Civ 6 crash reboots the computer

[bluesagittary]

Civ 6 is becoming unplayable. Frequent crash makes steam unstable, repeatedly asking for restart with memory errors, sometimes calling straight up reboot, as in tank moves, then music stuck, then reboot.
I've tried to set the maxcore sth to 1, or equivalent to the # of cores of my CPU, according to this thread . Reinstall Civ 6, reinstall Steam, run 'SFC /scannow' in CMD with Admin, update graphic card driver, nothing seems to work.
I'm on Win 11 home 23H2. Here's my computer setup: i7-14700KF, 32.0 GB RAM, NV 4060 Ti 16GB RAM.
Please anyone knows how to fix this?

[Copernicus]

First question: do you overclock? Another user had this problem go away by using a less aggressive overclocking value.

[bluesagittary]

nope. I actually don't have the knowledge and/or skill to overclock. This was a near-new computer, by the time I posted this thread. Over the month I've tried CIV 6 a few more times and ended up in the same tragedy.

[Copernicus]

Ursprünglich geschrieben von bluesagittary:

nope. I actually don't have the knowledge and/or skill to overclock. This was a near-new computer, by the time I posted this thread. Over the month I've tried CIV 6 a few more times and ended up in the same tragedy.

Odds are, the problem is not Civ VI; this is an old, well-written, well-tested piece of software that runs reliably on a wide range of computers. I run it for hundreds of turns across dozens of hours at a time without ever seeing a glitch of any sort.

When you purchase a brand new computer, especially one as high-end as the one you've got, you really need to keep an eye on how the machine runs. Civ VI can use a lot of a graphics card, but is especially taxing on CPUs; if your machine isn't properly set up for dealing with internal heating issues, you'll see this sort of instability.

Another item to consider is how recent your GPU hardware is; new cards often haven't been properly tested against older software. As bugs appear, GPU drivers will (hopefully) get updated to work better with legacy software.

[Snailpie]

I got the same rebooting problem recently, anyone knows why?

[Snailpie]

Ursprünglich geschrieben von Snailpie:

I got the same rebooting problem recently, anyone knows why?

My windows version is win11, and with 14700KF, 4070 super GPU.

[Copernicus]

Ursprünglich geschrieben von Snailpie:

My windows version is win11, and with 14700KF, 4070 super GPU.

Hmm. Those are very recent hardware releases.

Let me ask, have you tried playing under DirectX 11? That might wall off some of the potentially less stable parts of the 4070 card. (Then again, it could just be that Nvidia hasn't done enough testing against legacy software just yet.)

I did a quick google for 4070 super issues; one user said he was able to fix the card causing problems by switching off XMP in his computer's BIOS. Another said he reseated the power connectors to the 4070 Super (it apparently uses a different power adapter than previous cards) and updated the bios in his motherboard, and that fixed the card's issues.

Dunno if these would help you...

EDIT: DX11, not 10

[SlasH]

Strange, my Civ (DX12) never crashed over the years I've been playing, not even once
(Ryzen 5 5700X, Nvidia RTX 4060Ti 16GB, 32 GB RAM)
CPU + GPU slightly underclocked/-volted

[Copernicus]

Ursprünglich geschrieben von SlasH:

Strange, my Civ (DX12) never crashed over the years I've been playing, not even once
(Ryzen 5 5700X, Nvidia RTX 4060Ti 16GB, 32 GB RAM)
CPU + GPU slightly underclocked/-volted

Oh, mine either. Well, it did once when my old GPU was on the fritz, but pretty much everything was causing it to crash back then. :)

Yeah, it's usually some unhappiness in the hardware that causes Civ VI crashes. On a stable platform, the game is rock-solid.

[asker]

Snailpie check Event Viewer in Windows, and check under Windows Logs->System for recent events with a red icon. They can give you a clue what caused the system crash.

[𝔓𝔲𝔰𝔥𝔶]

You're not the only one, I gave up playing because this always happened to me, on both gaming notebooks, and I don't want to burn my new notebook, in addition to heating the machine extremely, it ends up freezing the screen completely and forcing me to restart the machine before it catches fire, this happened to me on the old Acer Predator Helios 300 gaming notebook with RTX 2060 and 16GB Ram and it continues to happen on my recent ASUS TUF A16 Advantage Edition with AMD RYZEN 7 7600 Series and 32GB Ram, something is wrong with the game because on both gaming notebooks where I play a lot of games with heavy graphics in ultra quality this does not happen to me.

I would also like to discover the magic solution

[𝔓𝔲𝔰𝔥𝔶]

Ursprünglich geschrieben von Copernicus:

Ursprünglich geschrieben von bluesagittary:

nope. I actually don't have the knowledge and/or skill to overclock. This was a near-new computer, by the time I posted this thread. Over the month I've tried CIV 6 a few more times and ended up in the same tragedy.

Odds are, the problem is not Civ VI; this is an old, well-written, well-tested piece of software that runs reliably on a wide range of computers. I run it for hundreds of turns across dozens of hours at a time without ever seeing a glitch of any sort.

When you purchase a brand new computer, especially one as high-end as the one you've got, you really need to keep an eye on how the machine runs. Civ VI can use a lot of a graphics card, but is especially taxing on CPUs; if your machine isn't properly set up for dealing with internal heating issues, you'll see this sort of instability.

Another item to consider is how recent your GPU hardware is; new cards often haven't been properly tested against older software. As bugs appear, GPU drivers will (hopefully) get updated to work better with legacy software.

