Have DirectX 11, but says "no graphics card found"

[Hands of Atlas]

My game won't start becuase the "no compatible graphics card is found".
I am able to run Civ 5 at highest quality with "DirectX 10&11" setting.
I'm not very good with computer - my PC is an HP ProBook 4530s out of the box|
System info below - please help me fix whatever is wrong - possible driver issue?

------------------
System Information
------------------
Time of this report: 10/21/2016, 01:12:44
Machine name: XXXXXX
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 4530s
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 4030MB RAM
Page File: 2406MB used, 5652MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02F1
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2342 (English)
Driver Version: 8.15.10.2342
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail

[HexCaliber]

Your laptop does not have a dedicated GPU, it uses the integrated intel graphics on the cpu die, and both share system memory. The minimum system specs call for a 1 gb graphics card and 4 GB system memory.

[Hands of Atlas]

Originally posted by HexCaliber:

Your laptop does not have a dedicated GPU, it uses the integrated intel graphics on the cpu die, and both share system memory. The minimum system specs call for a 1 gb graphics card and 4 GB system memory.

Thank you for replying!
What does this mean in layman's terms?
How do I go about fixing this? Is it possible?

[Hands of Atlas]

I have a 1 terabyte external hardrive - any way I can utilize it?

[HexCaliber]

Originally posted by Hands of Atlas:

Originally posted by HexCaliber:

Your laptop does not have a dedicated GPU, it uses the integrated intel graphics on the cpu die, and both share system memory. The minimum system specs call for a 1 gb graphics card and 4 GB system memory.

Thank you for replying!
What does this mean in layman's terms?
How do I go about fixing this? Is it possible?

No, your external drive wont help you; there is a difference between storage such as that provided by a hard drive and memory modules, hard drive page files are simply too slow for real time access by the CPU.

Assuming you can fit one, you would need to buy a dedicated laptop graphics card that meets or exceeds the minimum specs, then slot it into the bottom of the laptop. It may be possible to get the game running just by plugging in larger memory modules, but you would be better off buying a cheap dedicated card if it will accept one. However, doing either will void any warranty.

[Hands of Atlas]

Originally posted by HexCaliber:

No, your external drive wont help you; there is a difference between storage such as that provided by a hard drive and memory modules, hard drive page files are simply too slow for real time access by the CPU.

Assuming you can fit one, you would need to buy a dedicated laptop graphics card that meets or exceeds the minimum specs, then slot it into the bottom of the laptop. It may be possible to get the game running just by plugging in larger memory modules, but you would be better off buying a cheap dedicated card if it will accept one. However, doing either will void any warranty.

Doing a tiny bit of research, it seems like laptop does not have a graphics card slot, and using external graphics card seems more complex than I'm able to do confidently.
Thank you for the help. Is there anything you could reccomend as a good course of action from here? Any advise or help would be greatly appreciated.

[zek2468]

im haveing the same problem but i have a gpu and its a GeForce 9800 GT

[Shyrtex]

If your laptop does have a discrete graphic card, you'd probably have to change the switchable graphics settings so that civ runs with nvidia/amd instead of intel integrated graphics.
In the case of Nvidia, I think it's called Optimus. You can normally access these menus by right-clicking the desktop.

[Delita]

Originally posted by Hands of Atlas:

Originally posted by HexCaliber:

No, your external drive wont help you; there is a difference between storage such as that provided by a hard drive and memory modules, hard drive page files are simply too slow for real time access by the CPU.

Assuming you can fit one, you would need to buy a dedicated laptop graphics card that meets or exceeds the minimum specs, then slot it into the bottom of the laptop. It may be possible to get the game running just by plugging in larger memory modules, but you would be better off buying a cheap dedicated card if it will accept one. However, doing either will void any warranty.

Doing a tiny bit of research, it seems like laptop does not have a graphics card slot, and using external graphics card seems more complex than I'm able to do confidently.
Thank you for the help. Is there anything you could reccomend as a good course of action from here? Any advise or help would be greatly appreciated.

