bought the ultimate version, missing dlc in steam

[Redtogrey]

Hey!

I bought the ultimate version and my dlcs are missing. only wild card is showing up in steam (and the ultimate activation key) - thats annoying

how can i or you fix that?

[Umakurokoto]

Originally posted by Ubi-WheelyDuck:

Hey guys,

All DLC including cosmetics are not available in game straight away, you'll need to progress through the game until you have access to your ship, the Trailblazer. At this point you should be able to access your cosmetics.

Any trouble just let us know

How can I confirm I have access to the ultimate edition materials without playing the game?

Playing the game will mean I can't refund the game, and obviously if there's no way to confirm if I have access to the extra content I paid for, I'm going to want to keep my option open to refund.

If I play through to a certain point in the story and see I don't have access to the content, and I can't refund at that point, then I've just made the problem worse for myself.

[Ubi-WheelyDuck]

Hey guys,

As mentioned in this post -

Originally posted by Allower:

Originally posted by MaxxyMoxxy2133:

So while it doesn't show on Steam as being bought, I can confirm that the in game store tells me I do own the content

It's true, but if you look at in-game Ubisoft Connect option, it's tells you infromation from Steam: https://steamcommunity.com/sharedfiles/filedetails/?id=3370083426

And in-game menu Store says yes, you are own that DLCs: https://steamcommunity.com/sharedfiles/filedetails/?id=3370083470 https://steamcommunity.com/sharedfiles/filedetails/?id=3370069865

You will be able to see owned DLC using the in game menu for the moment.

Many thanks

[Umakurokoto]

Originally posted by Ubi-WheelyDuck:

Hey guys,

As mentioned in this post -

Originally posted by Allower:

It's true, but if you look at in-game Ubisoft Connect option, it's tells you infromation from Steam: https://steamcommunity.com/sharedfiles/filedetails/?id=3370083426

And in-game menu Store says yes, you are own that DLCs: https://steamcommunity.com/sharedfiles/filedetails/?id=3370083470 https://steamcommunity.com/sharedfiles/filedetails/?id=3370069865

You will be able to see owned DLC using the in game menu for the moment.

Many thanks

No worries, thanks for the helpful response. I'll test it out later today.

It might be good to sticky a thread to ensure it's easy for folks to find how to check and confirm the extra materials are associated with their Ubisoft account.

I'm guessing folks are going to keep asking about it until there's a patch/fix, and it'll make it easier for them to find the right info.

[Allower]

Originally posted by Umakurokoto:

Originally posted by Ubi-WheelyDuck:

Hey guys,

As mentioned in this post -

You will be able to see owned DLC using the in game menu for the moment.

Many thanks

No worries, thanks for the helpful response. I'll test it out later today.

It might be good to sticky a thread to ensure it's easy for folks to find how to check and confirm the extra materials are associated with their Ubisoft account.

I'm guessing folks are going to keep asking about it until there's a patch/fix, and it'll make it easier for them to find the right info.

Yes, this thread must be pinned at top.

[Allower]

Originally posted by Ubi-WheelyDuck:

Originally posted by Allower:

Thanks for the detailed answer.

And what about the problem with displaying DLC ​​on Steam, when you buy the Gold or Ultimate edition and you only see DLC1 - Wild Card, and you are offered to buy the Season Pass and the other two DLCs separately! Although they are part of the same Ultimate edition, including the Ultimate Pack itself. Will this be fixed? And how soon? After all, despite the fact that the game itself has all this, the absence of these DLCs misleads old and new players who just bought the game.

Will this bug be fixed in the Steam version of the game?

Hey there,

Great question, this is currently with the team to investigate, I am afraid I currently have no further information or timescales.

In the mean time, if there is anything else we can help with, just let us know

I wish good luck to the development team in quickly solving the problems, thank you for your quick responses to the community. This is very important for most fans of games, and especially Star Wars.

[Mikojeek]

What about the art book that is supposed to be downloaded with the game? It is not in the game files.

[IchigoMait]

Originally posted by Redtogrey:

Hey!

I bought the ultimate version and my dlcs are missing. only wild card is showing up in steam (and the ultimate activation key) - thats annoying

how can i or you fix that?

You're not missing dlc.
The Ultimate Activation dlc unlocks the dlc on ubisoft account.

So do not buy the other dlcs separately on steam.

Just mark them as ignored.

Wild Card is the only thing that will show up as owned on steam.
But in the library you will also see Ultimate Activation DLC.
When you open up ubisoft overlay and go to store or just go to ubisoft connect and check the game, you can see you have all the other dlc.

