Master List of Civilization VI Fixes

[Satoru]

Will be using this thread to correlate fixes for Civ 6

CRITICAL FIX FOR WINDOWS 8 USERS

Windows 8 users may need to install a specific update for the game to run. Please refer to the sticky for instructions

http://steamcommunity.com/app/289070/discussions/0/340412122406720383/

Add a whitelist for Windows Defender

Some reports have come in saying Windows Defender may conflict with the game. Add a whitelist for the game in Windows Defender.

https://support.microsoft.com/en-us/instantanswers/64495205-6ddb-4da1-8534-1aeaf64c0af8/add-an-exclusion-to-windows-defender

Run a FULL Windows Update

The issue above is because for some reason you're not running Windows Update. This is bad! Make sure you run a FULL Windows Update on your system and reboot

If you're not on Windows 7 SP1 install SP1 and run another full Windows update

If you're on Windows 8 or 8.1 again run a manual full windows update.

If you cannot run a full Windows Update you need to address that first. The game needs the OS to be fully patched. This is not optional.

Failed to start game (missing executable)

The game requires a 64-bit OS to run. If you are on a 32-bit OS you cannot run the game. You would have to reinstall the OS to a 64-bit compliant version

Vista is not Supported

As per the system requirements Windows 7 or higher is required

Game REQUIRES DX11

If get an error "DX11 compliant card not found" it means you don't have a DX11 compliant card to run the game.

As per the system requirements, the game requires DX11 to run. Your video card must be an

AMD HD5000
Nvidia GTX400
Intel HD4000

or higher to be DX11 compliant. If you do not have a DX11 compliant card the game will not run

Wait DXDiag Says I Have DX11/DX12!!

Many people don't seem to know if their video card supports DX11. In order to check this do the following

• Click Start->Run
  
• Type in "Dxdiag"
  
• Press Enter

See the DirectX version here?

THIS IS A LIE

This only shows what the OPERATING SYSTEM supports. Not what your VIDEO CARD supports.

To check what your video card supports

• Click the Display tab
  
• Look in the upper right
  
• For Windows 7 look for "DDI Version"
  
• For Windows 8/10 look for "Feature Levels"

If you DO NOT see "11" in the "DDI Version or "Feature Levels" line, your video card DOES NOT support DX11

This CANNOT be solved by installing DirectX.

It is a HARDWARE problem with your video card.

Update Your Video Card Drivers

It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site. Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer.

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Reinstall Redistributables

Go to

<steam installation>\steamapps\common\Sid Meier's Civilization VI\_CommonRedist

• Go to DirectX\Jun2010
  
• Run Setup.exe
  
• YES YOU HAVE TO DO THIS! NO IT DOESN'T MATTER YOU HAVE THE 'LATEST' DIRECTX
  
  
• Go to vcredist\2012
  
• Run BOTH vcredist_x64.exe and vcredist_x86.exe
  
  
  
• Go to vcredist\2015
  
• Run BOTH vcredist_x64.exe and vcredist_x86.exe

REBOOT YOUR COMPUTER. This is not optional. Reboot it.

Try running universal C runtime

This isn't really a confirmed fix, but some reports seem to indicate it may help. YMMV

https://support.microsoft.com/en-us/kb/2999226

Disable Sharing In the GeForce Experience

http://steamcommunity.com/app/289070/discussions/0/340412122408663293/

Open the GeForce Experience
Disable the "Share" toggle

Possible Audio Fix

http://steamcommunity.com/app/289070/discussions/0/340412122409290437/

If you're having audio issues try the fix here. Unconfirmed if it works but here for posterity

Alienware AlienFX Conflict

The AlienFX causes issues with the game. If you have an Alienware product, or a product tah uses AlienFX (custom keyboards that light up, etc) you may need to uninstall AlienFX

Note I'm NOT a big fan of removing DLL files as this generally cause more problems than it solves. UNinstall any tools that would have installed AlienFX instead. The Reddit post is for reference but do not rename the DLL if possible.

https://www.reddit.com/r/civ/comments/58k359/game_wont_start_any_clues_anyone/d9122m8/

Verify the Integrity of the Game Cache

• Go to your Steam Library
  
• Right click -> Properties on Sid Meier's Civilization VI
  
• Click the "Local Files" tab
  
• Click on the "Verify Integrity of Game Cache..." button

Run Steam as an Administrator

Try running Steam as an administrator as that can resolve several issues

Disable the Steam Overlay

If you're having issues try disabling the Steam Overlay for the game, and globally.

