BHG RTS run time ERROR; still no fix, steam support refuses to refund game

[greentiger]

ERROR POP-UP
"BHG RTS run time ERROR" "Could not create index buffer: The GPU device instance has been suspended. Use GetDeviceRemoveReason to determine the appropriate action."

SPECS
Windows 10 Pro x64 w/16GB
GTX 750 Ti

STEPS I'VE TRIED
* reinstalled game
* rolled back drivers, updated drivers
* reinstalled VC redistributables
* tried high/low graphics settings


randomly crashes with the error (sometimes it's 15 minutes, sometimes it's an hour):
scoured the internet, still no apparent fix.
so I'm stuck with a game I can't play.
runs all my other games perfectly, but this game crashes randomly.
it would be nice if I could actually play the game, or get a refund, so far neither.

[Fedomar]

have you tried playing offline without virusscanner?
think its popup blocker or virusscanner acting up to be honest. (due to random time on crash)

[greentiger]

will try disabling avast

[Fedomar]

wont advise doing that when connected to the internet...

[greentiger]

nope. I thought I was finally going to be able to complete a skirmish map this time then crashed to desktop.

"BHG RTS run time ERROR" "Could not create texutre: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the approrpiate action. 64x64, 1 Levels, Format:28 Usage:0 Bind:40 CPUAccess:0 Misc:1"

[Fedomar]

You already had tried to reinstall all three components from:
C:\Program Files (x86)\Steam\steamapps\common\Rise of Nations\_CommonRedist

right?
...\DirectX\Jun2010\DXSETUP.exe
...\vcredist\2012\vcredist_x64.exe
...\vcredist\2015\vc_redist.x64.exe

It sounds related to:
a) virus/mallware/popup- scanner or blocker
b) directx installation
c) admin rights (have you tried running the game directly from steam folder with admin rights and or compatability mode for windows xp sp3, windows 7?

I guess heating and such is not the problem of the graphicscard, since the game is so old, it should not have to do much. You could set fps counter for example to see if you have an insane high or low fps during game when it works.

---

So if this is not working, does rolling back the game to v1.10 help?
close the game, open steam, games, view games library, right click rise of nations, properties, beta tab, select v1.10 then close.

It will then download the older version.

[greentiger]

I have vsync lock it to 60 FPS since it would otherwise run at like 320+ ... but considering the card can handle graphicly intense game like DOOM 2016 I can't imagine it being the hardware.
Tried the scanner, installed the game's directx SDK to no avail, I didn't run it with elevated admin rights but I'm the only user account on the system (in the administrator's group).
I tried Previous Versions but I didn't see any way to "rollback" the version--and no I didn't try that method for previous versions.

[Fedomar]

Originally posted by greentiger:

I tried Previous Versions but I didn't see any way to "rollback" the version--and no I didn't try that method for previous versions.

So if this is not working, does rolling back the game to v1.10 help?
close the game, open steam, games, view games library, right click rise of nations, properties, beta tab, select v1.10 then close.

I dont expect it to be the hardware either. I could only imagine that it was uncapped on fps for some reason and go on insane fps and thus heating the card up unneeded.

[greentiger]

After troubleshooting with steam support they actually refunded my game. It's unfortunate I couldn't get it to run but I'm happy I was able to refund it--it was a very frustrating ordeal.
Thank you for trying to help me get it to work.

[Fedomar]

Good to hear you got refunded.

Game is great, even with all the bugs and errors i still play it.
The game was already buggy in the old days, then it was crappy ported to steam. After it got released (in beta) there was no support... Then at some point there was a patch, that broke even more then it fixed, but they did a quick money grab on xbox and windows store.
The patch broke so much, that the small group of fans is now even split in two...
As soon as the xbox was connecting (no not working, just doing more then nothing), they grabbed the money and run again.

Support is however none existend. Which makes the many bugs and errors even worse.

[greentiger]

Originally posted by Fedomar:

Good to hear you got refunded.

Game is great, even with all the bugs and errors i still play it.
The game was already buggy in the old days, then it was crappy ported to steam. After it got released (in beta) there was no support... Then at some point there was a patch, that broke even more then it fixed, but they did a quick money grab on xbox and windows store.
The patch broke so much, that the small group of fans is now even split in two...
As soon as the xbox was connecting (no not working, just doing more then nothing), they grabbed the money and run again.

Support is however none existend. Which makes the many bugs and errors even worse.

I had the original game on CDROM and enjoyed it, I was looking forward to the Extended Edition--but after I couldn't get it to work it just made me so frustrated. C'est la vie, maybe another day.

[MOMBO COMBO]

Found this post much later on. The suggestion to use the beta 1.10 version worked for me. Thank you!

[狗牌本身]

"BHG RTS run time ERROR" "Could not create index buffer！"
even on August,2023, the bug is still happened.

[ReyL]

Originally posted by 狗牌本身:

"BHG RTS run time ERROR" "Could not create index buffer！"
even on August,2023, the bug is still happened.

Same my game crash every time I am on a skirmish map at Modern Era, can't complete a skirmish match.

[Breadman]

Originally posted by ReyL:

Originally posted by 狗牌本身:

"BHG RTS run time ERROR" "Could not create index buffer！"
even on August,2023, the bug is still happened.

Same my game crash every time I am on a skirmish map at Modern Era, can't complete a skirmish match.

Opting into the beta version 1.10 (2014) fixed this for me.

[Khourchef]

Originally posted by Breadman:

Originally posted by ReyL:

Same my game crash every time I am on a skirmish map at Modern Era, can't complete a skirmish match.

Opting into the beta version 1.10 (2014) fixed this for me.

Does it work with community patch mod ???