Civ 6 Stuck on the Blue Title Loading Screen

[Zitoun92]

I was able to play last year and it worked fine but one day Civ 6 got stuck on the blue loading screen with the rotating compass before you get the menu allowing to start or load a new game. All I can see the blue old-timy map on a blue screen and the compass and 2K Offline.

I bought and installed Rise and Fall and I have the same issues (so I don't think it's and RaF issue). It seems like the whole game is there but something is preventing the main menu to show up. Last year I bottled my frustration and played another game instead. But I'd like to play this expansion.

My hardware/software is:
Windows 7 Ultimate
Service Pack 1
Intel Core i5-4590 CPU @ 3.30Ghz 3.30GHz
RAM: 8GB
64-Bit OS
GeForce GTX 760

The computer is not new obviously but it's perfectly capable of running the game as well as most modern games on normal resolutions.

I looked everywhere and couldn't find information on this. It is not "Loading Please Wait..."

Please help @ Firaxis/2K

[donald23]

Try these steps:
1) disable all community content
2) rename the My Documents/My Games/Sid Meier's Civilization VI/ folder to something else
3) verify game files

Then start a new game.

[Zitoun92]

Hi Donald23,

Thanks a lot for your fast reply and for your support.

It didn't work.

One note: I don't know how to "disable community content". I didn't install any mod for this game. I double checked in the subscribed items. It was empty.

Another note: I have uninstalled and reinstalled the game twice (once last year and once just now for the expansion). So Verify Game File is the first thing I do when I have an issue with a game on Steam. I have solved dozens of gaming related problems over the years by going on forums, so I always try this kind of things. I also Disabled Steam Overlay and added an exception in Windows Defender.

[Satoru]

http://steamcommunity.com/app/289070/discussions/0/1489992080523574927/

Refer to the sticky on disabling all mods and deleting teh mod database

Also remove any mods you may hvae installed manually

[Zitoun92]

Hi Satoru,

Thanks to you as well for your help.

It didn't work either.

This problem started prior to Rise and Fall. But it's good to know that I've disabled the mods.

[Zitoun92]

Can it have anything to do with "2K offline"? I am online but it may have problem connecting to their server. Is that necessary to play the game?

[Satoru]

1) reverify game data
2) manually run all the redistributables (vcredist, dxdiag) and reboot
3) update your video drivers

[SamBC]

Originally posted by Zitoun92:

Can it have anything to do with "2K offline"? I am online but it may have problem connecting to their server. Is that necessary to play the game?

That is not necessary to play the game.