Troubleshooting Tips

[r_Kat]

Please note: If any personal or more detailed information is required to help fix your issue (such as Steam or Relic account information, email address, order/confirmation numbers, or DxDiag / warnings.log files) please contact [e-mail] for assistance!

For a list of commonly asked questions regarding the launch, please visit our website[www.dawnofwar.com].

General

I pre-loaded the game, but it still says "pre-load" instead of "play".
Restart Steam!

Help! I was kicked from a multiplayer lobby and can't join another one.
If you encounter this error, restart the client and rejoin the group.

I am not hearing any audio from the game.
Check to make sure that any remote desktop applications are not redirecting the game audio elsewhere.

Troubleshooting

There is a network connection issue. What can I do?

• Make sure your firewall or antivirus program isn’t blocking RelicDoW3.exe
  
• Make sure the IP address 52.44.13.74 is whitelisted
  
• Make sure the TCP ports 443, 27017-27030 and 50000-50010 are open

My game crashed and I'm getting a low memory error.
Close out other programs that are running.

Set your virtual memory settings back to the suggested default for your system. Go to Control Panel -> All Control Panel Items -> System -> Advanced system settings -> Advanced -> Performance -> Settings … -> Advanced -> Virtual memory --> Change... -> and check "Automatically manage paging file size for all drives".

I am experiencing a device driver crash.
The game will run best with the latest drivers and updates for your system. Please check the folllowing links and download the latest drivers from your GPU manufacturer:

• AMD Drivers[support.amd.com]
  
• Intel Drivers[www.intel.com]
  
• NVIDIA Drivers[www.nvidia.com]

My graphics drivers are up to date, but I’m still getting crashes/bad performance.
Some systems have multiple video cards in them and, in some cases, we aren’t properly picking the right one. In the meantime, use your video card control panel to force RelicDOW3.exe to use the dedicated GPU.

But I’m still getting device driver crashes with latest drivers!
Check if you have screen/video capture software or other utilities that could be injecting their behaviour into the game. Try without them and if that fixes things, please make a post letting us know which program you had a conflict with so we can track down the issue.

Submitting Crash Reports

My game crashed. How do I submit the crash report to the developers?
All you need to do is submit a BugSplat report. A BugSplat window will pop up after a crash. Simply fill in the fields and send the report! Please type in your forum username in the “name” field.

In the comment box, it’s helpful for us if you describe what you were doing just before you experienced the crash.

My game crashed, but I didn't get a BugSplat report.
There are two ways you can help us out!

Warnings.log

• Open the File Explorer window
  
• Navigate to \Documents\My Games\Dawn of War III\
  
• Copy your warnings.log file

DXDIAG.txt

• Launch DXDIAG from the Start Menu
  
• Click Save All Information

If you’d like to send these files to help us track down a bug or a crash, please contact [e-mail] with the files attached in the email.

-----

I’m experiencing a problem that isn’t outlined here. What should I do?
Post in the Support & Bug Reports[community.dawnofwar.com] forum for help from the community!