Black Screen On Startup

[Noobatron]

Temporary Resolution: http://steamcommunity.com/app/284160/discussions/2/537405286658685963/

I've just purchased a new gaming laptop, and installed the game on it for the first time. But every time I run the game, I see the logo screen and then when the menu should load, I get a black screen with a slim purple border on the right and bottom of the screen.

I have been unable to find a discussion that describes the same issue as mine. That is, those that are recent. I have found one from May that a developer responded stating that the issue is being looked at.. May? Really?

Specs:

Windows 10 64 bit
i7 5700HQ 2.7GHZ
GTX 980M
24GB RAM
128GB SSD / 1TB HD

I definitely have the performance capability, so either there's a corrupt file (I have already tried re-installing), a bug, or some kind of setting that is clashing with my PC. No idea.

[Modelus]

Im having the same thing except instead of the screen going black, the game crashes. I dont think its a virus

[davedeef]

i have the same story, new laptop same specs. instant black screen... i can run the dx9 beta version without a problem.. please fix this i want to play this game so badly. it was the whole reason i bought this laptop

[Nadeox1]

We are aware of this issue, and we are still in the process of finding what causes that.
90% of the chances are that it's some external programs trying to mess with BeamNG, but aren't aware of which one yet.. (You know, each computer is different from the other, and that doesn't make things easy to debug, especially when ourself aren't able to reproduce this issue on our computers :|.. )


You can help us gathering data about this issue.
All you have to do is:

- Go to Docuemnts/BeamNG.Drive
- Delete 'cache.0.4.3.0' folder
- Run BeamNG and let it crash
- Go back to Documents/BeamNG.Drive/cache.0.4.3.0
- ZIP the 'crashReports' folder
- Upload it somewhere (mediafire, dropbox, etc)
- Post your link here

Meanwhile
What happens if you try to run the game from:
Steam/Steamapps/Common/BeamNG.Drive/Bin32?

Are you guys able to make a list of the installed programs on your PC?

[davedeef]

ive tryed it. but when i delete the cache file and i start the game up it wont crash it just goes back to the black screen.. then when i go back to the folder the cashe 0.4.3.0 is back...
and the crash folders are empty.. am i doing something wrong? ? ps tryed to start it thru bin32 but i got the same result.. a black screen.

[davedeef]

here is the list of all the programs installed on my laptop...

name: Utorrent Publisher: bittorrent inc
battery calibration - micro-star international co
beamng.drive - BeamNG
boot configure - micro-star international co
burnrecovery - application
counter-strike:Source- Valve
cyberlink powerdvd 10- cyberlink corp
dragon gaming center - micro-star international co
grand therft auto V - rockstar north
intel driver update utility- intel
intel(R) wireless bluetooth- intel corporation
intel Graphics driver - intel corporation
intel management engine components- intel corporation
intel proset/wireless technologie - intel corporation
intel rapid storage technologie - intel corporation
intel security assist - intel corporation
java 8 update 65 - oracle corporation
kb9x radio swithc driver - ene technologiy inc
killer performance suite - Rivet networks
microsoft office - microsoft corporation
microsoft visual c++ 2005 redistributable - microsoft corporation
microsoft visual c++ 2005 redistributable(x64)11 - microsoft corporation
microsoft visual c++ 2005 redistributable(x86)11 - microsoft corporation
microsoft visual c++ 2005 redistributable(x64)12 - microsoft corporation
microsoft visual c++ 2005 redistributable(x96)12 -microsoft corporation
MSI Remind Manager - micro-star international co
MSI social media collection - micro-star international co
nahimic for msi - Nahimic
Norton security - symantec corporation
nvidia geforce experience 2.5.15.54 - Nvidia corporation
Nvidia graphix driver 358.50 - Nvidia corporation
nvidia physx system software 9.15.0428 - Nvidia corporation
realtek card reader - realtek semiconductor corp
realtek high definition audio driver - realtek semiconductor corp
rockstar games socical club - rockstar games
SCM - Application
Steam - Valve corporation
Super charger - MSI
synaptics pointing device driver - Synaptics incorporation
winzip 17.5 - Winzip computing, s.l.
Xsplit Gamecaster - Splitmedialabs

[Noobatron]

I tried running it directly from the game folder, and the same thing happens. And when I deleted the cache and ran the game, it still goes to the black screen (doesn't crash) and the cache folder doesn't reappear.

Are there any other files I can provide you that would help?

[Nadeox1]

This, as I said above:

You can help us gathering data about this issue.
All you have to do is:

- Go to Docuemnts/BeamNG.Drive
- Delete 'cache.0.4.3.0' folder
- Run BeamNG and let it crash
- Go back to Documents/BeamNG.Drive/cache.0.4.3.0
- ZIP the 'crashReports' folder
- Upload it somewhere (mediafire, dropbox, etc)
- Post your link here

[Noobatron]

Did you not read what we said? We can't do what you're asking for.

'And when I deleted the cache and ran the game, it still goes to the black screen (doesn't crash) and the cache folder doesn't reappear.'

[Nadeox1]

My fault.

If you resize the game window, do you see the menu for a moment or absolutely nothing?
Can you make sure your GPU drivers are up to date? Also, can you try to disable the Steam Overlay perhaps and see if it helps?

[davedeef]

@Noobatron have you seen this topic? http://steamcommunity.com/app/284160/discussions/2/537405286658685963/
there is a guy there who found a temperary solution to get it to work.
it worked for me.. i know its crappy but at least you can play the game.

@nadeox1 yes when i resize the game window i can see the menu for a moment..
im 100% sure that my GPU drivers are up to date. alo with the overlay disabled i got the same result... as ive said above there is a crappy solution to get it to work. please check that topic

[Noobatron]

Glad it's working for you, I requested a refund so no longer own the game. I will buy it again once this issue is dealt with.

This is all the information I can provide to the devs, so please use it to amend the issue asap.

[Nadeox1]

Originally posted by Noobatron:

Glad it's working for you, I requested a refund so no longer own the game. I will buy it again once this issue is dealt with.

This is all the information I can provide to the devs, so please use it to amend the issue asap.

We are sorry for that, but this issue is quite a b.. :)
We are working out as many solution as we can think of to identify and solve this issue.