Game won't even start.

[TheGlitterJojo]

I get a "Civilization VI has stopped working, windows is looking for a solution to the problem." Then it closes, and nothing happens. Why did I pay for this?

[Shoryukenfan]

Originally posted by Satoru:

Originally posted by Doogla:

This worked for me, boys. Tried everything else.

https://www.reddit.com/r/civ/comments/58k359/game_wont_start_any_clues_anyone/d9122m8/

That would only be relevent if you had an alienware system though? Is LightFX a common tool to be used outside of the enthusaist community?

AlienFX is a software which also comes with driver of some mouse or keyboard. On the webpage of Roccat they have an AlienFX feature for some of their hardware. I have a mouse and keyboard from Roccat and my Civ5 copy does not start too. When I get home, I will check this.

short: AlienFX could come in other hardware driver packages too.

[Iceberg265]

Originally posted by Satoru:

Originally posted by iceberg265:

Same here

Every time I try to run the game, it does not even start, I immediately get a windows pop up message saying the game "has stopped working".

I've tried verifying local files, uninstall/reinstall, restart steam, restart computer, updated drivers, windows update, disabled anti-virus, all multiple times and nothing works.

http://steamcommunity.com/app/289070/discussions/0/340412122410009190/
Re-run all the redistributables and reboot
Run steam as an admin
Disable the Steam Overaly

Tried all that, still nothing.

[Ziros]

Civ VI requries api-ms-win-crt-l1-1-0.dll from the c++ 2015 redist.

Re-install 2015

[gerciolisz]

i had problem on windows 10 just loading screen and crash.. so i turned of fsteam overlay gave civ VI .exe admin permissions and turned off NVIDIA Geforce experience OVERLAY!! it was causing issue for me

[Iceberg265]

When I run the game directly from the folder I get:

The procedure entry point k32GetModuleInformation could not be located in the dynamic link library KERNEL32.dl

[Flammenmeer]

i fixed it! C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization VI\_CommonRedist\vcredist\2015
i just repaired VCREDIST x64

[Doogla]

https://www.reddit.com/r/civ/comments/58k359/game_wont_start_any_clues_anyone/d9122m8/

Fix right here. Don't fight it. Just do it. I have no idea what these files are or what they do, but it will fix it for you.

[Satoru]

Originally posted by iceberg265:

When I run the game directly from the folder I get:

The procedure entry point k32GetModuleInformation could not be located in the dynamic link library KERNEL32.dl

What are your system specs from Steam-Help-System Information but it sounds like you've ot a pretty big system problem

[Satoru]

Originally posted by Doogla:

https://www.reddit.com/r/civ/comments/58k359/game_wont_start_any_clues_anyone/d9122m8/

Fix right here. Don't fight it. Just do it. I have no idea what these files are or what they do, but it will fix it for you.

No one will be using LightFX unless they're running an Alienware rig

[Iceberg265]

Originally posted by Satoru:

Originally posted by iceberg265:

When I run the game directly from the folder I get:

The procedure entry point k32GetModuleInformation could not be located in the dynamic link library KERNEL32.dl

What are your system specs from Steam-Help-System Information but it sounds like you've ot a pretty big system problem

The problem seems to be that I am running Windows Vista 64. I am not sure why this is such a big problem since games like Witcher3, XCOM2, Battfleet Gothic, etc all work fine for me, but that seems to be the hang up.

[Shoryukenfan]

Originally posted by Satoru:

Originally posted by Doogla:

https://www.reddit.com/r/civ/comments/58k359/game_wont_start_any_clues_anyone/d9122m8/

Fix right here. Don't fight it. Just do it. I have no idea what these files are or what they do, but it will fix it for you.

No one will be using LightFX unless they're running an Alienware rig

IT WORKS

I don't have an Alienware rig. My drivers for mouse or keyboard are coming with those AlienFX software and these files. Alienware works with Roccat together (look at Roccats webpage) to support AlienFX in games with lighting specials of your mouse and keyboard. Thank you, renaming those files finally did the trick!

This solved my issue!!!

[Viper]

Originally posted by ranxerox76:

so the solution is to downoad certain MS files. But the MS standalone installer isn't working and just keeps running in circles for ever. Is there a work-around for this. otherwise i dont really see how to fix this, if it's not possible to download the stufft that will fix it.

These files are Standard C++/ C# libraries and DLLs used in every app. If they are not installing . You have a problem with your PC. Most likely it is not up to date. Run Windows Update. If you can't instal them. Your going to have problems with more than Civ 6. You will have problems in every app that uses that redistributable.

[Viper]

Originally posted by iceberg265:

Originally posted by Satoru:

What are your system specs from Steam-Help-System Information but it sounds like you've ot a pretty big system problem

The problem seems to be that I am running Windows Vista 64. I am not sure why this is such a big problem since games like Witcher3, XCOM2, Battfleet Gothic, etc all work fine for me, but that seems to be the hang up.

VIsta is an old OS now. Programs are getting further and further away from it. SO I can understand you having issues. On April 11. 2017. Microsoft will infact end support for Vista. So you will need to update soon.

[Satoru]

Originally posted by iceberg265:

Originally posted by Satoru:

What are your system specs from Steam-Help-System Information but it sounds like you've ot a pretty big system problem

The problem seems to be that I am running Windows Vista 64. I am not sure why this is such a big problem since games like Witcher3, XCOM2, Battfleet Gothic, etc all work fine for me, but that seems to be the hang up.

https://support.microsoft.com/en-us/kb/179113

Note you can TRY to manually install DX11 on Vista. But you

1) Better be on the absolute latest service pack. If you're not on SP2 then dont bother
2) Better be 10000% up to date on all patches

If it still gives you the kernel error then its never going to work as WIndows 7 is still listed as the minimum requirements'

[Fedral]

Game kept crashing on start from the Steam Library, so I went into the Steam folder and tried to manually start it. I got a pop up box that read: "The procedure entry point K32GetModuleInformation could not be located in the dynamic link library KERNEL32.dll". This is complete Greek to me, are there any tech savy people out there who have a clue what this means?