Not launching at all

[KLADOS]

1. When trying to launch the game from Steam, a dark black screen shows up then automatically closed. (Not running at all)
2. Same as the above when launching from the Ubisoft COnnect app.
3. When starting the app manually with Administrator mode on Explorer, the error "MOOF - 0x00001508 (Ubisoft connect is disconnected. Please restart the game or something)" comes. When continue, indefinite "Logging in..." shows forever.
3. With Shift+F2 overlay, my account is logged in successfully.

I've tried following things, so please do not tell me to do the very bothersome procedures again:
1. Uninstall and reinstall: the game, Ubisoft connect
2. Verified from Steam Properties
3. Login and logout: steam and ubisoft connect
4. Administrator mode: ubisoft connect, steam, manually launching the .exe
5. Disconnect and reconnect Steam on Ubisoft account settings
6. Reinstalled NVIDIA driver.
7. Reboot computer, of course.
8. Updated every Windows updates.
9. My Internet connection has no problem at all. Only this game.
10. Other steam games works well.
11. Disabled firewall, anti-virus temporarily.

Yes, I think I've done everything. Please do NOT give me general solutions. Please give me the solution according to the error code and the situation.
If failed, I want request refund. I couldn't even see the logo at all what the...

[Ubi-Kubiq]

Hey Klados,

thanks for reaching out.

I'm sorry to hear that the game is not launching at all.

Many thanks for providing a list of steps you've tried so far.

May I know how long you have been experiencing this problem? Has the game worked before or not?

What are your PC specs?

Can you create a new New Windows profile [ubi.li] with all admin rights, install the game, and check if there will be any difference on this new profile? We just want to rule out any possible issues with your current profile.

Thanks

[KLADOS]

The game never worked before. This problem starts from the beginning.
Windows 11 24H2, i7-12700, 32GB RAM, GeForce Game Ready 566.36, NVIDIA GeForce RTX 3080.
Okay, I've created a new Windows profile with admin rights, installed the game, tried to run. Exactly the same problem occurred. It showed a Ubisoft Connect loading splash window momentarily, then the black screen came up (maybe the game), then without any info(no text, logo, image, message), suddenly it disappeared, and that's all. Nothing happens after.

[Ubi-Vinci]

Hey KLADOS

Sorry to hear it.

You mentioned you disabled temporarily a firewall and antivirus.
Can you tell us what software is it? Are they different then the standard Windows built-in security apps?

How did you temporarily disable it? Did you close these apps and stopped their background processes?

Try also a complete clean boot, not just the firewall and antivirus.
Disable ALL 3rd party, unnecessary applications running in the background, especially 3rd party overlays like GeForce Experience (Nvidia App), Overwolf and Discord but also if you are running a VPN client (even if not connected), close it and kill its process.
Disabling background applications on PC[www.ubisoft.com]

[KLADOS]

I am using ESET antivirus. I've disabled temporarily (there is a feature that disable all of them for certain time) but no use. I don't use other 3rd party firewall but comes from ESET. I don't use discord or overwolf or any other gaming apps. I don't even have VPN app. I don't have such special apps. I am using Chrome, Steam, Office, ESET, Onedrive. I disabled all overlay features both Steam , Ubi, Nvidia but no luck.

I think it's related to Ubiconnect, not graphic card. Because it keeps showing 'Logging in (or something like that, Signing in..) when running via .exe' (and Nothing happens when I launch it via Steam). "MOOF - 0x00001508" is the error code. Please give me solutions for that error code.

[KLADOS]

Assassins Creed Odyssey is working without problem even with Ubiconnect! It's a sole StarWars problem.

[Ubi-Kubiq]

Hey Klados,

thanks for your reply.

Could you please send us a screenshot of the error message you are getting?

Also, please try disabling OneDrive and then launch the game.

[KLADOS]

(1) as I said, there is even no error message when launching from Steam or UbiConnect app.
(2) the error message is only shown when I manually double-click the .exe file (w/ or w/o admin rights)
(3) please don't think I've not tried disabling OneDrive or any other major apps. (I tried with a clean new windows profile as instructed before)
(4) how to attach the screenshot? I've attached the error code already! here is the full message shown on dark screen, there nothing else : Error MOOF - 0x00001508 Ubisoft Connect와의 연결이 끊어졌습니다. 본 게임은 Ubisoft Connect의 일부 기능을 사용합니다. 기능 손실이 발생하지 않도록 게임을 종료하고 다시 시작해 주십시오.
(5) Finally, please start refund process if you cannot figure out the problem even from all the info above and the official error code. Again, I couldn't even see Ubisoft logo at all in starwars outlaws. Other Ubisoft games works fine!

[Bobobo]

Same problem here since it was released on November in Steam, found a Reddit post talking about the error, hope they can find any solution since Ubisoft its not doing it.

https://www.reddit.com/r/StarWarsOutlaws/comments/1iaqk3h/does_anyone_know_what_to_do_now_in_infinite/

[Ubi-Vinci]

Hey Bobobo,

Thanks for your input.
Are you also using another 3rd party antivirus software like ESET? (other than the one integrated in Windows).

[Bobobo]

Originally posted by Ubi-Vinci:

Hey Bobobo,

Thanks for your input.
Are you also using another 3rd party antivirus software like ESET? (other than the one integrated in Windows).

Not third party antivirus and did all the same things mentioned on this post,
at first i thought it was because my Win 11 Version but it seems it works fine on other Win 11 players

[Ubi-WheelyDuck]

Hey guys,

Thank you for your continued updates and sorry to hear you continue to have trouble.

For those of you who have asked if we can start the refund process, we cannot do this over the Steam forums, you would need to reach out to the retailer you purchased from using their refund process.

That being said, we still believe that with troubleshooting we can get you up and running. In this case if you are still having trouble, it would be really beneficial to take a look at your Dxdiag[support.ubisoft.com] and Msinfo[www.ubisoft.com] so that we can get a deeper look at the problem.

These files can be attached to a new case[support.ubi.com] so that we can take a look.

Any trouble just let us know

[76561199804438383]

I had the same problem as above. Game was unplayable suddenly.

It was HP:s Omen gaming hub, disable that piece of trash software made by r tards, and the game works great.

[Ubi-Vinci]

Originally posted by ♥♥♥♥♥♥♥♥ on PUTIN is GOOD:

I had the same problem as above. Game was unplayable suddenly.

It was HP:s Omen gaming hub, disable that piece of trash software made by r tards, and the game works great.

Thank you for sharing. Good to hear that the game works now great.

I know that the HP Omen gaming hub issue has been reported to the game team, so perhaps there will be changes in the future but I cannot promise anything at the moment.

If you have any other questions or come across issues in our games, you can also reach out to us via these additional channels:
Ubisoft Discord [discord.com]
or
X/Twitter[x.com]