver 3410.1
>IO!BHIDDriver 7.0.1f1
>!AActuatorDriver 3410.2
>!AMultitouchDriver 3410.2
>!AInputDeviceSupport 3410.1
>!ASMBus!C 1.0.18d1
@kext.AMDSupport 3.0.2
>!AGraphicsControl 4.5.13
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IONDRVSupport 568
|IO!BHost!CUARTTransport 7.0.1f1
|IO!BHost!CTransport 7.0.1f1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@!AGraphicsDeviceControl 4.5.13
|IOAccelerator!F2 438.2.7
|IOGraphics!F 568
|IOSlowAdaptiveClocking!F 1.0.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 810.1
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!ABCMWLANCore 1.0.0
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOSerial!F 11
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!AThunderboltPCIDownAdapter 2.5.2
>!AThunderboltDPInAdapter 6.2.3
>!AThunderboltDPAdapter!F 6.2.3
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!AThunderboltNHI 5.8.0
|IOThunderbolt!F 7.4.6
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!AKeyStore 2
>!UTDM 489.41.1
|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
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>!AEffaceable!S 1.0
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|CoreAnalytics!F 1
|IOTimeSync!F 810.1
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 7.0.1f1
|IO!BPacketLogger 7.0.1f1
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
>usb.!UCommon 1.0
>!UHostMergeProperties 1.2
>!ABusPower!C 1.0
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 1.0

[Droid]

Did anyone fixed that problem.

[Calgarian]

I haven't head anything from the bug reports I've submitted to Aspyr. I'm just saying that Civilization hasn't crashed since Big Sur.

[Gulasch4ever]

still have the problem (currently on Big Sur)

[Paninos]

Same problem here on a 2019 MPB 16' and Big Sur

[Paninos]

It's supposed to be fixed in today's patch:
https://support.aspyr.com/hc/en-us/articles/360049626712-Why-is-Civilization-VI-is-freezing-mid-game-

[Calgarian]

Nope, in my case it made it worse! With the introduction of Babylon, the game would still crash (though far less than before), but at least my Mac was stable.

With yesterday's upgrade, my Mac is back to crashing! :(

Let's go back to reporting to Aspyr! :(

[n0flex]

Hello,

on my MacBook Pro 16" 2019, 2.3 GHz 8-Core Intel Core i9, 16 GB 2667 MHz DDR4, AMD Radeon Pro 5500M 4 GB.

the game Freezes randomly. The screen freezes, then I can still hear the game playing in the background. I think I can even perform an action if I click where the buttons are. But the screen is freeze. A strange glitch happens after waiting 1min or trying to back to the desktop.

Have to reboot the computer entirely. Happens before 100 moves and then every 15-30 turns.

Did you guys also happen that the freezes are location-related?
It always happens at the same location on the map. I can avoid the freeze if I go as little as possible on a specific area around some towns or a full region. Depending on the game.

Example: In one game I was located on a continent, everything was OK. Then I send a boat to another continent, started to move in the area. After a few turns there, it freezes when I was selecting my boats. After rebooting, freezes happen only when I was coming back to this exact same region to manage those boats. So I put them to sleep and simply ignored them for the rest of the game. It was doing ok, I think it just freezes once in a hundred turns. I then settled in this region, and the same things happened again: the freezes were back. But this time with the new city I took near the boat location. No problem on the continent of my capitals.

I also noticed I can "avoid" the freeze if I move the camera very quickly away from the location when the freeze starts.

For example, the camera freeze and then I click "next unit", the camera will go to the location of the next unit (hopefully not in the "freezing" region) then after a few seconds, the freeze stops. It's tricky to do because it doesn't work when I try to move with the trackpad or the arrows. Only the "next unit needs orders" thing.

I've sent a report to Aspyr, did you guys found more work-around?

[n0flex]

Paninos původně napsal:

It's supposed to be fixed in today's patch:
https://support.aspyr.com/hc/en-us/articles/360049626712-Why-is-Civilization-VI-is-freezing-mid-game-

Nope, still freezing.

[BigDaddy]

Just posting back after things working well for a couple of months with recent updates to the game (on my 16" MacBook with Core i9). I still sometimes have random crashes and freezes, but 85-90% of the time it works perfectly. I'm pretty sure it depends on the game save, because sometimes it happens repeatedly, immediately after loading, but not after I load on Windows, play a few turns, then save the game.

It's honestly pretty frustrating, to the point that I'd rather spend my time doing something else than rebooting or reloading over and over. Which is too bad, but it means I'm playing a different game, not playing Civ.

Oh well, I had similar problems with Skyrim on Windows in the beginning, maybe I'll come back and play more in the future. Or not.

[kyeune]

Having the problem here on iMac. Crashes continually whenever I get a game up to around turn 75-80. Have a support ticket with Aspyr but no reply. My specs are:
3.8 GHz 8-Core Intel Core i7
24 GB 2133 MHz DDR4
AMD Radeon Pro 5500 XT 8 GB

[rrrooo]

for macos on egpu crash

[pipich3]

the same issue, Mac 16
it can be a few hours at the beginning of a game when the map is still "empty"
but loaded middle/end game (after cooling a Mac) freezes in ~30 minutes

I can only add that switching GPU (with gSwitch or such) doesn't help:
with discrete GPU the result is the same - few hours from start / 30 minutes near the end
but with integrated it already crashes in a few minutes

one more thing:
quick Mac restart doesn't help a lot - immediately loaded game (discrete GPU) freezes in a few minutes, so I conclude the cause is a GPU overheating
which is both good and bad: good because lower graphics settings may make it heat slowly and bad because there is hardly the real fix from Aspyr

[daviyrowi]

el mismo problema en mi iMac 2020.... no se porque siguen vendiendo el juego para que mas personas nos pase lo mismo...

[MADBALL]

I have the same problem, after several minutes the game freezes - the game disappears and glitches appear on the computer screen or the picture disappears completely (files attached)
The computer is unusable and needs to be restarted. This is annoying, especially since I bought the full package of all the supplements

Computer never crashes with other applications, only when play - CIVILIZATION VI

iMac (Retina %K, 27-inch, 2020)
3.6 GHz Intel Core i9 10-core processor
RAM 64GB 2667 MHz DDR4
AMD Radeon Pro 5700 XT 16GB

I have reported the problem to ASPYR twice I am now waiting for their reply

https://1drv.ms/u/s!Aq254u4zK6Wgh_4PHbN-66wLqClIQA?e=tR9pCG

[MADBALL]

I suspect a problem with the AMD graphics card and the game drivers that support it - for proof, take a look at this - it is not possible to use the AMD card - each time a message appears saying the game needs to be restarted - and on and on

do you also have this message?

https://1drv.ms/u/s!Aq254u4zK6Wgh_4QJysMz2rDsSkNTA?e=Aj8gsv