New Frontier Pass on STEAM and PC not working

[Gadget]

STEAM tells me I have the New Frontier Pass, and tells me it is downloaded. My computer files do not have anything regarding the New Frontier expansion. I have attempted to contact 2K support, but again these files are not transferring from STEAM to my PC. I have uninstalled and re-installed to no avail.

2K Support related to:

1) *\Documents\My Games\Sid Meier's Civilization VI*
2) Delete the mods.sqlite file (doesn't hurt anything, just forces the game to re-scan all your owned content)
3) Restart game

That did not work.

2K Support then related to:

1) Uninstall the game on Steam.
2) Delete the folder CIV VI in ...Documents/My Games/
3) Re install the game.

Which I had stated I did earlier. I honestly have no idea what to do. Suggestions? Thank you.

[tempest.of.emptiness]

The New Frontier Pass is not an expansion. It is a collection of six DLCs, only one of which has been released. You will not see the New Frontier Pass listed in your game, even when it is installed and working correctly. What you will see is the first DLC from the pass, "Maya and Gran Columbia Pack". To look for this pack, from the main menu, click "Additional Content" then click "Mods", make sure a check-mark is in the box "Official Content" and then scroll down the list of installed content.

[Gadget]

Okay, that is on me, I poorly explained that. Yes I understand and I have unchecked and rechecked the additional content. The files necessary will not transfer to my PC or install, even when STEAM is showing it will.

[tempest.of.emptiness]

Originally posted by forever28dec09:

Yes I understand and I have unchecked and rechecked the additional content.

I do not understand this sentence, and as a result I am concerned that you have misunderstood my post. Can you elaborate on what you mean by this statement?

[Viper]

How do you know the DLC is not in your game. All its adding is new leaders, CIvs, and a game mode .

[Gadget]

While on STEAM: Properties>DLC: I read the lists of all my DLC's and the "State" Column indicates "Installed"

On my PC I go to (E:)> STEAM> steamapps> Common> Sid Meier's CIV VI> DLC:
It has all my downloaded DLC's except for the New Frontier Pass content like the Maya and Grand Columbia.

When I launch the game, it is still Gathering Storm content: Main Menu> Additional Content:
- It lists all expansions and DLC's, nothing about New Frontier.

I then go to my leaders and do not see the characters for Maya or Grand Colombia.

I constantly check my files, STEAM, and in game content every time I re-install.

[tempest.of.emptiness]

Originally posted by forever28dec09:

When I launch the game, it is still Gathering Storm content: Main Menu> Additional Content:
- It lists all expansions and DLC's, nothing about New Frontier.

You either didn't read or didn't understand my first post. The New Frontier Pass does not and is not intended to appear here.

What you need to look for is "Maya and Gran Columbia Pack", and you need to check to see that it is enabled. If it is not enabled, then you need to enable it.

After that, return to the main menu. Click on "single player" and then click on "create game". Do not click on advanced setup. Click on the dropdown box for "Choose Civilization" and look for Lady Six Sky and Simon Bolivar in the list of possible leaders. If they are there, then the DLC is installed correctly and working.

Additionally, if you use any configurations that you created before this DLC was working, you will need to delete those configurations and create new one. Older configurations will not have the civs from the new DLC in them. This is true each time a new DLC is released, so keep that in mind because the New Frontier Pass is going to give you a new DLC every two months, and each time you'll need to delete your old configurations and make new ones.

[BlackSmokeDMax]

You checked to make sure the DLC is active in two places correct?

It needs to first be active in Steam: easiest place to check is right click on Civ VI in your steam library and then select the DLC tab. Make sure Maya and Gran Colombia DLC is checked.

Then make sure it is enabled in-game via the mods interface.

[Gadget]

[/quote]What you need to look for is "Maya and Gran Columbia Pack", and you need to check to see that it is enabled. If it is not enabled, then you need to enable it.

After that, return to the main menu. Click on "single player" and then click on "create game". Do not click on advanced setup. Click on the dropdown box for "Choose Civilization" and look for Lady Six Sky and Simon Bolivar in the list of possible leaders. If they are there, then the DLC is installed correctly and working.[/quote]

The leaders have never been there and I have checked every time. There is nothing to enable... other than Scout Cat. Everything else is literally just the old stuff. Nothing about the Maya or the Gran Columbia.

[Gadget]

Originally posted by BlackSmokeDMax:

It needs to first be active in Steam: easiest place to check is right click on Civ VI in your steam library and then select the DLC tab. Make sure Maya and Gran Colombia DLC is checked.

Then make sure it is enabled in-game via the mods interface.

I have checked STEAM and the game.

STEAM:
- Everything is enabled and says it will install.

GAME:
- Does not show anything regarding the leaders or New Frontier.

[Aachen]

What software says it “will install?” Anything pending needs to be initiated.

[Gadget]

STEAM: Properties>DLC: Everything is checked including the New Frontier.

STEAM says it will install, and it does, with the exception of the New Frontier DLCs.

[davwhite]

I have just been through this experience. I thought that Frontier Pass was an expansion and it does look like that in all the promos.
So I went back in and followed the advice above and sure enough the new players are there.
Don't look for Frontier pass when you start up, it is still Gathering Storm but with two new players and if you play one of your favourite characters you will see new 'stuff'. I was looking at the scout, who has 3 dogs now, when a meteor storm hit. And this was when I was not in the new packs. Hang in there.

[Qoojo]

Are you saying that the following folder does not exist on your PC?

"..\steamapps\common\Sid Meier's Civilization VI\DLC\GranColombia_Maya"

[tempest.of.emptiness]

Originally posted by forever28dec09:

The leaders have never been there and I have checked every time. There is nothing to enable... other than Scout Cat. Everything else is literally just the old stuff. Nothing about the Maya or the Gran Columbia.

In this case, Steam is the issue. Follow these steps to try to fix it:

1) Exit Steam.
2) Launch Steam.
3) Go to your Library and select Civilization VI.
4) Scroll down to the DLC section (on the right), find and click on the link "Manage My # DLC".
5) In the window that opens, find the entry for "Maya and Gran Columbia Pack" and remove the check-mark from the "Enabled" box, then click the "Save" button at the bottom.
6) Right-click on Civilization VI in your library and choose "Properties", then click on the "Local Files" tab. Find and click on the "Verify integrity of game files" button, and complete that process.
7) Reboot your computer.
8) Launch Steam.
9) Go to your Library and select Civilization VI.
10) Scroll down to the DLC section (on the right), find and click on the link "Manage My # DLC".
11) In the window that opens, find the entry for "Maya and Gran Columbia Pack" and put a check-mark into the "Enabled" box, then click the "Save" button at the bottom.
12) Right-click on Civilization VI in your library and choose "Properties", then click on the "Local Files" tab. Find and click on the "Verify integrity of game files" button, and complete that process.
13) Reboot your computer.

In theory, after this process, the pack should be installed correctly.

[Gadget]

Originally posted by Qoojo:

Are you saying that the following folder does not exist on your PC?

"..\steamapps\common\Sid Meier's Civilization VI\DLC\GranColombia_Maya"

Correct, never shows up. After about 5 or 6 uninstalls and reinstalls, nothing.