This is not an acceptable excuse, because it is the generalized excuse, when everything goes wrong it is always the machine's fault, which is not the case, because if the machine runs dozens of games with extreme graphics levels and does not give identical problems like it does in this game, something is wrong with the game and not with the machine.

[Copernicus]

Ursprünglich geschrieben von 𝔓𝔲𝔰𝔥𝔶:

This is not an acceptable excuse, because it is the generalized excuse, when everything goes wrong it is always the machine's fault, which is not the case, because if the machine runs dozens of games with extreme graphics levels and does not give identical problems like it does in this game, something is wrong with the game and not with the machine.

Hmm. I've run Civ VI on lots of different machines, desktop and laptop. In my experience, the game is extremely well-behaved. It does not crash.

However, I don't use high-end ultra-performance machines; most of my computers are standard workhorse devices with middle-of-the-road CPUs and average every-day GPUs. Honestly, it does not take a lot of horsepower to run this game.

The issue I see over and over on this board is people who come here saying "I've got this $10,000 PC with ridiculous specs! Why is this game broken?"

If you've got a simple, reliable PC, this game works perfectly. If you've got a machine that is running on the very edge of stability and requires constant tweaking, this game will apparently push it over that edge quite easily. It can and will use all the CPU cycles you throw at it, and if your machine can't handle constantly using 100% of the available CPU, it will overheat. Please consider underclocking your CPU on such a machine.

[𝔓𝔲𝔰𝔥𝔶]

Ursprünglich geschrieben von Copernicus:

Ursprünglich geschrieben von 𝔓𝔲𝔰𝔥𝔶:

This is not an acceptable excuse, because it is the generalized excuse, when everything goes wrong it is always the machine's fault, which is not the case, because if the machine runs dozens of games with extreme graphics levels and does not give identical problems like it does in this game, something is wrong with the game and not with the machine.

Hmm. I've run Civ VI on lots of different machines, desktop and laptop. In my experience, the game is extremely well-behaved. It does not crash.

However, I don't use high-end ultra-performance machines; most of my computers are standard workhorse devices with middle-of-the-road CPUs and average every-day GPUs. Honestly, it does not take a lot of horsepower to run this game.

The issue I see over and over on this board is people who come here saying "I've got this $10,000 PC with ridiculous specs! Why is this game broken?"

If you've got a simple, reliable PC, this game works perfectly. If you've got a machine that is running on the very edge of stability and requires constant tweaking, this game will apparently push it over that edge quite easily. It can and will use all the CPU cycles you throw at it, and if your machine can't handle constantly using 100% of the available CPU, it will overheat. Please consider underclocking your CPU on such a machine.

https://steamcommunity.com/sharedfiles/filedetails/?id=3290203484

AMD Ryzen 7 7435HS 3.10 GHz Processor
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system
Graphics Card: AMD Radeon RX 7600S
VRAM 8176MB GDDR6
Screen: 2560x1600 240Hz refresh (the game no accept , just 60Hz)

TUF GAMING - Armoury Crate program : Config to : Fast Games profile ; Performance

AMD Software : Adrenalin Edition : HYPR-RX / QUALITY / POWER REDUCER / STANDARD ---- STANDARD Config

AMD result just in the start menu without having started the game = Very low performance

Medium level game graphics settings

Now i go test with FPS profile

TUF GAMING - Armoury Crate program : Config to : FPS Profile ; Performance
AMD Adrenalin Edition : result first round game start = low performance / HYPR-RX active
(This with the clean game without mods just installed)

Is the computer fault ?
give me the perfect configuration profile for this game since it doesn't go above 60 FPS

It is the games that have to adapt to each machine and not each machine to the game, which is why most games already have self-recognition of the characteristics of each machine installed so that the game configures itself according to the graphical capabilities of the machines, If the game doesn't recognize this from the start it's because something is wrong or out of date

[Copernicus]

Ursprünglich geschrieben von 𝔓𝔲𝔰𝔥𝔶:

give me the perfect configuration profile for this game since it doesn't go above 60 FPS

Hmm. Here's my current configuration:

CPU: Intel Core i5-4590
RAM: 24 GiB
GPU: Nvidia GeForce GTX 1650
OS: Linux (Fedora 40)
Screen resolution: 1920x1080

The game runs perfectly. It's no surprise that FPS would be locked at 60, this isn't a twitch game; you'd gain precisely nothing at higher refresh rates. On the other hand, this game will peg your CPU at max cycles for long periods of time. My computer has no problem with that, it has plenty of cooling capability for the heat it generates. Does yours?

[Copernicus]

Ursprünglich geschrieben von 𝔓𝔲𝔰𝔥𝔶:

It is the games that have to adapt to each machine and not each machine to the game, which is why most games already have self-recognition of the characteristics of each machine installed so that the game configures itself according to the graphical capabilities of the machines, If the game doesn't recognize this from the start it's because something is wrong or out of date

Ah, back in the bad old days, that is how software was written. Every application would have to be hard-coded for each different graphics card, and if you bought a card that came out after the application was written, well, you were out of luck.

Then, the concept of the general-purpose graphics API was developed, and the world rejoiced.

These days, NO game has even the least clue about the graphics capabilities of the machine it runs on. That is the job of the API (such as DirectX). It is up to DirectX to provide access to the GPU, and work around any gaps in the hardware's abilities.

In any case, Civ VI is comparatively light on your GPU, but heavy on your CPU. This is often a problem for "gaming" PCs, as they tend to put more effort into cooling the GPU than the CPU.