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Given it was present in the game until previous year edition is it a feature removed or a bug? I think a bug because why should you not be able to remove the assigned custom render?
"I understand you have some confusions regarding the custom portrait, after confirming with our team, there isn't an option to remove the custom portrait, this is by-design, but you can replace the image as an alternative. I really appreciate that you taking the time to share your feedback."
Ofc I elaborated on why it's not "by-design" and they said they'd escalate it, but a ticket shouldn't have to be sent for half the issues in the game. A lot of these issues are basic human knowledge (and broken issues) and the fact these need "tickets" worries me more than the industry led me to believe, at this point.