When starting, I got a crash report generated from Firaxis. Tried a lot of things mentioned online, still doesn't work.

[ling.gu.baruch]

As soon as I hit play, an error message pops up and says: Firaxis crash reporter: A crash has been detected and a report has been generated and will help developers fix the issue.

My system is Windows 10, all updated.

I7 7700K

GTX 1080

Should be a decent enough hardwares to play this game.

All hardware drivers are updated.

I have tried the following:
Added the game to Windows defender exception list.


What else can I do now? This is major frustration. I love the V and cannot wait to play the VI!!!!!!

[donald23]

Today an update to both GFE and NVidia drivers was released.
It might be worth (depending on what you use) to install the new version to see if that keeps working with Civ6.

(I tested it, and it works for me, both with sharing enabled and disabled. This however is far from conclusive :))

[Cölle]

Uninstall Geforce Experience, found it that it should work

[Walker]

Latest GeForce Experience (3.7.0.81) here, and Civ VI still doesn't work when it's installed.

[dex]

SamBC님이 먼저 게시:

Tidoc님이 먼저 게시:

So 2K finds a way to use Civ VI with GF Experience?

I'm not sure it's 2K/Firaxis's problem if an update to GeForce Experience breaks the game. That's on nVidia.

i'd say it *is* 2K and Firaxis' problem...every other game works fine with GeForce Experience. if an update to GeForce Experience broke *every* game...then yes, that's nVidia's fault. but for ONLY Civ6 to crash is Firaxis' problem

and frustratingly, uninstalling GeForce Experience does not work for everyone :(

and i really wish there is a way to rollback to release-version Civ6...the moment the Australia patch dropped is the exact moment i can pinpoint to crashes for me

[SamBC]

The GFE-related crashes started in the last week or so. If your problem predates that, then it's likely not GFE-related.

GFE was updated around that time. Civ6 wasn't.

[Tidoc]

SamBC님이 먼저 게시:

The GFE-related crashes started in the last week or so. If your problem predates that, then it's likely not GFE-related.

GFE was updated around that time. Civ6 wasn't.

yeah we got it, 2K/Firaxis wont help... 2K Support told me they cant help me because my ntdll.dll is broken (take a look on my Profile i got almost 1k games in my Lib and every single game runs fine except CivVI).... i tried several other PCs same Problem, i Reinstalled the PC completly... same Problem... you guys have no clue what the problem is, but u know for sure its Nvidias fault or the customers HW or SW....
Thats not the kind of customer support i was expecting

[donald23]

Tidoc님이 먼저 게시:

SamBC님이 먼저 게시:

The GFE-related crashes started in the last week or so. If your problem predates that, then it's likely not GFE-related.

GFE was updated around that time. Civ6 wasn't.

yeah we got it, 2K/Firaxis wont help... 2K Support told me they cant help me because my ntdll.dll is broken (take a look on my Profile i got almost 1k games in my Lib and every single game runs fine except CivVI).... i tried several other PCs same Problem, i Reinstalled the PC completly... same Problem... you guys have no clue what the problem is, but u know for sure its Nvidias fault or the customers HW or SW....
Thats not the kind of customer support i was expecting

Two things, moderators here aren't 2K Support. We are volunteers, just fans like any other.

Second, we know Civ6 didn't update and a lot of crashes when starting the game started directly after an update to the nVidia drivers which also included an update to GFE.
If you go back to the version before that, you can even have GFE running together with Civ6 again.

I have no clue what specific part interferes with Civ6, which apparently is very specific, since only a few games suffer from it, but it's still something that broke with an update from NVidia.

It could very well be that something needs to be collaborated between Firaxis and NVidia to fix this, but it's definitely not just simply Firaxis' fault.

[Lynx]

Thank you all.
I had the same problem.
Geforce Experience uninstalled.
It works.
♥♥♥♥, glup!, sorry

[Tidoc]

iam talking about 2K support and not volunteers.......

