Says game is still running

[petonak]

I bought Civ 6 much to my chagrin and have spent the last 2 hours trying to get it to work. I have a ticket in to 2k.

But Steam is telling me the game is running but .... it isn't. I had to kill the process on the task manager to get rid of it. The graphics are 'blurred out' and I can't see where the exit is when I run it. Steam is telling me there is somewhere or somehow to reset this but I don't understand how to do it. It tells me to find some blue button to the right? But I dont see it.

Honestly I havent bought or played a PC game in a while. I can't believe how complicated it has become. I thank you for any assisstance in advance. I will be checking up on this.

P

[Exemplar]

Open task manager with ctrl+alt+delete. See if QtWebEngineProcess is running in the background. Right click it and end task. Launch civ 6.

If it's still having problems, close civ 6, manually if necessary, click library tab above on this window, right click civ 6 in the manifest at left, select properties, then local files tab, then verify integrity of game files. That will repair if a file is somehow corrupt.

If that doesn't work, you have some other conflict, like maybe gpu driver update? i dunno yet, before you respond, shut down the machine appropriately and completely, turn it back on and try launching steam and civ 6, but make sure any other game service like Origin is closed in the background from the task manager before you launch the game.

[bobarian]

Same issue, and verifying game files won't work as it just gives "please exit any running games.. . . "

[gimmethegepgun]

You need to kill the process before verifying files. Use the task manager as described first, then try to verify.

[Danny]

If you can't kill the program in task manager, try a hard reset.
Just press the the reset button on your computer.

[Swifty]

This is because they added Origin checking on licencing. As any programmer knows if you try and retrofit infrastructure to code after it is finished, it is a usually a complete disaster.

Origin isn't the greatest piece of code to start with, and this QtWebEngineProcess runs away more often than not. It seems to have a memory leak in it, and it seems to loop occasionally, resisting being shut down, and gobbling up more and more resources. I think because it conflicts with some blockers and firewalls. You can end up with 3 or 4 of them running and thashing your computer, but i'm not going to open up my computer to viruses and hacks because Firaxis can't get their ♥♥♥♥ together.

It has a far far larger footprint than it should have for such a simple task. It is also completely redundant if you bought the game through Steam.

I realize game piracy is a problem, but this is a truly evil piece of code that needs to be removed from the game or at least not run if the game is started via Steam. On my computer it just makes the game unplayable, and my fans start screaming, unless I kill the process(es) after I go in, which is just a PITA, so I don't play it now.

I was really looking forward to the expansion, but no way am I getting it now.

[Exemplar]

Yeh, people often say, "how can it be elicited by having origin open, it's coming from civ 6?", and I don't know a really simple way to explain the software elicits the qtwebengineprocess because of simultaneously having open origin, or certain modules in firefox. I understand it's the Steam aps that trigger it, but it's because of the conflict with the other software.

So it appears to me that 2k is losing customer base sentiment because this piece of software is acting like a memory leak in a background process. Many people treat PCs like their consoles or microwaves, you just should be able to pop in a disk or push buttons and it does as it's told, they have little to no understanding of the way things work. Is that a little on them? Well, maybe... maybe they should spend a little more time getting acquainted with things, but in the meantime, until people are over this variety of technoshock, the people providing a product should, at least remedially, make it so that it doesn't require a jr college 3 hour computer class to launch and close their game.

This qtwebengineprocess conflict didn't start until the advent of this new launcher, at least certainly not to the extent that it has affected use of the software lately. I honesly have no clue what Firaxis is thinking to not have rectified this by now.

[nate.leader13]

How is this fixed?
The best solution imo, and the one I'm currently using, is #1. Before doing anything, make sure to backup your save game files by copying the %USERPROFILE%\Documents\My Games\Sid Meier's Civilization VI folder to an external location and/or trusting in your Steam cloud saves.

Note that none of these solutions require you to bypass the 2K launcher.

Fix #1: Every time you want to start Civ 6, delete the database caches first

Open Windows Explorer and navigate to %USERPROFILE%\Documents\My Games\Sid Meier's Civilization VI\Cache.

Delete the DebugLocalization.sqlite file.

Delete the DebugLocalization.sqlite-journal file if it exists.

Start Civ 6.

Civ 6 may be stuck at the "Loading, please wait" black screen for a minute or two. You might get the game to load faster by deleting the DebugGameplay.sqlite and DebugGameplay.sqlite-journal files as well.

Downside: you don't have to turn off OneDrive or change any settings, but you do have to delete these cache files every time you want to start Civ 6.

this worked for me. here is the link to the website i used for other options. hope this helped an good luck.

https://www.reddit.com/r/civ/comments/x3iqgx/psa_launcher_says_civ_is_running_but_its_not/