Unrecoverable error when loading game

[george.m.dallas]

Hi all,

When I click play on steam to launch the game I get a message saying 'an unrecoverable error has occured, and civilization 6 cannot continue'

I'm running this on Ubuntu 16.04, 3rd gen intel graphics card, i5 processor, and enough memory and RAM.

I also downloaded another game at the same time (firewatch), and that played fine, so it doesn't seem to be an error connecting to the steam server

Any ideas would be appreciated, as I'd love to play this game and hate to have to get a refund!

[george.m.dallas]

To be more specific my graphics card is a 3rd gen intel ivybridge mobile, which from the wiki is i3-312 is that too low to play on? Is there a way to be able to run it?

[marcmagus]

Same error, Arch, nvidia GeForce 210, enough ram and video ram. Looking around for a way to get a more useful error message.

[Aprosule]

Originally posted by N3G4TR0N:

Just picked up the Deluxe version for an unsupported Arch Linux install.

Adding..

LD_PRELOAD='./usr/$LIB/libstdc++.so.6' %command%

... to the launch options got me going. Thanks for the port Aspyr!

[marcmagus]

Originally posted by Aprosule:

Originally posted by N3G4TR0N:

Just picked up the Deluxe version for an unsupported Arch Linux install.

Adding..

LD_PRELOAD='./usr/$LIB/libstdc++.so.6' %command%

... to the launch options got me going. Thanks for the port Aspyr!

Thanks, as that may help other people including OP. I'd seen it and it didn't do the trick for me, which is why I'm trying to get more complete error messages to try to debug.

[george.m.dallas]

Yeah the command didn't work for me either. Thanks for the suggestion though.

Like marcmagnus said, it'd be better to have a more useful error message. Feels like I'm hitting a brick wall with an 'unrecoverable error' message

[ahven]

I am getting the same error: "An unrecoverable error has occurred, and Civilization VI cannot continue." Also Ubuntu 16.04 with sufficient hardware.

I tried to search the log files and everything, but can't find anything pointing to the source of the problem. The LD_PRELOAD suggestion above doesn't work (how could it possibly work?).

[SamBC]

Originally posted by marcmagus:

Same error, Arch, nvidia GeForce 210, enough ram and video ram. Looking around for a way to get a more useful error message.

I don't know how the API requirements work for the Linux version, but that's a very old GPU and I don't expect it meets the minimum API requirements. It's also massively underpowered for the game. It's an entry-level non-gaming GPU multiple generations older than the minimum.

[otaviojava]

I had the same error:


Ubuntu 16.04 LTS
Processor: Intel® Core™ i7-6820HQ CPU @ 2.70GHz × 8
Graphics Intel® HD Graphics 530 (Skylake GT2)
Type: 64-bit
Memory: 15.5 GiB

[marcmagus]

Originally posted by SamBC:

Originally posted by marcmagus:

Same error, Arch, nvidia GeForce 210, enough ram and video ram. Looking around for a way to get a more useful error message.

I don't know how the API requirements work for the Linux version, but that's a very old GPU and I don't expect it meets the minimum API requirements. It's also massively underpowered for the game. It's an entry-level non-gaming GPU multiple generations older than the minimum.

Accurate. I fully expected to have to use low graphics settings and possibly to have to return it as unplayable, but I did *not* expect an immediate crash to desktop without getting to the load screen because of an underpowered GPU. Especially as it's a true NVIDIA.

It could be the source of the problem, though; it's old enough that it got moved to a different version of the official driver. I'll submit a bug report today; if it's that it should be giving a meaningful error message not a silent crash.

[notgerner]

I'm getting the same error on launch: it immediately exits with "an unrecoverable error has occurred" message.

console doesn't have much. I suspect the gameoverlayrenderer.so is not really an issue and just affects the steam overlay. But maybe this is a 32/64 bit issue?

Game update: AppID 289070 "Sid Meier's Civilization VI", ProcID 13582, IP 0.0.0.0:0
ERROR: ld.so: object '/home/nick/.steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/nick/.steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
>>> Adding process 13582 for game ID 289070
Setting breakpad minidump AppID = 289070
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561197992466105 [API loaded no]
>>> Adding process 13583 for game ID 289070
>>> Adding process 13584 for game ID 289070
Game removed: AppID 289070 "Sid Meier's Civilization VI", ProcID 13584
No cached sticky mapping in ActivateActionSet.

[Priest]

I, unfortunately, have the same issue. specs:
CPU: i7-6500U
GPU: GTX 950M
RAM: 16GB
Hope this gets fixed soon

[Kai]

I have the same issue, and all my friends who are running Ubuntu 16 also have the same issue. I think the Linux release was just a bit botched and we can wait for a patch.

[SamBC]

Originally posted by marcmagus:

Originally posted by SamBC:

I don't know how the API requirements work for the Linux version, but that's a very old GPU and I don't expect it meets the minimum API requirements. It's also massively underpowered for the game. It's an entry-level non-gaming GPU multiple generations older than the minimum.

Accurate. I fully expected to have to use low graphics settings and possibly to have to return it as unplayable, but I did *not* expect an immediate crash to desktop without getting to the load screen because of an underpowered GPU. Especially as it's a true NVIDIA.

It could be the source of the problem, though; it's old enough that it got moved to a different version of the official driver. I'll submit a bug report today; if it's that it should be giving a meaningful error message not a silent crash.

If the game uses API versions not supported by the hardware, it just won't work, full stop. If we were talking DirectX, I'd know that to be the case here. However, I don't know what OpenGL versions the game uses, nor what is supported on what card.

[CrystalCastles]

I have the same problem.... i bought the game and i cant use it. ubuntu 16 as well...

[CrystalCastles]

i fixed the error using this link: https://ubuntuforums.org/showthread.php?t=2233005