freeze up during Please Wait phase (End of Turn)

[grumble]

My game sometimes freezes up (i.e. goes into "not responding" mode) during the Please Wait phase (End of Turn)

Needless to say Support have no clue what causes this.

It happens maybe about every 200 turns or so - I can live with that.

But it almost always happens if I click on something (anything) during the Please Wait phase.

Obviously I try to remember not to click on anything during the Please Wait phase but occasionally I forget and click on something and the game freezes.

Has anyone else had this problem? Is there a fix?

[grognardgary]

About four years ago, I up dated my graphics drivers and it went away. Now if you play on some nonwindows hardware you may have other issues.

[grumble]

Originally posted by grognardgary:

About four years ago, I up dated my graphics drivers and it went away. Now if you play on some non windows hardware you may have other issues.

I do not know whether to laugh or cry.

I couldn't really see how a freeze up during the end of turn phase could be a graphics driver problem but I updated to the latest driver anyway.

Now the game freezes up during the end of turn phase more often (I estimate about once every 10 hours of game play) but what is worse now when the game freezes up it freezes up the whole computer!!!

Unlike the bad old days, these days in Windows 11 program crashes that cause the whole computer to crash are very rare. So either the Civ code or the driver must be doing something really bad (on my computer)

As you know the support for Civ games is pretty useless and consists of nothing more than "reinstall everything" and, of course, update your drivers.

And there seems to be no way to contact nvidia (I have no expectation that they would help me but I would like to complain that the latest version of the driver makes my problem worse.)

It is enough to make a chap buy Civ 7 even though it sounds pretty awful.

Or I suppose I could buy a new computer...

[Copernicus]

Ok, that's interesting. Windows 11 is, at this point, a fairly robust OS. And Civ VI is a fairly robust game.

To have an issue that is progressively increasing in this manner, occuring more frequently and becoming more destructive, does seem to indicate something degrading in the system. Perhaps your storage mechanism (hard drive or SSD) is starting to go bad. It could be your graphics card; I had one generate random glitches iny games, very slowly getting worse over time.

In any case, you're right, applications that cause Windows 11 to crash are very rare. Certainly, Civ VI is NOT one of those applications. Something else is happening here.

For me, in a situation where the computer is getting worse and worse like this, I would try the "nuclear option" first -- assuming something in the OS has gone bad, I would completely wipe the HD / SSD and reinstall the OS. But most people aren't like me. :) If the issue persisted after that, some part of the machine is probably dying.

As the old saying goes, "all computers are mortal."

[Boris]

If the next round button do not work..try the button below this one in form of a circle..may be there is a message.

[grumble]

I bought a new computer

Civ 6 crashes on my new computer just like it did on my old one.

Obviously I cannot expect intelligent help from the useless morons at 2k support so I just have to accept that Civ 6 will crash a lot on any computer I own.

I wonder if Civ 7 was programmed by the third rate trash programmers who programmed Civ 6?

[Copernicus]

Originally posted by grumble:

I bought a new computer

Civ 6 crashes on my new computer just like it did on my old one.

Obviously I cannot expect intelligent help from the useless morons at 2k support so I just have to accept that Civ 6 will crash a lot on any computer I own.

I wonder if Civ 7 was programmed by the third rate trash programmers who programmed Civ 6?

Yes, that is exactly it, the software engineers at Firaxis added a line of code to ensure that this game crashes on computers owned by you, but works fine on everybody else's computers. ;)

I'm sorry you're having this issue, but there just has got to be something different in your installation. (I'm playing the game right at this moment, no trouble at all.)

Are you using any mods?

[Ann034]

Originally posted by grumble:

I bought a new computer

Civ 6 crashes on my new computer just like it did on my old one.

Obviously I cannot expect intelligent help from the useless morons at 2k support so I just have to accept that Civ 6 will crash a lot on any computer I own.

I wonder if Civ 7 was programmed by the third rate trash programmers who programmed Civ 6?