Where is Linux

Asypr are currently looking into the technical feasibility of a Linux build. For now it is not available. It may be available in the future but not guaranteed.

Can't Rename Cities

Known bug will be addressed

Post your system specs and details about your issue

It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as

OS:
Video Card:
CPU:

You can also go to the Steam Client and go to
Steam-Help-System Information

That window has a lot of technical stuff about your system that can help the devs identify things

Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better. Adding screenshots can also be helpful in describing visual issues.

[Noobley]

I'm still getting Error 0xc0000005 Could you help me with this?

I really was looking forward to play this game since i loved Civ V and spent a good ammount of money buying this game

[prum555]

I have a EVGA nVidia 960 4gb video board. I had the same problem. What I did recently to use the EVGA XOC s/w to control the fan speed. Now I have more than 2 days with no crash. See if this helps you guys.

[ashwinhr]

I've tried all the suggestions in this thread and so far it hasn't worked out, i.e. re-installing drivers, re-run redistributables, etc. Here are my specs:

Windows 10 (64-bit)
GeForce GTX 950
i3-6100 with 8GB of RAM

The GPU supports both DX11 and DX12 according to the NVidia website.

When I launch the game via the Steam Library, I get the following 2 options:
1) Play CIV 6
2) Play CIV 6 (DX12) - Win10 v1607+

Option 1 which is the DX11 version launches without any problems whereas Option 2 gives me the error message "Display device has failed".

I've also created 2 shortcuts on my desktop with one linked to the regular EXE file and the other linked to the DX12 EXE file. When I launch the game directly from both shortcuts, I don't get any error messages, even with the DX12 EXE file.

However in both cases, while playing the game, it will crash with the error message "Display driver has failed". That has happened with both the DX11 and DX12 version.

Can someone provide any suggestions on how to fix this?

Thanks

[Satoru]

Ursprungligen skrivet av ashwinhr:

I've tried all the suggestions in this thread and so far it hasn't worked out, i.e. re-installing drivers, re-run redistributables, etc. Here are my specs:

Windows 10 (64-bit)
GeForce GTX 950
i3-6100 with 8GB of RAM

The GPU supports both DX11 and DX12 according to the NVidia website.

When I launch the game via the Steam Library, I get the following 2 options:
1) Play CIV 6
2) Play CIV 6 (DX12) - Win10 v1607+

Option 1 which is the DX11 version launches without any problems whereas Option 2 gives me the error message "Display device has failed".

I've also created 2 shortcuts on my desktop with one linked to the regular EXE file and the other linked to the DX12 EXE file. When I launch the game directly from both shortcuts, I don't get any error messages, even with the DX12 EXE file.

However in both cases, while playing the game, it will crash with the error message "Display driver has failed". That has happened with both the DX11 and DX12 version.

Can someone provide any suggestions on how to fix this?

Thanks

Can you post your output from Steam-Help-System Information

[ashwinhr]

Ursprungligen skrivet av Satoru:

Ursprungligen skrivet av ashwinhr:

I've tried all the suggestions in this thread and so far it hasn't worked out, i.e. re-installing drivers, re-run redistributables, etc. Here are my specs:

Windows 10 (64-bit)
GeForce GTX 950
i3-6100 with 8GB of RAM

The GPU supports both DX11 and DX12 according to the NVidia website.

When I launch the game via the Steam Library, I get the following 2 options:
1) Play CIV 6
2) Play CIV 6 (DX12) - Win10 v1607+

Option 1 which is the DX11 version launches without any problems whereas Option 2 gives me the error message "Display device has failed".

I've also created 2 shortcuts on my desktop with one linked to the regular EXE file and the other linked to the DX12 EXE file. When I launch the game directly from both shortcuts, I don't get any error messages, even with the DX12 EXE file.

However in both cases, while playing the game, it will crash with the error message "Display driver has failed". That has happened with both the DX11 and DX12 version.

Can someone provide any suggestions on how to fix this?

