Technical issue reporting thread

[Professor Pew]

Ran into technical issues on PC?

Please leave as detailed as possible information in this thread. If you are not confortable with sharing DXDiag info, please report the following information:

The Problem:
Describe what happens before/when the error occurs in a great detail as you can.

Your PC specs:
- CPU
- Amount of RAM
- GPU/graphic card
- Graphics driver version
- Sound card if applicable
- Additional info (webcam, mouse, keyboard driver suite, antivirus, etc.)

The Additional info can help us in case an issue is related to third party software, such as webcam or audio software which somehow interferes with the game.

For bugs and glitches in the game that are related to gameplay, please report them in this other thread: http://steamcommunity.com/app/286690/discussions/1/34095684731905595/

[Broken Land]

Publicado originalmente por My name is Rico:

Yes

steam says 150Mb to download and did it. In my opinion, It's too light for à game.

When the download is ended, everything seems good, I launch the game by clicking on the launch button in the steam application... and I get the erro message.

Its a 10GB download so yeah... sounds like a Steam issue. Contact Steam Support - they usually reply within a month or so.

[Who?]

Publicado originalmente por My name is Rico:

Hello

I have another problem

I bought the game yesterday but steam offer only 150mb to download.
After installation, when I try to launch the game, I get the message
"Failed to start game (Missing Executable)"

When I look I the game directory
C:\Program Files\Steam\SteamApps\common\metro2033, I found only
directX and redist directories, but no game's files.

Someone can help me plz ?

maybe try this,right click on Metro and prosperties > Search for Errors option
*(on Steam Libary)

[Raalaxoz]

CTD FIX?:

Okay guys - I'm not entirely sure when or how, since I never managed to get past the CTD crashes in Chapter 4, Outpost, but when I go into chapters "Black Station", The mission after Outpost is unlocked and playable. "Black Station" is the last mission of chapter 4 and there seems to be no problems with it?

If any of you have not yet reached "Black Station" in Chapter 4 due to same reason as me and now have it unlocked please post! Maybe the Devs have actually done something..

If you don't have it unlocked and for some reason I do now? If you're stuck in Chapter 4 still, reply and I'll send over my save files.

[potbellieddwarf]

Publicado originalmente por My name is Rico:

Hello

I have another problem

I bought the game yesterday but steam offer only 150mb to download.
After installation, when I try to launch the game, I get the message
"Failed to start game (Missing Executable)"

When I look I the game directory
C:\Program Files\Steam\SteamApps\common\metro2033, I found only
directX and redist directories, but no game's files.

Someone can help me plz ?

Just checking but you do have a 64Bit operating system ?

Also as FOX.HOUND|G0T0 sais, but at launch I had the same problem and there was a tab to verify pre-load files, don't know if this helps. After I had clicked on that it then started to download the full game files

[Menelderp]

Game had the occasional crash before that but on this level I cannot play for more than 2-5 min and it quits with an error that the Nvidia graphics-driver has crashed.
This is the only game my PC ever crashes on.

In game options:
Adv PhysX: on
Res: 1920x1080
Quality: High
SSAA: Off
Text.Filter: AF 16
Motion blur: Normal
Tesselation: High
V-sync:Off (running Nvidia adaptable sync in Nvidia controlpanel)

Another bug:
It has a tendency to stop the game whenever another steam-game updates and I have to restart it.

DXDIAG:

------------------
System Information
------------------
Time of this report: 10/5/2014, 22:37:46
       Machine name: MICHAEL-DESKTOP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: Swedish (Regional Setting: Swedish)
System Manufacturer: MSI
       System Model: MS-7681
               BIOS: BIOS Date: 07/05/13 16:52:04 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
          Page File: 7513MB used, 25152MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.


---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 780
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 780
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1004&SUBSYS_36041458&REV_A1
     Display Memory: 4095 MB
   Dedicated Memory: 2994 MB
      Shared Memory: 1101 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Philips 273ELH (27inch Wide LCD MONITOR 273E3LH)
      Monitor Model: 273ELH
         Monitor Id: PHLC07D
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4411 (English)
     Driver Version: 9.18.13.4411
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/14/2014 01:48:03, 19954520 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-5344-11CF-D366-09161CC2C435}
          Vendor ID: 0x10DE
          Device ID: 0x1004
          SubSys ID: 0x36041458
        Revision ID: 0x00A1
 Driver Strong Name: oem118.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section035:9.18.13.4411:pci\ven_10de&dev_1004
     
-------------
Sound Devices
-------------
            Description: Högtalare (Razer Surround Audio Controller)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: *RZMAELSTROMVAD
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RzMaelstromVAD.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/9/2014 11:49:00, 32768 bytes
         

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 68.2 GB
Total Space: 228.8 GB
File System: NTFS
      Model: ADATA SSD S511 240GB SCSI Disk Device

      Drive: D:
      Model: TSSTcorp CDDVDW SH-222AB SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Swedish), , 0 bytes

[Who?]

Guys stop look for ypur own faults and hardware...it the fault of deep silver an they ♥♥♥♥ on you...

[spock0]

OK so i went to realtek and got my audio drivers i lost nothing in them when i did and low and behold it works and no more crashes so far yes i think its fixed.

[T3CHSK4T3R]

Publicado originalmente por FOX.HOUND|G0T0:

Guys stop look for ypur own faults and hardware...it the fault of deep silver an they ♥♥♥♥ on you...

this!

[Gnome]

No audio, black screen on launch then minimizes to a smaller window before immediately closing.

Emailed DeepSilver, no reply.

I followed this page, maybe it could give others some results.
https://support.steampowered.com/kb_article.php?ref=8043-EUJN-5239

However, for me, there was no change when i disable all services except windows services.
I don't believe that a unstable windows OS can cause this when I have played 40+ games successfully on this PC, it just seems like an excuse to keep people busy while they work on a fix.

I will be waiting until November before requesting a full refund.

[NOCTURNE]

Publicado originalmente por My name is Rico:

Hello

I have another problem

I bought the game yesterday but steam offer only 150mb to download.
After installation, when I try to launch the game, I get the message
"Failed to start game (Missing Executable)"

When I look I the game directory
C:\Program Files\Steam\SteamApps\common\metro2033, I found only
directX and redist directories, but no game's files.

Someone can help me plz ?

You need 64 bit system to play with the game. If you don't have 64 bit, it will only download 150 mb.

[Captain Blue]

Finally got a response from Deep Silver.

Dear John,

thank you for bringing this to our attention.

Please add this report also to Steam's problem reporting thread. This is where all glitches and technical problems should be reported, since our QA team and the developers from A4 games scan these reports daily. Only glitches reported there, too, have a chance of being corrected through future patches:

http://steamcommunity.com/app/286690/discussions/1/34095684732400438/

We can confirm that other players have also reported similar issues, but we haven't received any feedback from the developers so far. I guess they are still trying to work out why this is happening and how to solve it.

As soon as we receive feedback, we'll let you know.


Note: If you reply to this Email please do not edit the subject line. Thank you!

Best regards

Your Support Team

Deep Silver Inc.
Technical Support
900 Larkspur Landing Circle
Larkspur CA 94939 / USA

Technical support:
08:00 (8:00 am) Pacific Time to 17:00 Pacific Time (5:00 pm)
Phone: [phone]
Email: [e-mail]
Webpage: http://www.deepsilver.com

----------

Orginal Message

---------

Deer Deep Silver

I have been unable to play Metro 2033 Redux since launch because of certain sections of the game causing my display drivers to crash and sometimes hard lock up my computer regardless of graphic settings. There are many threads on the Steam user forums with many people having the same issue.

I get display driver crashes at specific locations in the game. Some crashes can be worked around by forcing DX10 but I can still run into crashes on DX10 such as the start of Chapter 3: Khan. Even on DX10 there is high chance the game will crash the display drivers as Boubon tries to open the vent.

Sections I found that crash the game.

During the Prologue when you wake in Artyoms' room this section can randomly crash the display driver.

Chapter 2 : The bridge - When you jump over the broken stair case and fight the first wave of Nosalis it can crash here. I got through this section by forcing DX10.

The Bar area of The Market will 100% crash on DX11 no matter the graphic settings. Resolved by forcing DX10 but again can still randomly crash even on DX10. There are strange flickering artifacts when looking at the man gaurding the front door to an office. I have a video of this section that shows the crash in DX11 on the lowest settings and the same section on DX10 with highest settings. As you can see in the second run the strange artifacts are less severe and the game does not crash.

http://www.youtube.com/watch?v=s9_gtOU2rRg&list=UUvzU8Wtx5VmqocylLyvJ2vg

Chapter 3 as khan tries to open the vent.

I have no other problems playing any other games like this. I was even playing original 2033 side by side to compare graphics. I was running original 2033 on very high settings in DX10 at 60 fps with not a single crash. I also had no such crashes playing Last Light.

These crashes are exclusive to Redux.

It should also be noted that there are no display driver crashes when forcing window mode to play the game. But fps isn't as good and I really don't want to play the game in a window.

Is there any acknowledgment to these problems from your selves or 4A games and will there be future patches? Do we have to wait for Linux / Steam OS support for fixes or has support for the game ceased?

i5 2500k 3.3 Ghz
GTX 580
8GB 1866 mhz
Windows 7

DXdiag - http://pastebin.com/9xck2N61

Thank you for your time.

John.

[Sentenzalx]

Publicado originalmente por FOX.HOUND|G0T0 :

maybe try this,right click on Metro and prosperties > Search for Errors option
*(on Steam Libary)

Thank you for your help, but can you explain me a liitle more what I have to try. I did'nt find a "Search for error" option when I clicked right on the metro 2003 line in my installed games library.

[Who?]

Publicado originalmente por My name is Rico:

Publicado originalmente por FOX.HOUND|G0T0 :

maybe try this,right click on Metro and prosperties > Search for Errors option
*(on Steam Libary)

Thank you for your help, but can you explain me a liitle more what I have to try. I did'nt find a "Search for error" option when I clicked right on the metro 2003 line in my installed games library.

http://i58.tinypic.com/sxn9d5.png

[Sentenzalx]

Publicado originalmente por NOCTURNE:

You need 64 bit system to play with the game. If you don't have 64 bit, it will only download 150 mb.

My system is 32bit. I did'nt see the technical requirements before I bought the game. Stupid Rico !
I'll play with my next PC, in 2020 !!!

Thank you FOX.HOUND|G0T0 and NOCTURNE for your help.

[spock0]

OMFG it just hard locked my computer again i'm so tired off this i had to hard shut down my computer glad to see others having same issue. It was fine for awhile now doing it again i'm not playing it anymore till its fixed i'm sick of this crap.