I also just got a new laptop that's Windows-based and this game crashes every couple hundred turns for me. I thought maybe my laptop was the issue since it glitches when I open web browsers on occasion as well, but now I'm not so sure. This game is the only time it ever fully crashes anything. I looked into updating my graphic drivers but everything is up to date, so at this point I'm at a loss.

[grumble]

There is no point to 2k Support. They just repeat "reinstall everything, update everything" and if that does not work (which it never does for me) they have nothing else to offer. They really do not need to employ anyone at all - an answer machine could repeat "reinstall everything, update everything" ad nauseam.

I have played without mods and that made no difference.

And my new computer is a completely normal Windows 11 computer with a mid-range Intel processor and a mid-range nvidia graphics card (just like the last one).

I had been looking forward to Civ 7 in the hope that it would run properly even on a computer I own but from what I have read Civ 7 sounds awful from a game-play point of view.

[Copernicus]

Originally posted by grumble:

There is no point to 2k Support. They just repeat "reinstall everything, update everything" and if that does not work (which it never does for me) they have nothing else to offer. They really do not need to employ anyone at all - an answer machine could repeat "reinstall everything, update everything" ad nauseam.

Well, yeah, most companies avoid putting much effort into customer support. And yeah, most companies are now turning to AI to automate their customer interaction these days, so they are in fact going to replace the people with machines.

Originally posted by grumble:

I have played without mods and that made no difference.

And my new computer is a completely normal Windows 11 computer with a mid-range Intel processor and a mid-range nvidia graphics card (just like the last one).

I've gotta say, this is really head-scratching. I've played this game on laptops and desktops, ranging from an i5-4590 to a Ryzen 7 5700x. The thing has been rock-solid for me, never crashing (unless I did things to it like cutting off the Internet while the game was trying to use it).

I suppose the biggest difference for me is that I'm running on Linux, but most folks I've talked to here are using Windows and are having no trouble (at least not the trouble you are describing).

[grumble]

Originally posted by Copernicus:

I suppose the biggest difference for me is that I'm running on Linux, but most folks I've talked to here are using Windows and are having no trouble (at least not the trouble you are describing).

That is what is making me crazy and paranoid. People like you say "it never crashes" but for me on two different mid-range Windows 11 computers I get the same thing - the game freezes up ("stops responding" in Microsoft parlance) during the end of turn ("please wait") phase. Even with no mods and everything up to date.

The thing is I absolutely love Civ 6 the game. I play other games occasionally and I try every new strategy game that comes out but 90% of the time what I want to play is Civ 6 - which is the only game I play that ever crashes !!!

I suppose could keep on buying new computers until I chance on one that Civ 6 does not mind running on (for me) ...

[Copernicus]

Originally posted by grumble:

That is what is making me crazy and paranoid. People like you say "it never crashes" but for me on two different mid-range Windows 11 computers I get the same thing - the game freezes up ("stops responding" in Microsoft parlance) during the end of turn ("please wait") phase. Even with no mods and everything up to date.

It would make me crazy as well! Honestly, you are getting what seems to me to be unique results. This shouldn't be happening. I'm starting to believe something has changed in Windows land; I've been away from it too long to really know how well Microsoft is supporting legacy software. (And yeah, Civ VI is pretty long in the tooth at this point.)

Originally posted by grumble:

I suppose could keep on buying new computers until I chance on one that Civ 6 does not mind running on (for me) ...

No, don't do that! :) One PC is a coincidence, two showing the exact same error is not just bad luck.

Actually, would you happen to have access to a really old PC? I'm wondering if you might get better results with a machine that more closely matches the era of this game.

Or, perhaps even try installing Linux, an OS more suited to supporting legacy software.

[Copernicus]

Ok, after all my pontificating, I'm now seeing something new: I'm getting an occasional random "freeze" of the game (although not when hitting the "end turn" button). The game hits my SSD hard for about a minute, then comes back to life as if nothing had happened.

I've never seen this behavior before; it might be related to what you are experiencing. I'd love it if you could test this for me: the next time the freeze occurs (if you are still playing this game) let the PC just sit for like five minutes or so to see if it can get past the issue itself.