Game not working? Common Issues and Solutions!

[Eric.B]

Are you running Anti-Virus software? Valve and I recommend that you white list the game files or temporary disable it while playing. Click here[wiki.gearcity.info] for a list of files.


Please see our wiki page for an updated Common Issues and Solutions page:

http://wiki.gearcity.info/doku.php?id=troubleshooting:commonproblems

[Bufford12b]

I played the game earlier today but after restarting my computer (no updates were installed) Steam now fails to launch the game it just keeps popping up preparing to launch and going to main store page on steam

[Eric.B]

Originally posted by bufford12b:

I played the game earlier today but after restarting my computer (no updates were installed) Steam now fails to launch the game it just keeps popping up preparing to launch and going to main store page on steam

Hey,
There was a new update launched about an hour ago. If you can't get it to launch here are the steps you should follow.

1) Reboot your computer- try again. If it doesn't work move to 2)

2) Sometime steam fails to download all the files for some reason. Here are the steps to verify and download missing files if any are missing: https://support.steampowered.com/kb_article.php?ref=8676-EFLX-7453 If this does not work move to 3)

3) A few more long shot chances to fix it, mainly #3 on this list: https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568


If none of those work for you let me know here or via email: [e-mail] and we'll figure it out.

[✪ Gregourious]

My game won't start i can see the first box where it says start or change video i've tried all the other fixes but it doesn't help. I installed the game today and I'm yet to play it. And the logfile just says Looooooog

[Eric.B]

Originally posted by ^7.::^8Greger^7::.:

My game won't start i can see the first box where it says start or change video i've tried all the other fixes but it doesn't help. I installed the game today and I'm yet to play it. And the logfile just says Looooooog

That means you need to verify your game files via steam. You're missing the main executable, see this thread: http://steamcommunity.com/app/285110/discussions/3/37470848571301587/

And this steam thread: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

[skaforhire]

I have the same problem as 8greger^7 above, and have done the verify. When I do that, I run it twice, it says that the files have been verified. then when i try to run the game, all that happens is the steam advert when you close the game comes up (as if it opened and shut immediately) However, the game does not initialize at all after I push the start button. Then when I check they files again through verification, it says that it has to download the file. So I let it, I verify it again, try to run it, and this repeats in an endless loop. Any ideas? Note: I could run the game fine in June when I was last playing. I also tried a reinstall a few times.

[Eric.B]

Originally posted by skaforhire:

I have the same problem as 8greger^7 above, and have done the verify. When I do that, I run it twice, it says that the files have been verified. then when i try to run the game, all that happens is the steam advert when you close the game comes up (as if it opened and shut immediately) However, the game does not initialize at all after I push the start button. Then when I check they files again through verification, it says that it has to download the file. So I let it, I verify it again, try to run it, and this repeats in an endless loop. Any ideas? Note: I could run the game fine in June when I was last playing. I also tried a reinstall a few times.

Do you have an anti virus scanning software installed? Most likely it's reporting Steam DRM in the game as a virus and preventing it from installing.

Disable your AV software, verify cache again, then try running. If it works, you'll need to whitelist the game in your AV software before reenabling your AV software.

If this does not work, please email me the log files: [e-mail]

I probably won't be able to get to them tonight, but I will look at them first thing in the morning.

[skaforhire]

I tried what you asked, it did not work. Same problem exists. I will mail you the log file.

[Valek]

Hi.

I just got the game, and when I start it, the mouse cursor moves for approximately 4 seconds, and then no longer moves at all. As directed above, I've restarted the computer, and it still doesn't work. I've verified the cache files, and they're all okay.

Any other suggestions to try?

[Eric.B]

Originally posted by Valek:

Hi.

I just got the game, and when I start it, the mouse cursor moves for approximately 4 seconds, and then no longer moves at all. As directed above, I've restarted the computer, and it still doesn't work. I've verified the cache files, and they're all okay.

Any other suggestions to try?

Hi Valek,

Please email me your log file. To get to it, right click the game in Steam. Select Properties, the select the Local Files tab. Then click the Browse Local Files button.

The log file is named Logfile.log and is in the GearCity folder. Please email it to [e-mail] and I'll take a look at it asap.

[Eric.B]

Originally posted by Valek:

Hi.

I just got the game, and when I start it, the mouse cursor moves for approximately 4 seconds, and then no longer moves at all. As directed above, I've restarted the computer, and it still doesn't work. I've verified the cache files, and they're all okay.

Any other suggestions to try?

Replied to your email. It may land in spam, if you don't receive it in 10minutes, let me know and I'll send it from a different account.

[Valek]

Thanks again for your help, Eric! It's always great to see developers that take care of their customers!

[Grendorf The Master Of Disaster]

This game looks nice and I like it so far, two things make it a bit hard to enjoy atm tho...
1. whenever I am in the magasine and try to choose my carmodel in the comparison, the game crashes.
2. (the more important one for me) The tutorial is great, exept it starts over from the begining each time and i cant skip to where i am.

[Eric.B]

Originally posted by Grendorf:

This game looks nice and I like it so far, two things make it a bit hard to enjoy atm tho...
1. whenever I am in the magasine and try to choose my carmodel in the comparison, the game crashes.
2. (the more important one for me) The tutorial is great, exept it starts over from the begining each time and i cant skip to where i am.
:ss13ok:

1) If you can send me the log file and the save game it will help me fix the issue.
To get both files:
Right click the game in Steam.
Select Properties
Select the Local Files tab.
Then click the Browse Local Files button.
Open the GearCity folder
The log is named Logfile.Log and the save game will be located in the SaveGame folder.
Email them to [e-mail] please include your username or a description of the bug, or a link. So I know what issue the files are associated with.




2)Disable the tutorials, go to where you were, and enable the tutorials. That should skip you ahead somewhat. But in any event. This has been a commonly requested feature. So after I slim down the tutorials some (which I'm in the process of) I'll look into doing something like this.

[The Gaming Womble]

Model comparison crashes for me also......have only tried it twice but I can report a 100% crash ratio....

[Eric.B]

Originally posted by Hulk Hogan:

Model comparison crashes for me also......have only tried it twice but I can report a 100% crash ratio....

Email me the save game so I can fix it please.