2K Launcher failure

[deeassai]

I can't start the game. It just opens the 2K Game Launcher and it stucks with no error or something, just doesn't respond at all.

Fix it now please!

[Adzolicious]

same issue - auto update killed Civ 6 gathering storm - no DLC purchased just the auto update

[九楼阁]

same issue

[LX]

The game is currently free on Epic store... try that version :P

[Ser Ashberto]

Tried that same result.

[MollyMaguire]

Yes, I also have this issue.

[elektrobaukrueger]

Bei mir geht es auch nicht,alles versucht der Sonntag ist im Arsch

[desmond.wang]

引用自 sercera：

Does the game work if you bypass the launcher altogether?

You can bypass the launcher if you set a special option in the the properties tab of the game (in steam)

To set the special option: right click the game in your steam library and click properties. In the next window make sure you're in the "general" tab and then click the button "Set Launch Options"

In the popup window first place a "
Then copy and paste the install location of the game file (the .exe file that plays the game)
follow that with the name of the .exe file and then close the "
then follow that with %command% (with a space between the last quotation mark and the first %)

Example:

"C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe" %command%

(note - this is just an example --- your install location may differ completely from mine depending on many different things, so doublecheck your install location before doing this)

Tried this but still won't work. Now launcher does not appear, but game still won't launch. I'm on Gathering Storm and did not buy New Frontier.

[九楼阁]

引用自 sercera：

Does the game work if you bypass the launcher altogether?

You can bypass the launcher if you set a special option in the the properties tab of the game (in steam)

To set the special option: right click the game in your steam library and click properties. In the next window make sure you're in the "general" tab and then click the button "Set Launch Options"

In the popup window first place a "
Then copy and paste the install location of the game file (the .exe file that plays the game)
follow that with the name of the .exe file and then close the "
then follow that with %command% (with a space between the last quotation mark and the first %)

Example:

"C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe" %command%

(note - this is just an example --- your install location may differ completely from mine depending on many different things, so doublecheck your install location before doing this)

Tried this but still won't work

[Mech03]

same result, no change this has already been posted

[Ser Ashberto]

Good to see they are all over fixing this.... Oh wait... crickets chirping

[Ppab]

Same here, after the update and purchasing the Frontier Pass, the 2k Launcher does not work anymore. After click play e do nothing and it does not seem like it is running anymore. Tried the "solution" but it did not work.

I hope they come up with a solution, it is kinda frustrating this situation.

[Charlemagne]

They should return to the separate, beautiful and functional launchers for Civ 6 and XCom 2 (which doesn't launch either) and scratch their crappy new launcher.

[Godsstudy]

Has ANYONE received ANY support from 2K or Steam? I have the same issue, followed advise on 2K’s website, put in a ticket and I have not heard a thing yet. This is very irritating its not like Civ VI is a new game and reading the posts this issue goes back for YEARS, why do they continue to sell a product that is defective? Class action time if ever there was one !!!!!!!!!!!!!!!! I do not like spending my money on a product that will not operate!!!!!!!!!!!!!!!!!!!

[FJ]

I am also having issues to load the game. I don't have access to any Civ 6 DLC since they released New Frontier Pass DLC. All DLC disapeared from Library. Regular CIV 6 still accessible. All DLCS are checked and installed in the DLC tab of the properties window.

[MollyMaguire]

I contacted them and heard back, though their suggestions either did not apply to me or did not work. I tried zipping the files as they suggested, but it was still too big. I've sent a reply so I'll see if they tell me more.


Here's what they said:
Thank you for contacting 2K Support.

I'm sorry to hear that you are having issues launching Civilization VI. I have some troubleshooting that will hopefully help you out.

If you have one of the following special characters in your Documents path (@, #, $, %, ^, &) then the game will not start due to Epic SDK issues, even when playing on Steam. This means that if your windows username, for example, is “C&NK”, the game will not start. If you have a Documents directory called “#documents” the game will not start.

For now the workaround is to create a new Windows account without the special character in your username, or correct the windows path to remove one of the above special characters.

If you are not using any special characters and are on Steam and the game does not initialize after clicking the 'Play' button, this could be caused by having an old version of the Epic launcher on your system at the same time you are trying to launch Civilization VI on Steam. If you do have the Epic launcher on your system:

Update the Epic launcher. You can do this by letting the launcher run and automatically check for updates.
Completely close out of the Epic launcher after it updates. Please check the system tray as well to make sure it’s not still running.
Once the Epic launcher is completely closed try running Civilization VI again and see if there is any change.
If this doesn’t work, please zip up your logs directory (usually found here \Documents\My Games\Sid Meier's Civilization VI\Logs) and send them to us in this ticket. If you need help attaching files to this ticket, check out this guide here.

Thank you and please let me know if you have any questions!

2K Brian
Customer Support
2K Games