Need technical support? Contact 2K Support

[JosephB2K]

Hey all. As a heads up, if you're having any issues with Civilization VI or run into a bug, please contact 2K Support. Although we will be monitoring our Steam and 2K Forums, and our social media accounts, the best way to get an issue resolved is to let 2K Support know.

Please contact 2K Support at the link below.

http://2kgam.es/helpme2k

Thanks again, and enjoy playing Civilization VI!

[TheGlitterJojo]

What a bunch of unplayable garbage. No one can start their game! Sheesh, this is why you NEVER PREORDER GAMES PERIOD. I've learned my lesson... off to the refund section I go.

[Kelio]

(This is to fix the game not launching AT ALL)

I found a solution!
- Right click civ 6 in your library, click properties, go to the local files tab. Click browse local files. Go into _CommonRedist > vcredist. There are two folders, 2012 and 2015, go into both of them and there will be two applications called "vcredist_x64" and "vcredist_x86" in both folders, launch them.

A box will appear and a repair button will be on there, click it. Do that for all 4 of these and it should work!

This is for windows 10 users that cant download thoes windows updates because they're window 8.1 and below.

Hope this worked for you too!

[Joker9090]

Absolute garbage, this is the first time i've encountered this many problems just to get the game launching. Got me excited for nothing

[<SK> | Fëanor]

No save games for me.. The game didnt accept my video setting changes, i saved my game, went back to the main menu, reset my video settings to what they SHOULD be then went to load my save and..surprise surprise..no save games at all. No auto save or the manual save i made..

[Kashmian]

引用自 BraveNinja：

引用自 s_epiroth：

i think we all have the same problem, its the api-ms-win-crt-runtime-l1-1-0.dll is missing file

try to make it run as administrator, and you will see the error

I`ve resolved this problem by downloading Windows6.1-KB2999226-x64 update for my Windows 7. Hope it will help someone too.
https://support.microsoft.com/en-us/kb/2999226

I did what he said and it worked right away, Win 64bit

[St Just]

I have got the game running but the computor gives me an error message saying Rating: unknown and the screen shows three seapate images with colours like it is supposed to be three d. Help?

[Awrawra]

I have waited 30 min on loadscreen saying "Loading, please wait" and nothing happens. So sad =/

[Darkstarker]

i press play and nothing..wtf

[ihatearial]

I can play, but if i move my camera, the game freezes and i should close it.

[JuiceRabbit]

At 2560 x 1440 fonts are TOO SMALL!
How did the lack of UI scaling get through beta?
Pathetic!
Refund time.

[mr. faster]

I contacted support a few hours ago, but i get no response back.
I bought the full game on pre-order, but it downloads the DLC which i don't think i oredrered. there is no game to be played! help!!

[Coco 1337]

can't start the game, stop working, and wait for a solution?????

[Hey_Trevor]

引用自 Awrawra：

I have waited 30 min on loadscreen saying "Loading, please wait" and nothing happens. So sad =/

Same here! Tried many times and some fix..but it just never leaves this loading screen.

[alex-gektor]

i click a game play button , but nothing happened.Dialogue POPs up a window "preparing to launch" and after 2 seconds disappears

[Masdioc]

"no compatible graphics device found. please ensure that your system has a correctly configured, compatible graphics device DX11"
I believe that I meet the minimum requirements, practically asks the same requirements as the previous civ that if I run
I have a GPU GeForce GT 330M
Windows 7
Pls help