[donald23]

Tidoc님이 먼저 게시:

iam talking about 2K support and not volunteers.......

Ah, then I misunderstood your reply, my apologies.

[Promethor]

So before everyone start explaining how I should do some basic troubleshooting, here what I did so far and my system config.

- Running on Windows 10 pro 64bits,
- Nvidia Asus CUII 770
- Intel i7 4090k
- 8Gb of Ram,
- 2TB HDD is not close to full.

- Installed the lastest Nvidia Drivers,
- Verified Windows updates,
- Reinstalled the game fully,
- Verified file integrity with steam,
- Reinstalled DirectX,
- Tried starting both Direct 11 and Direct 12 versions,
- Tried to launch the game from installed folder,

I also tried many of the steps provided in here,
Reading other topics seem to point toward Geforce experience ?

I managed to play without any issues when I first bought the game,
I had 1 gaming session, of about 3 hours and i'm now unable to play it at all
The game crash before the cinematic start, and I remember turning 'Play intro movie OFF'
in the options the first time I played. Might cause an issue ?

Never had an issue playing any other Civ games. I hope I'll be able to solve this, but I'm asking for some help here.

[SamBC]

Promethor님이 먼저 게시:

So before everyone start explaining how I should do some basic troubleshooting, here what I did so far and my system config.

- Running on Windows 10 pro 64bits,
- Nvidia Asus CUII 770
- Intel i7 4090k
- 8Gb of Ram,
- 2TB HDD is not close to full.

- Installed the lastest Nvidia Drivers,
- Verified Windows updates,
- Reinstalled the game fully,
- Verified file integrity with steam,
- Reinstalled DirectX,
- Tried starting both Direct 11 and Direct 12 versions,
- Tried to launch the game from installed folder,

I also tried many of the steps provided in here,
Reading other topics seem to point toward Geforce experience ?

I managed to play without any issues when I first bought the game,
I had 1 gaming session, of about 3 hours and i'm now unable to play it at all
The game crash before the cinematic start, and I remember turning 'Play intro movie OFF'
in the options the first time I played. Might cause an issue ?

Never had an issue playing any other Civ games. I hope I'll be able to solve this, but I'm asking for some help here.

If the last time it worked was at least a week-ish ago, then the GFE problem is likely.

[Promethor]

SamBC님이 먼저 게시:

Promethor님이 먼저 게시:

So before everyone start explaining how I should do some basic troubleshooting, here what I did so far and my system config.

- Running on Windows 10 pro 64bits,
- Nvidia Asus CUII 770
- Intel i7 4090k
- 8Gb of Ram,
- 2TB HDD is not close to full.

- Installed the lastest Nvidia Drivers,
- Verified Windows updates,
- Reinstalled the game fully,
- Verified file integrity with steam,
- Reinstalled DirectX,
- Tried starting both Direct 11 and Direct 12 versions,
- Tried to launch the game from installed folder,

I also tried many of the steps provided in here,
Reading other topics seem to point toward Geforce experience ?

I managed to play without any issues when I first bought the game,
I had 1 gaming session, of about 3 hours and i'm now unable to play it at all
The game crash before the cinematic start, and I remember turning 'Play intro movie OFF'
in the options the first time I played. Might cause an issue ?

Never had an issue playing any other Civ games. I hope I'll be able to solve this, but I'm asking for some help here.

If the last time it worked was at least a week-ish ago, then the GFE problem is likely.

Thank you SamBC,

It does work now that I removed GeForce Experience from my computer.
Isn't a bit strange, How does GeForce cause this particular game to crash?

It doesn't happen with other games as far as I know. But now at least its fixed!

[YetiBandito]

Anyone else here also playing Mass Effect Andromeda?
I found that since the last update 1.09 every time I play Mass Effect, CIv6 doesn't work anymore afterwards. Reinstalling the nvidia drivers fixes the issue until I play Mass Effect again.

[Skeetzhaki]

uninstalling nvidia geforce worked for me too!!! thank u so much