You have to buy a new computer. Thats your only option.

[Shalix]

Originally posted by Delita:

You have to buy a new computer. Thats your only option.

That is not entierly true, there is a very very different option with a external graphic card, but it is a lot of work.

Link to give you some pointers of all you'd have to do here:
External GPU and How to do it[www.pcworld.com]

This would be somewhat costly as you'd need to buy a graphic card.

Easy way: Buy a decent desktop or a good enough laptop for it.

[Mansen]

As everyone else points out - If updating your Intel HD iGPU (Integrated on the processor, not a dedicated graphics card) doesn't let you run Civ VI at all, then you're looking at buying a new laptop.

You CAN invest in an external box with a graphics card, but the performance on those is... questionable at best. You're much better off in the grand scheme looking at either a new laptop with a dedicated graphics card that supports Civ VI, or look into a desktop.

In the meantime you may want to refund Civ VI while you can. You're not going to be able to enjoy it much anyway, so you might as well pool that cash for your upgrade, and then come back later.

[Delita]

Originally posted by Shalix:

Originally posted by Delita:

You have to buy a new computer. Thats your only option.

That is not entierly true, there is a very very different option with a external graphic card, but it is a lot of work.

Link to give you some pointers of all you'd have to do here:
External GPU and How to do it[www.pcworld.com]

This would be somewhat costly as you'd need to buy a graphic card.

Easy way: Buy a decent desktop or a good enough laptop for it.

He already stated thats not an option, so his only option is buy a new pc.

[badger_ken]

I have the same problem (game crashes with 'no compatible graphics device found', but I think I do have a card good enough: what am I missing? I've got 8Gb system memory (4 required), I'm running DirectX 12 (11 required), and my video card has 1013Mb dedicated memory ( 1000 required). Here's the output from dxdiag:
-----------
------------------
System Information
------------------
Time of this report: 10/21/2016, 05:53:17
Machine name: US-PC
Machine Id: {52FE1C36-F3A5-4897-9B62-BB5BB40BB216}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161004-2338)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 560
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 3357MB used, 13025MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4600 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9490)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9490&SUBSYS_22681787&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4853 MB
Dedicated Memory: 1013 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: ViewSonic VX2433wm
Monitor Model: VX2433wm
Monitor Id: VSC3822
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll
Driver File Version: 8.17.0010.1129 (English)
Driver Version: 8.970.100.9001
DDI Version: 10.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 1/12/2015 5:00:00 PM, 1094024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-D7D0-11CF-5E70-6202BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9490
SubSys ID: 0x22681787
Revision ID: 0x0000
Driver Strong Name: oem10.inf:cb0ae414cae15e9d:ati2mtag_R7X:8.970.100.9001:pci\ven_1002&dev_9490
Rank Of Driver: 00D72001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

[Nucleoprotein]

@badger_ken
DDI Version: 10.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
ie. you graphic card does not support DX11 hardware features required by this game, also you CPU is below minimal requirements i think so you need to but new PC for this game.

[badger_ken]

Originally posted by Nucleoprotein:

@badger_ken
DDI Version: 10.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
ie. you graphic card does not support DX11 hardware features required by this game, also you CPU is below minimal requirements i think so you need to but new PC for this game.

So I'm _running_ DirectX12, but the card is really only supporting DX 10? Huh. Thanks for the input.

How is the CPU below requirements, BTW? The requirements I think are "intel Core i3 2.5 Ghz or AMD Phenom II 2.6 Ghz or greater", and I have 2.5: "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz"

anyways, thanks for the feedback, the card support seems a show-stopper :(

[Satoru]

OP your Intel card is an HD3000. It is NOT DX11 compliant as such you cannot run the game on your laptop

http://ark.intel.com/products/53452/Intel-Core-i5-2450M-Processor-3M-Cache-up-to-3_10-GHz