Civilization VI is not working.

[76561198930580376]

I just purchased Civilization VI, then download and installed it, but every time i try to run it, nothing happens! At all nothing, some little screen pops up then disappears right away before I can even read it. I checked some of the fixes on youtube and one told me to open _commonRedit file or something or rather, but that file isn't in steam and i cant find the Civilization file in steam. I don't know what to do. Can someone help me?

[76561198930580376]

My specs:

System Information
------------------
Time of this report: 3/11/2019, 09:36:06
Machine name: JTOWN
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140221-1952)
Language: English (Regional Setting: English)
System Manufacturer: Compaq-Presario
System Model: GX618AA-A2L SR5350F
BIOS: BIOS Date: 11/20/07 20:30:00 Ver: 5.18
Processor: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz (2 CPUs), ~1.8GHz
Memory: 2048MB RAM
Available OS Memory: 2040MB RAM
Page File: 2467MB used, 1591MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

[tempest.of.emptiness]

How many Steam games do you have installed right now? (I know this is an odd question, but please bear with me; this is leading somewhere.)

[76561198930580376]

only this one i just installed steam when i paid for Civilizations VI

[76561198930580376]

I have no games other then Civilizations VI

[76561198930580376]

I also tried launching the game from:
C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam
Then it told me:
"the program can't start because d3d12.dll is missing from your computer. Try reinstalling the program to fix this problem."
but the thing is I've already un-installed and re-installed 3 times now

[76561198930580376]

I've also Verified Integrity Of Game Files through properties on steam and seems to say everything is ok.

[tempest.of.emptiness]

Edit: Very important, read donald23's post below before you attempt any of this!

Okay, in that case I have a suggestion for how to try to fix this problem, and also avoid future problems. There are many steps, please follow them in order:

1) In Steam, click on your username on the top bar (jtownson1001). This will take you to your activity page, and on the right there will be a list of other pages you can go to. Find "My Workshop" and click on that. This will take you to a page showing all of the Workshop Items you have subscribed to. This page is probably empty, and if so says "No matching files were found for jtownson1001." If so, continue to step 2 below. If not - if there are any workshop items listed here - unsubscribe from all of them. When you are done you should see the "No matching files..." message and can continue to the next step.

2) In Steam, click on "Library" on the top bar. This will take you to a list of all of your games (which should only be Civilization VI). Right-click on Civilization VI in the list, and choose "Uninstall" from the menu that pops up. Once this is complete, Civilization VI will still be listed as a game you own in the Library page, but it will be in dark gray text to indicate that it is not installed.

3) Exit Steam. One way to do this is to click "Steam" at the very upper-left of the Steam window and then choose "Exit" from the menu that drops down.

4) Uninstall Steam. To do this, go to Control Panel and click on "Uninstall a Program" or "Programs and Features", then search the list for "Steam", single-click it to select it, then click "Uninstall" at the top of the list to uninstall Steam. Since you are using Windows 8, there are a variety of ways to get to Control Panel, but only some of them work depending on what mode you are in (desktop vs app view). If you do not know how to get to control panel on your computer, then I would recommend that you do an internet search for "windows 8 control panel", and read some articles until you find one that can guide you though the process.

5) Find the folder "Sid Meier's Civilization VI" on your computer and delete it. This folder is located in the "My Games" folder, which is usually in the "My Documents" folder. So, to do this you would usually open "My Documents", double-click on "My Games" to open it, find "Sid Meier's Civilization VI" in the contents of that folder, right-click on it, and choose "Delete" from the menu that pops up.

6) Reboot your computer.

7) Refer to A Note for Windows 8 Users and make sure that Windows 8 is updated properly.

8) Reinstall Steam. One way to do this is to go to store.steampowered.com and click the "Install Steam" button at the top of the page. Do not install Steam to the default location! This is very important. You must change the install location so that it is not inside the "Program Files" or "Program Files (x86)" folders. I recommend that you install Steam into a "Games" folder; so, for example, if you are going to install Steam to your C drive, you would change the install location to "C:\Games".

9) Launch Steam, click on "Library" at the top of the window, right-click on Civilization VI, and choose "Install Game". This should install Civilization VI and all of your DLC (if you have any).

10) Click on Civilization VI in the library (which should be in white text now, because it is installed), and on the page look for the DLC section (in the middle, not on the list on the right). If you have any DLC they will be listed there, and if they are installed there will be a check-mark in the box, and the word "Installed". If you have any items listed there that do not say "Installed", put a check-mark in the box, which should queue them for installation. If you exit Steam and then restart it, they should install - but if not, then click on "Library" at the top of the Steam window and click on "Downloads" in the menu that drops down. From that page you should be able to manually start the download (ie installation) of any DLC that were not installed.

