Ubisoft connect connection lost

[gromzx]

cant lunch the game because Ubisoft connect says "connection lost".
It gives me the option to go offline, but this just brings me back to the "connection lost" error.
What as i supposed to do?

[Ubi-Vinci]

Hey gromzx,

Sorry to hear it you cannot access Ubisoft Connect.

Did Ubisoft Connect worked on the same PC before and stopped, or is this the first time you have installed it?

If you have downloaded Ubisoft Connect client along with the game via Steam, chances are this is an old, outdated version that may not be able to connect to the servers any more.

Please download and install the latest version from its official website: Download Ubisoft Connect[www.ubisoft.com]
and run Ubisoft Connect as administrator.

Make sure Ubisoft Connect (UC.exe file) is allowed via Windows firewall, as Ubisoft core services are needed.

If you are using any other security software / antivirus, add the UC.exe to their whitelist as well. You may need to check FAQs on the software's website.

Let us know if any of it helped.

[gromzx]

This was working before and now it stopped.
I've tried uninstalling and reinstalling ubisoft connect and it is still the same.
I have tried running as administrator too.

[Ubi-Sigil]

Thanks for explaining, can you try the rest of the steps on this link and let us know if is helps at all? https://ubi.li/rrWFM

[gromzx]

Check the server status
The link under this doesn't take me to a page with server status or any instructions on how to get server status. How do I do this?

Reset network hardware
Done

Update Windows
Done

Check software conflicts
There have been no software changes since this issue occurred.
Asking to do a clean install of windows just to check for software conflicts seams a bit extreme.

Perform a trace route
No instructions provided on how to do this.
Please advise

Perform a ping test
No instructions provided on how to do this.
Please advise

[Ubi-Vinci]

Автор сообщения: gromzx

Perform a trace route
No instructions provided on how to do this.
Please advise

Perform a ping test
No instructions provided on how to do this.
Please advise

Hey gromzx,

Both these steps have hyperlinks in the article Ubi-Sigil provided, redirecting you to detailed explanation. Please check it again.

You didn't answer if you are using any antivirus / firewall other than the one build-in in Windows operating system.

There may have been an update to it, and it blocked Ubisoft Connect from accessing Internet.