The only dlc you do not get with ultimate edition anywhere, is the Forest Commando dlc.

[IchigoMait]

Originally posted by Mikojeek:

What about the art book that is supposed to be downloaded with the game? It is not in the game files.

It's downloaded from ubisoft site.
"**Access the digital art book from the official Star Wars Outlaws website:"

If you read the info how to get it on the store page.

But sadly that info is very lacking.

Here is the direct link to it.

https://www.ubisoft.com/en-gb/game/star-wars/outlaws/digital-art-book

You can check it out in the browser, it's 3d interactive, also it has music tracks included, it has sound effects and ambient sounds depending on what page you're at.

When you download it you just get pdf file with images, you have 2 variants, HD 361MB and LD 14MB.

[Ubi-Vinci]

Hello everyone,

@IchigoMait, thank you for explaining this DLC issue.
Good to hear it this is just a display error and not actual content missing.

We will keep an eye on this thread. If there are any questions regarding the missing DLCs in Steam, feel free to link it for other players.

If anyone still is missing any DLC/ULC, please let us know before I lock the thread.

[Umakurokoto]

Originally posted by Ubi-Vinci:

Hello everyone,

@IchigoMait, thank you for explaining this DLC issue.
Good to hear it this is just a display error and not actual content missing.

We will keep an eye on this thread. If there are any questions regarding the missing DLCs in Steam, feel free to link it for other players.

If anyone still is missing any DLC/ULC, please let us know before I lock the thread.

This is still an issue though, even if it's just a display issue on Steam.

For example, if the game is included in a game pack where you purchase multiple games together, with owned content being discounted, the owned content here won't be discounted, because it doesn't show as owned.

There's absolutely a method to ensure this content is properly marked as owned on Steam, I hope you guys continue to work on a comprehensive fix.

Thanks again for the responsiveness and clarification so far.

[Allower]

Originally posted by Umakurokoto:

Originally posted by Ubi-Vinci:

Hello everyone,

@IchigoMait, thank you for explaining this DLC issue.
Good to hear it this is just a display error and not actual content missing.

We will keep an eye on this thread. If there are any questions regarding the missing DLCs in Steam, feel free to link it for other players.

If anyone still is missing any DLC/ULC, please let us know before I lock the thread.

This is still an issue though, even if it's just a display issue on Steam.

For example, if the game is included in a game pack where you purchase multiple games together, with owned content being discounted, the owned content here won't be discounted, because it doesn't show as owned.

There's absolutely a method to ensure this content is properly marked as owned on Steam, I hope you guys continue to work on a comprehensive fix.

Thanks again for the responsiveness and clarification so far.

I fully support this statement, because indeed, when buying a package through Steam, you will not be able to get a discount on it, since Steam does not know that some products from this package have already been purchased.

And as I said earlier, people who are not aware that these DLCs are still in the game, despite the fact that Steam shows that they are not. This misleads new players, and they give bad ratings to Star Wars Outlaws, I have also seen Refunds and not only for technical or plot aspects of the game, but also because a person thinks that he did not receive all the DLCs. People are not very kind lately, due to the large number of bad AAA releases and not only from this company, but in the gaming industry as a whole.

Remember Star Wars Jedi: Survivor and a bunch of similar games were not the best start at the time of release. But many of these games are really good...

Think about it, Ubisoft.

[Ubi-Vinci]

Hello everyone,

Again, apologies for the situation.
I have updated our internal investigation ticket and added the information regarding Star Wars Outlaws DLC content not shown as owned.

Hopefully, this will be fixed soon.

[Umakurokoto]

Originally posted by Ubi-Vinci:

Hello everyone,

Again, apologies for the situation.
I have updated our internal investigation ticket and added the information regarding Star Wars Outlaws DLC content not shown as owned.

Hopefully, this will be fixed soon.

Thanks for the regular status updates, I really hope there's a good fix for this issue.

I'm hesitant to play the game until a fix is released.

[Allower]

Originally posted by Umakurokoto:

Originally posted by Ubi-Vinci:

Hello everyone,

Again, apologies for the situation.
I have updated our internal investigation ticket and added the information regarding Star Wars Outlaws DLC content not shown as owned.

Hopefully, this will be fixed soon.

Thanks for the regular status updates, I really hope there's a good fix for this issue.

I'm hesitant to play the game until a fix is released.

Me too.

[Ubi-WheelyDuck]

Thank you for your continued patience guys.

As soon as we have an update we will be happy to share :)