11) Right-click on Civilization VI in the library, click on "Properties" in the menu that pops up, click on the "Local Files" tab, then click the "Verify Integrity of Game Files". This process should ensure that all of the game files are installed correctely and not corrupted.

12) Launch the game. If it works, then your problem is solved and you don't need to do anything else. You do not need to complete step #13. If the game still will not launch, however, then continue to step 13.

13) Right-click on Civilization VI in your Steam Library, and choose "Properties" from the list that pops up. Click on the "Set Launch Options" button, and in the text field you will need to enter a path to one of the game files, to bypass the game launcher (which sometimes does not work correctly). The exact path will depend on where you installed Steam. If you installed Steam to "C:\Games", for example, then you would enter this text into that field:

"C:\Games\Steam\SteamApps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe" %command%

(Edit: The way the forum displays this is potentially confusing. When you enter this text it should all be on one line - there is only one line available - and there are spaces between the words in "Sid Meier's Civilization VI", and a space between the second quotation mark and the first percent symbol. There should not be any other spaces.)

If Steam is installed in some other location, then you will need to alter the path to reflect that different location. Make sure you include the quotation marks, and that they are in the locations shown in my example.

Once the correct text is entered into the field, click "Okay", then click "Close" on the Properties window. Then try launching the game again; this should launch the game directly, bypassing the launcher, and if the launcher was preventing the game from working correctly then your problem should be fixed.

-------------

Ideally, this will have solved your problem and also helped you avoid some future problems with this or other games. If you have any questions about the process, either before you begin or during it, please ask. It is better to ask a question before you attempt a step than to do it wrong and ask how to undo the mistake afterwards.

[donald23]

Not to be a party-pooper, but your CPU and RAM are way below minimum requirements... Since you have no GPU listed in your system, I'm a bit afraid to ask... but my educated guess is going to be that it's below minimum requirements too...

In other words, you can indeed not run Civ6 on that system...

Edit: I checked the model and brand online, it's giving me that you have an integrated Intel GMA 950 as GPU. That's nowhere near powerful enough to run this game...

[tempest.of.emptiness]

Originally posted by jtownson1001:

I also tried launching the game from:
C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam
Then it told me:
"the program can't start because d3d12.dll is missing from your computer. Try reinstalling the program to fix this problem."

Actually, I believe this error message is appearing in your case because you were attempting to run the DirectX 12 version of the game, while your computer only supports DirectX 11. So when you get to the point that the launcher works, you'll need to launch the DX11 version, because the DX version will definitely fail.

(If you end up doing Step #13 in my list above, bypassing the launcher, then the example I have given will take you directly into the DX11 version of the game.)

[tempest.of.emptiness]

Originally posted by donald23:

Not to be a party-pooper, but your CPU and RAM are way below minimum requirements... Since you have no GPU listed in your system, I'm a bit afraid to ask... but my educated guess is going to be that it's below minimum requirements too...

In other words, you can indeed not run Civ6 on that system...

Edit: I checked the model and brand online, it's giving me that you have an integrated Intel GMA 950 as GPU. That's nowhere near powerful enough to run this game...

Oh, you are right. I saw that it was 64-bit Win8 on his system, and missed that it was only a Pentium processor with 2Gb of ram.

So, definitely, a hardware upgrade would be required before even attempting any of the process I described.

[76561198930580376]

So all in all to play this game I need more RAM?

[tempest.of.emptiness]

Originally posted by jtownson1001:

So all in all to play this game I need more RAM?

Not just that. You need a faster and more advanced CPU, more RAM, and a faster and more advanced video card. Refer to the Civilization VI store page in Steam, and read the details under the section "Minimum Specifications" for more details. Considering the age of your computer, upgrading it may not be cost-effective - or even an option at all. In that case you might need to buy a new computer.

As a side note, if you are upgrading or buying a new computer, I would recommend that you try to meet the recommended specifications for the game instead of just the minimum specifications. The game will run if you meet the minimum, but your experience with it may not be particularly good because of mediocre performance.

[donald23]

Originally posted by jtownson1001:

So all in all to play this game I need more RAM?

And a new CPU and a new GPU.

And thus a new motherboard. Which implies you need not only more RAM, but new RAM.
Remembering the Compaq cases from back then, you'll also need a new case, since you probably have very little wiggle room to work with your current case.

In other words, you need a new PC...

[76561198930580376]

Alright I guess Im not playing :/
Hope i can get a refund.
And thanks everyone for the help..