Thanks

Can you post your output from Steam-Help-System Information

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3696 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 950

DirectX Driver Name: nvd3dum.dll
Driver Version: 21.21.13.7849
DirectX Driver Version: 21.21.13.7849
Driver Date: 20 Jan 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 950
VendorID: 0x10de
DeviceID: 0x1402
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.00" x 11.26" (22.91" diag)
50.8cm x 28.6cm (58.2cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: PHILIPS-4 (NVIDIA High Definiti

Memory:
RAM: 8126 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: Undetermined
Total Hard Disk Space Available: 2145699 Mb
Largest Free Hard Disk Block: 1893074 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[ravedave]

I have a Win10 with a NVIDIA GTX 750Ti version 384.94 (website says this is the most recent version)
I have followed the steps (yes with the reboot). I get an error message still with "Sid Meiers Civilization VI (DX11) has stopped working.
Feature Levels: 11_0
any help is appreciated. thank you

[Titus Caesar Vespasianus]

EDGE SCROLL

[jazeekrod]

When I launch Civilization VI, the game does not load correctly. What I mean by this is that all I get is a black screen. I can hear the intro and the audio and my mouse pointer changes to the pointer in the game and I can move it freely.

I have read the forum and have tried every possible "fix". My computer does not freeze or slow down, it just will not show the video.

My Laptop Specs:
HP Envy dv6
Intel Core i5-2450M CPU @ 2.5 GHz
8.00 GB RAM (7.89 GB usable)
64-bit OS, x64-based processor
BIOS: F.28

Video Card: NVIDIA GEForce GT 630M (up-to-date)
DirectX Feature Levels: 11_0,10_1,10_0,...

[Satoru]

likey youre not forcing the Nvidia card via the Nvida Control Panel

List your system specs from

Steam-Help-System Information

[Kurnn]

Civ 6 eats ram. There is still a memory leak somewhere. Saving the game, exit it, then load it again removes the issue.

Civ works with 8GB ram and less, but windows and whatever other apps you have, does take ram from your game, so I have found a good RAM base is 12GB.
RAM is cheap. Even the most crap brands are well good enough.

The 3 main issues I have seen people have, is not having Win 10, updated GPU drivers or havnt updated/checked Dx.

There is a DX-Setup file in the Civ 6 game folder. Run that and your system gets a fresh/fixed/updated version.

Win 10 fixes so many issues that Win 8 and Vista has. Win 7 seams to handle the game better then them. Upgrade.

[Angry TacoZ]

I get message, Display driver has failed, please update drivers on both dx 11 and dx 12 usually about 20-30 minutes into the game.

I-5 7400 3.3ghz
Gtx 750ti 2GB
16gb ddr4
Windows 10

[Satoru]

Ursprungligen skrivet av Angry TacoZ:

I get message, Display driver has failed, please update drivers on both dx 11 and dx 12 usually about 20-30 minutes into the game.

I-5 7400 3.3ghz
Gtx 750ti 2GB
16gb ddr4
Windows 10

Do a clean install of th elatest drivers from Nvidia

[Angry TacoZ]

Ursprungligen skrivet av Satoru:

Ursprungligen skrivet av Angry TacoZ:

I get message, Display driver has failed, please update drivers on both dx 11 and dx 12 usually about 20-30 minutes into the game.

I-5 7400 3.3ghz
Gtx 750ti 2GB
16gb ddr4
Windows 10

Do a clean install of th elatest drivers from Nvidia

Did that, didnt help

[Andenus]

Hi, I tried all the fixes and none of them worked for me, the launcher starts but when I click the Play button instead of starting the game it goes to run in background.

Here are my system specs:
Computer Information:
Manufacturer: MSI
Model: MS-7930
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3200 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1080
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1917
DirectX Driver Version: 25.21.14.1917
Driver Date: 2 20 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1080
VendorID: 0x10de
DeviceID: 0x1b80
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.55" x 11.57" (23.58" diag)
52.2cm x 29.4cm (59.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Altavoces (Logitech G933 Gaming

Memory:
RAM: 8135 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 4052921 Mb
Largest Free Hard Disk Block: 1773101 Mb
OS Install Date: Dec 31 1969
Game Controller: T.Flight Hotas One detected
VR Headset: None detected

[jazeekrod]

Ursprungligen skrivet av Satoru:

likey youre not forcing the Nvidia card via the Nvida Control Panel

List your system specs from

Steam-Help-System Information

Computer Information:
Manufacturer: Hewlett-Packard
Model: HP ENVY dv6 Notebook PC
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 2494 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 3000
DirectX Driver Name: nvumdshim.dll
Driver Version: 9.17.10.4459
DirectX Driver Version: 23.21.13.9135
Driver Date: 5 19 2016
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics 3000
VendorID: 0x8086
DeviceID: 0x126
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1988 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8079 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 714258 Mb
Largest Free Hard Disk Block: 507078 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected